We called Kline's services to resolve a plumbing issue at our house but unfortunately ended up with neither a resolution to our problem nor an estimate to fix the problem; instead we were given an incorrect bill. Prior to scheduling a technician, we called their customer service number to inquire about costs. Here's what they told us: - A service call costs $135 - A line opener costs $239.50 The customer service representative (Hannah?) recommended having a line opener come out since most cases are fixed within the first hour but if not the service would be downgraded to a service call. With this understanding, we agreed and the line opener came. He arrived around 12:15pm and was done around 1pm. Unfortunately, he wasn't able to fix the problem nor provide an estimate on how to solve the problem. He recommended having a plumber come out and we asked if we needed another visit for that. His response was that he could provide the information he gathered that day to the plum
We called Kline's services to resolve a plumbing issue at our house but unfortunately ended up with neither a resolution to our problem nor an estimate to fix the problem; instead we were given an incorrect bill. Prior to scheduling a technician, we called their customer service number to inquire about costs. Here's what they told us: - A service call costs $135 - A line opener costs $239.50 The customer service representative (Hannah?) recommended having a line opener come out since most cases are fixed within the first hour but if not the service would be downgraded to a service call. With this understanding, we agreed and the line opener came. He arrived around 12:15pm and was done around 1pm. Unfortunately, he wasn't able to fix the problem nor provide an estimate on how to solve the problem. He recommended having a plumber come out and we asked if we needed another visit for that. His response was that he could provide the information he gathered that day to the plum