Klingemann American Car Care Center #

Complaint: [redacted] I am rejecting this response because: I don't want a CREDIT, I want a REFUND of $in cash plus about $in sales tax and court costs if it comes to thatI picked up the paper work to file at Justice Court, Williamson County Precinct 2, Small Claims, [redacted] ***Room [redacted] this afternoonYou might want to save that address I am home...read it...and it will cost over $to file it I'll risk thatAs we both said...it is the principal of it! I will file it before the end of the week I'll make any further arguments in court I have two witness's that the A/C didn't work from day one I still haven't YELP'ED Been busy The last Revdex.com REPLY message I sent didn't work so I sent it directly to your e mailI'll do both Regards, [redacted] 5/12/

We are very concerned about your complaint and it is currently under reviewPlease advise the current status of your vehicle so we may consider that accordinglyAlso, according to your original complaint [redacted] did not respond to your emailHas [redacted] responded to you since either by email or phone? Thank You

Mr [redacted] brought his Chevrolet Prism to our shop because it had sat for a year,would not start without a jump, had a “noise” under the hood, non-working a/c and needed a state inspectionAfter a thorough review of the vehicle we determined the following: Battery was bad and needed replacement, two tires had insufficient tread to pass state inspection, serpentine belt was cracked and would not pass state inspection, power steering pressure hose was leaking and would not pass state inspection, power steering fluid was dirty and contaminated and needed to be replaced and a/c system needed to be charged with freon and inspected to determine cause of system failureAt this time we recommended that Mr [redacted] replace the battery, two tires, serpentine belt, power steering pressure hose, change power steering fluid and charge the a/c system with freon to determine the source of system failureMr [redacted] agreed to this work and we proceeded accordinglyThe total price for all work performed was $955.38.As with most a/c repairs, system problems may exist that are not detectable without the system being fully charged with freonIt is our standard practice to add leak detection dye with the freon to help us identify various sources of leaksIt was necessary to charge Mr [redacted] 's a/c system with freon and dye to identify system problemsThis is the process necessary to IDENTIFY system problems not FIX themThis is the work approved my Mr [redacted] The actual fix can not be determined until faulty parts or the source of system failure has been identifiedUpon adding freon and dye to the system, it was immediately evident that the a/c service port was faulty and clearlyleaking freonAfter replacing the faulty service port the a/c systemheld pressure under vacuum which is our standard method of checking system integrityAfter the system passed the vacuum test it was fully recharged with freon and system functioned normally and no other leaks were detectedAfter running the vehicle for a period of time under operating temperatures and pressures the a/c compressor began to leak freon from the front sealThis indicates that the compressor is bad and needs to be replacedWe provided Mr [redacted] an estimate to replace the a/c compressorWe also offered Mr [redacted] a discount of $on this job as acourtesyWe were certainly under no obligation to offer this discount but chose to do so out of appreciation to Mr [redacted] forhis patronageMr [redacted] declined the work.Now Mr [redacted] is requesting a refund for $which is completely out of boundsFirst, the $Mr [redacted] paid was for parts and services as discussed and agreed upon before any repairs were performedSecond, the total of all a/c work was $How can Mr [redacted] expect us to refund more that he spent on his a/c system? All charges in addition to the $were for other unrelated work detailed aboveLastly, any reasonable person understands that no repair shop can beexpected to identify or fix components that present no problemNeither our vacuum test nor leak detection dye indicated any problems with the compressor seal at the time of serviceWe are a family owned and operated business with three locations serving the Austin are since My technicians are ASE certified to perform this type of work and do so every dayWe appreciate Mr [redacted] putting his trust in us for the repair of his vehicleWe have responded with the honesty and integrity that our customers have come to expect from us.We would be happy and willing to respond to any reasonable request to make this situation agreeableThus far we have not been presented with one by Mr [redacted] It is our opinion that the $discount offered to Mr [redacted] for an a/c compressor job was above and beyond the norm and shows an honest effort on our part to resolve this matterAs it stands, it is our opinion that no refund is warranted and Mr [redacted] has received the quality parts and service he paid for