KLM Performance Reviews (4)
I ordered my parts during the Christmas holidaysThey were delivered the day after Christmas Kevin even slchecked on the shipment to make sure it was deliveredGreat service!!
I ordered brake lines from this company on 5/8/The bank account got charged through [redacted] I never have received a confirmation email from KLM PerformanceI called many times since then and left many voice messagesI contacted them by email several timeNo successThey never returned my calls or sent a email backAt this point I would like a full refund of $I don't even know if they are still in businessThe [redacted] page can't be reached eitherI was in hopes to contact them through this site
From: [redacted] Sent: Tuesday, August 12, 10:AMTo: [email protected]: [redacted] Subject: FW: Repone To Final Reminder Dated August 6th for [redacted] Dear [redacted] , In response to the ever changing versions of [redacted] story I hereby state these facts once again in our 2nd response A Return Authorization Number was granted for the return of the unopened product purchased Part returned was in fact opened, even though customer said it was not The Core returned in the opened box was covered in black motor oil resulting in an immediate credit for the returned core chargeYou return the core you get a core credit, but do not get a credit for the returned used part [redacted] stated he did not know what part was returned as he did not inspect the box containing the return packed by his mechanic The part which is available on line and purchased by [redacted] using his own free will contains a complete and total description of the parts manufacturer, condition and applicationWe accept no responsibility for the customer not reading or comprehending the information portrayed In an effort to resolve this matter we returned this part back to the [redacted] Motor Company for another opinion as to what was actually returned Upon receipt of this part [redacted] Motor Company then issued a credit of $to us for the return of the core All of these ever changing complaints and issues presented in a very unfair and one sided manner could have been avoided if the customer had just returned the unopened part they purchased We do not appreciate [redacted] ’s efforts to smear our company online and hope that he realizes these actions in no way help to resolve this matter Please let me know if you need any additional information
Complaint: [redacted] I am rejecting this response because: KLM refused to communicate with me even when I sent an email to request the part not be sent and per [redacted] the Seller and Buyer are to try and resolve issuesThe only choice I had was to contact [redacted] who filed the disputes on my behalf only to find out they were using the incorrect dispute reason which caused the disputes to be denied by their incompetent reviewer after speaking with a manager at [redacted] I have received my refund from [redacted] and my satisfaction is this seller now has a mark against themI hope I never come across a company that handles their customers this wayThey need to own their own down fall of poor communication and learn to work with customers and not ignore their written as well as verbal request Sincerely, [redacted] ***