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Kline Volvo

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Reviews Kline Volvo

Kline Volvo Reviews (6)

Regarding complaint for ID number *** As in every case when one of our sales person or managers take a deposit it is allways as a non refundable deposit and we explian this to every customer that puts a desopit down and signs the purachase agreement asmuch as I would like to
give your money back, it’s not my personal decision to make At Kline Volvo, we follow must Minnesota regulationsTo be fair for all potential customers, in order to hold a vehicle for any length of time, a potential buyer must make this non-refundable deposit, as you were made aware when you signed the purchase agreement on June 25th. As I stated to Yan, we are more than are happy to hold the deposit for you to use on any future car purchases you make at Kline Volvo for the next two yearsIf you have any questions, please don’t hesitate to call me at ###-###-####- Mike ***, General Manager at Kline Volvo Hi Marina, as much as I would like to give your money back, it’s not my personal decision to make At Kline Volvo, we follow must Minnesota regulationsTo be fair for all potential customers, in order to hold a vehicle for any length of time, a potential buyer must make this non-refundable deposit, as you were made aware when you signed the purchase agreement on June 25th. As I stated to Yan, we are more than are happy to hold the deposit for you to use on any future car purchases you make at Kline Volvo for the next two yearsIf you have any questions, please don’t hesitate to call me at ###-###-####- Mike ***, General Manager at Kline Volvo Hi Marina, as much as I would like to give your money back, it’s not my personal decision to make At Kline Volvo, we follow must Minnesota regulationsTo be fair for all potential customers, in order to hold a vehicle for any length of time, a potential buyer must make this non-refundable deposit, as you were made aware when you signed the purchase agreement on June 25th. As I stated to Yan, we are more than are happy to hold the deposit for you to use on any future car purchases you make at Kline Volvo for the next two yearsIf you have any questions, please don’t hesitate to call me at ###-###-####- Mike ***, General Manager at Kline Volvo Hi Marina, as much as I would like to give your money back, it’s not my personal decision to make At Kline Volvo, we follow must Minnesota regulationsTo be fair for all potential customers, in order to hold a vehicle for any length of time, a potential buyer must make this non-refundable deposit, as you were made aware when you signed the purchase agreement on June 25th. As I stated to Yan, we are more than are happy to hold the deposit for you to use on any future car purchases you make at Kline Volvo for the next two yearsIf you have any questions, please don’t hesitate to call me at ###-###-####- Mike ***, General Manager at Kline Volvo

Received following message from consumer via e-mail, 1-12-17: Wanted to close my complaint.Dealer has agreed to replace vehicle.

In rearguards to complaint number [redacted]. We did locate a new XC90 for Mr. [redacted] from another dealer in the US. The XC90 we located was a new XC90 never titled before Mr. [redacted]. The bill of sale was was signed on 10/28/2016 and the new XC90 was reported sold to Volvo on 10/31/2016 this is when...

the warranty,roadside assistance started on Mr. [redacted]'s XC90.   The XC90 did have 560 miles on it when he took deliverer of his XC90, the miles were put on the XC90 from test drives by other interested consumers at the dealership it was located from. The Volvo on call app can be activated before the Volvo is reported sold to Volvo for demonstrations.This was the case in Mr.[redacted]'s XC90 so when Mr.[redacted] called to voice his frustration on November 3rd 2016,Kline Volvo paid for 1 year's of the Volvo on Call(Standard is 6mo's complimentary from Volvo)  In rearguards to the electrical issues on the XC90 we would be happy to look at the concerns. I will be returning meassage from 12/20/2016 Mr.[redacted] on 12/21/2016 There will be no refunds at this time. Thanks

I am rejecting this response because:
With all due respect this policy is Mike's personal decision as he informed us on the phone.  There is no Minnesota regulation stating that deposits are nonrefundable.  In fact most dealerships (including the Lexus dealership we ultimately purchased a vehicle from) specifically stated that their deposits are refundable.  The document we signed is not a valid contract since it does not include any of the charges and fees that are associated with purchasing a vehicle.  The document only states that the deposits MAY not be refundable, but our deposit is not listed in it.  Therefore there is no basis for not refunding our money.

I am rejecting this response because:I replaced the tires already because the tire that was patched kept leaking and the back two tires that the dealer should have replaced were not safe.  The dealer only cares about the money in their pocket and not the safety of the customer just the opposite of what Volvo is about   The falsified inspection report is initialed and signed that it's correct   It did not come with two master keys and the two back tires had less than 4/32 minimum.   I still have the tires as proof.The $150 pays for about 3/4of a tire   You owe me two tires.  The price you quoted for the Pirelli's and Continentals was outrageous.  Would not install either of these on my car.  Plus I was not going to let Kline Volvo work on my car after seeing how they inspect a vehicle or don't inspect a vehicle.  The CPO price was also much higher than other dealer and for what a missing key and two bald unsafe tires.  The key was $350 and two tires $500 for a total of $850.  The $150 is a joke not a goodwill offering.  What you are saying with those offers is yes we messed up the report but we are not going to make it right and don't care about future business.   The Revdex.com was my first place.  If it does not get resolved here then Minnesota Attorney Generals office and my credit card, since I paid for the key and more with it.

Here is a email sent to [redacted] on 12/17/2016. We would be willing to extend both offers for 10 more business days from today 01/04/2017. Please see blow [redacted], You have the offers I'm willing to do. Either are fine by me But there is no more movement of the offers. 1. Come pick up...

your XC90 and put the tires on and you pay for three and Kline will pay for the fourth. or2. We will send you a check for a $150.00 Both of these are goodwill offers and will be valid until 12/23/2016.    Thanks Mike [redacted] Kline Volvo

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Address: 3040 Maplewood Dr, Maplewood, Minnesota, United States, 55109-1081

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