Klingensmith Health Care

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is acceptable to me I will note, that I sincerely doubt, that a favorable result would have happened, without me contacting the Revdex.com Thank you.Regards, [redacted]

This letter is in response to the notice of complaint filed to the Revdex.com on March 2, 2015, ID# *** related to warranty or guarantee issues.We confirmed that Mr*** received the device in question on November 4, At the time, Mr*** was an active member of an
insurance that Klingensmith HealthCare is contracted withSince that time, Mr*** switched to insurance coverage of which we do not participateOn March 2, a Company representative spoke with the gentleman and advised if the device is found to be not under warranty that he would be financially responsible for anything that would not be covered under warranty.On March 5, a company employee called the manufacturer, Respironics, to verify Warranty eligibilityThe unit was verified to be under warranty and was advised by the manufacturer that a replacement device would be provided.The replacement device was received at a branch location on March 18, and is en route to the corporate officeA company representative contacted Mr*** on March 19, to apprise him of the circumstanceThe device will be mailed to the customer along with a “call tag” to mail the malfunctioning unit to the manufacturer on March, 2015.We sincerely apologize to Mr*** for the confusion regarding the warranty replacement of his CPAP device and the missed opportunity to follin a timely mannerIt is always our desire to provide quality products and excellent customer service to all of our patients and customers.Thank you,Klingensmith HealthCare

Revdex.com400 Holiday Drive, Suite 220Pittsburgh, PA 15220Reference #[redacted]Dear Ms. [redacted], This letter is response to a complaint we received from the Revdex.com on behalf of Allegheny Health Network Home Medical Equipment (AHNHME) patient, [redacted]. According to the...

complaint, we provided medical supplies that the patient did not request. The supplies are standard for positive airway pressure devices and required for the safe and effective use of the medical equipment provided to the patient. AHNHME spoke with the patient on 3/15/2017. The patient was instructed on 3/1/2017 to retrieve a prescription to discontinue services from his provider and return the unused product/pap machine. Upon reception we would remove any associated charges. The patient indicated that his doctor was unwilling to write a prescription to discontinue services and stated that he could not use the machine and therefore did not want the supplies. We informed the patient that if he chose to he could sign an against medical advice (AMA) document and we would send him a return label for the machine/supplies. The patient acknowledged that this is a decision for him to make and that he was under no obligation to sign. On 3/15/2017, we mailed the patient the paperwork should he choose to sign it and a return label. We received the positive airway pressure device on 3/22/2017 and the AMA on 3/23/2017. The balance of $281.71 is in the process of being removed from the patient’s file. Allegheny Health Network Home Medical Equipment believes we resolved this concern to the patient’s satisfaction and informed the patient should there be any further issues to please feel free to contact us. Should you have questions please feel free to contact us at [redacted].Sincerely,  Joel *. K[redacted], MS, CFEQuality and Safety ManagerAllegheny Health Network Home Medical Equipment

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable to me. 
I will note, that I sincerely doubt, that a favorable result would have happened, without me contacting the Revdex.com.  Thank you.Regards, [redacted]

Review: In June of 2015 I was in an accident and received a wheelchair at the hospital. At the time, I was not told that this was given to me as a rental. I was told that my insurance would be paying for it for all of the costs. At the end of January 2016 I received a bill from Klingensmith Healthcare. I called to inquire as to why I was receiving something six months later, I was told that my insurance had previously covered the cost. I explained that I was never told at the hospital that this was a rental and who to contact to return it when necessary. For six months I received no correspondence from their business regarding the equipment. I was not given any statements, letters, or phone calls about the equipment. I asked to speak to a manager regarding the situation and was never given the opportunity. Had this information been given to me at the time of delivery or I had received something in the mail for six months it could have been returned and this cost would have not occurred.Desired Settlement: Cost adjustment

Business

Response:

June 8, 2016 Dear [redacted]This letter is in response the complaint filed with the Revdex.com, ID [redacted]. On behalf of Allegheny Health Network Home Medical equipment, I would like to apologize for the quality of service the customer received. After an extensive review of the circumstances, there was a lack of communication from our company to this customer regarding financial responsibility. We have tried to contact the customer to resolve the issue with her directly and are waiting a call back. I assure you that the matter will be resolved to her satisfaction.We appreciate the opportunity to respond to your letter and address your concerns.Sincerely,Susan C[redacted], RN, BSNVice President of OperationsAllegheny Health Network Home Medical Equipment

Review: Purchased a CPAP machine from Klingensmith in Oct 2013. The device was a Respironics 560P machine.

The manufacturer states this device has a 2 year limited warranty covering 'defects of workmanship and materials'.

Klingensmith refuses to handle a warranty claim. The manufacturer, Respironics, will not deal with me directly.

I contacted [redacted], of Kingensmith, 3/2/2015. She told be to seek help elsewhere stating they no longer accept my health insurance company.

This warranty claim has nothing to do with insurance. The device was warranted for 2 years, I should receive a working model from Klingensmith.

When asked to speak to a supervisor, [redacted] said the supervisor(Jana) was busy and she would call me. 4hrs later, no call.Desired Settlement: I expect to have a working machine. Either a repaired device, or a replacement.

Since this was a Doctor prescribed item, my health will suffer, while a wait.

Business

Response:

This letter is in response to the notice of complaint filed to the Revdex.com on March 2, 2015, ID# [redacted] related to warranty or guarantee issues.We confirmed that Mr. [redacted] received the device in question on November 4, 2013. At the time, Mr. [redacted] was an active member of an insurance that Klingensmith HealthCare is contracted with. Since that time, Mr. [redacted] switched to insurance coverage of which we do not participate. On March 2, 2015 a Company representative spoke with the gentleman and advised if the device is found to be not under warranty that he would be financially responsible for anything that would not be covered under warranty.On March 5, 2015 a company employee called the manufacturer, Respironics, to verify Warranty eligibility. The unit was verified to be under warranty and was advised by the manufacturer that a replacement device would be provided.The replacement device was received at a branch location on March 18, 2015 and is en route to the corporate office. A company representative contacted Mr. [redacted] on March 19, 2015 to apprise him of the circumstance. The device will be mailed to the customer along with a “call tag” to mail the malfunctioning unit to the manufacturer on March, 20 2015.We sincerely apologize to Mr. [redacted] for the confusion regarding the warranty replacement of his CPAP device and the missed opportunity to follow-up in a timely manner. It is always our desire to provide quality products and excellent customer service to all of our patients and customers.Thank you,Klingensmith HealthCare

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is acceptable to me.

I will note, that I sincerely doubt, that a favorable result would have happened, without me contacting the Revdex.com. Thank you.

Review: This most recent incident is only one of many frustrations I have experienced with this company.I received a bill on Saturday, June 28 from Klingensmith for $421.80 for Jobst Elvarex Knee Class3 dated 6/25/14 with a date of service of 5/27/14. Despite the many issues and obstacles I've encountered due to the incompetence of the staff, I have managed to order, pay for, and receive 2 pairs of stockings. Our business relationship should be over. My Visa was billed for $469.80 on 3/27/14 and again on 5/13/14. I have both the receipts and my credit card statements reflecting this. If the stockings are now $421.80 (I'm assuming this is the max amount my insurance will allow them to bill), it looks as though they actually owe me a refund of $96.Desired Settlement: I would like my refund of $96 and a signed statement declaring that my account has a $0 balance and our business is through.