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Phone ( +1-877-908-6960 ) Urgent, complex issues 24/ Immediate, personal
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Automated Phone System Info, status checks 24/ Efficient, simple
Callback Busy travelers 24/ No hold time
International Numbers Overseas travel support 24/ Localized, helpful
Accessibility Support Special needs 24/ Dedicated, caring
Website FAQs Self-service, info 24/ DIY, fast
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Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: They required ticket number and flight number and dates Booking Code [redacted] Nov 2015, Flight #- [redacted] Nov 2015, Flight # - [redacted] *** [redacted] ***E-Ticket # [redacted] Flying Blue # - [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by KLM Royal Dutch Airlines regarding complaint ID [redacted] .Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: That's the main problem that it is not a name change, it is a name correction with just single alphabet misspelled and agent has clearly mentioned that they are not charging any fees and it is only KLM who is charging this fees.Please confirm In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
[redacted] , Thank you for contacting us via the Revdex.com In order for us to fully review your claim, please provide us with your ticket number and flight number and dates.We look forward to your response, so we may process your claim promptlyThank you for sending us the information we have requested at your earliest convenience Kind regards, KLM Customer Care
We are sorry to learn that [redacted] was disappointed with our response to his previous messageWe must kindly reiterate that the Flying Blue Department is responsible for handling requests concerning our frequent flyer programThey may be reached from Saudi Arabia by telephone at [redacted] If [redacted] is unable to obtain a resolution to his request by telephone, we suggest that he submits his request in writing to our Flying Blue Department together with your original ticket numbers and boarding cards so that they can process the credit This may be done by e-mail or by mail: Flying Blue [redacted] ***France
[redacted] , Thank you for contacting via the Revdex.com website You brought to our attention that your father’s first name was misspelled while booking on a travel agency websiteAs a result, you were asked by the agency to pay 100$ for changing the name back to its accurate spelling As mentioned on our website, a change of name may imply a feeIn your case, the only way to make the correction was by contacting your travel agency( [redacted] ) However, kindly be informed that your agency might charge a fee themselves in order to correct itPlease understand we have no control on their internal policy [redacted] , I regret I cannot answer favorably to your request for a refundI am sorry for the disappointment caused Thank you for contacting us KLM Customer Care
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Dear Revdex.com,This is a typical response when attempting to deal with KLM Again, there is a complete dismissal attitude towards the concerns that were brought forward We have called KLM's phone numbers repeatedly, with complete dismissal and disregard of the concerns and complaint stated A quick search of the KLM flight info data based would show the flights in question and where points where not recorded If this fails, how about looking at my profile vs my wife and daughter's The vast majority of the flights are the same.Further to this, the database would clearly indicate there were flights taken on January [redacted] and [redacted] of The date and time of the phone call to KLM's service centre that committed KLM to level advancement of Jessica and Annabelle (October [redacted] between 8-10am Dammam time) has been previously provided to KLM for investigation Why this is continuing to be ignored is absurd.So the response from KLM fails on all counts to address any of the complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] And [redacted]
We are sorry to learn that the baggage [redacted] entrusted to our partner Delta Air Lines in Baltimore-Washington airport was not available upon arrival in Lagos and wish to offer you our renewed apologies for any inconvenience caused We are aware of the considerable difficulty incidents such as this can causeEvery effort is made to ensure the handling of our customers' baggage is seamless and trouble-free and we very much regret this was not the case on this occasion We have noted that our partner Delta Air Lines, who responds to correspondence addressed to KLM from passengers who reside in the US, has now settled *** [redacted] claimWe hope that despite her poor experience on this occasion, [redacted] will choose our airline again in the future
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Sadly, KLM choose to ignore the facts about their employee attitude and behaviorI will NOT accept the fact that I was falsely accused of ridiculous things, such as altering confirmation email and reservation confirmationYour agent did everything possibly to assign seat in Economy class, although I paid for the comfort zoneYou also fail to provide exact circumstances that made you change my assigned seat.With that said, I have no choice, but to proceed with a court claim against KLM and KLM employeeI am kindly asking to help me identify the person who dealt with the situation (she presented herself as [redacted] , but I doubt this is her name, as I had to ask like times for that)In fact, if this is not her true name (which she announced in front of whole cheraw and couple of my friends), I would not be surprised at all given the way she actedI also will not tolerate such attitude towards me in publicI would certainly understand if you would use my seat for the special needs person, or person with child, instead you put there your preferred passenger and came up with lame excuse about your right "for last minute change".Once again, failure to even acknowledge behavior of your employee in your response, shows how much you care.This is my last letter and attempt to resolve this without getting court of law involvedI am still expecting a refund and the letter of apology from your employee In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com:At this time, I have not been contacted by KLM Royal Dutch Airlines regarding complaint ID [redacted] .Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While we are in receipt of KLM's justification of the myriad of issues we experienced, we do not feel the offered compensation is adequate given the sheer number of problems we had along the way, in addition to their ripple effects.Firstly, the initial flight out of [redacted] to [redacted] could not have made the scheduled connection in [redacted] to *** If the [redacted] flight was delayed, that was not something we could have foreseen Although we were able to get flights rescheduled, it was hardly orderly, and took several steps by us and a stroke of luck to have happened to stumble across the gentleman in charge of that flight It was quite by happenstance that he heard my concerns on the jetway as we waited The gate crew was entirely unhelpful, and caused us a lot of uncertainty and stress KLM's characterization of this makes it sound like they smoothly resolved all issues That is NOT the case.While we were put on the flight the next day, all our seating assignments were completely mishandled in the process Contrary to what was stated, we did NOT get our original seats back--relegated to a far less convenient bulkhead row from [redacted] to ***--and we were forced to board the [redacted] flight even though seat was not grouped with the rest The gate crew simply had no idea how to 'fix' the issues, and offered little in the way of offering a viable explanation As a result, we had to deal with the discomfort and inconvenience of dealing with bulkhead seats, which had no option for stowing carry-ons outside of the overhead bins, while traveling with kids.KLM's response further does not acknowledge such things as: the mismanagement of the number of hotel rooms given in [redacted] on 1/**, the poor behavior of the [redacted] cheagent who basically told us "tough luck" as both segments on our return had broken up our party's seating into rows, the fact that I had to escalate the matter just to get our seats together out of ***, the hour waste of time with customer service on the phone as they could not resolve a simple matter as telling me the correct ticket number, and now, the additional cost of yet another broken wheel from the luggage that was eventually delivered to us at 11:30pm CT the day after we returned to [redacted] on 2/**--long after we were all asleep.KLM justifies their several missteps by saying they resolved matters, often swiftly However, this characterization is simply not accurate In fact, several items in the initial complaint were glossed over or overlooked altogether For example, having of our main bags delayed by over hours upon return is not what we consider swift action 10,SkyMiles for the family as a "token of goodwill" is grossly lower than we expect for all these troubles Most domestic awards flights cannot even be redeemed for the standard 25,miles anymore So the 10,is hardly worthwhile Further, it is unclear whether these miles are per account, or in total Either way, it is insufficient.For us, adequate compensation for this litany of problems is more along the lines of a cash credit on future [redacted] flights (on order of $100/person), with an appropriate amount of time to use the credit and/or something along the lines of 10,miles per account, with an additional credit for the actual miles traveled for our current trip as additional SkyMiles for each paid ticket--not the greatly discounted number of SkyMiles that our journey ended up getting us.If our complaint is properly reviewed, this is quite a long list of problems that show serious deficiencies in KLM's technical capabilities, and ability to resolve problems without escalation We can understand delays due to technical issue with the aircraft It's the woefully inadequate response and subsequent events that are the issue here--not the delay itself.Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Our records show that our Baggage Service Recovery, operated by our partner Delta Air Lines, settled [redacted] 's claim on ** May Because [redacted] checked in the bag that ended up being delayed under [redacted] ’s travel companion’s name, the compensation was mailed to him
[redacted] , Thank you for your message For your information, we consider a name change or a name correction the sameAs per the link we previously sent you, it is well explained that KLM might charge you in these circumstancesTherefore, we haven’t changed our position in regards to refunding the fee paid for the modification Kind regards, KLM Customer Care
[redacted] , Thank you for providing the requested information.Unfortunately, I cannot answer favorably to your request for a refund regarding the excess luggage fee charged for flight KL1818, between Berlin and Amsterdam on November [redacted] and for flight AF1567, between Florence and Paris, on October [redacted] and for flightLooking into your file, I note that you are a Flying Blue Ivory memberKindly note that at this level, you get a 50% discount on the first luggage with KLM only, not with Air FranceOnly Silver, Gold and Platinum members are exempted of excess luggage fee, on both airlines, on European flightsThe amount you were charged on AF(30EUR) is accurate due to the fact you were travelling with a 17kg luggage on Air France with no free baggage allowanceThe amount you were charged on KL(15EUR) represents 50% of the full amount you should have paid (30EUR), due to the fact you were travelling with a kg luggage on KLM and because of your Ivory statusDo not hesitate to visit our website [redacted] for references.As per the changing fee, I realize that you were not charged for such enquiryDue to the situation occurring in Paris, we authorized our passengers to make modification at no cost until November ***[redacted] , thank you for taking the time to contact us.Air France/KLM Customer Care
[redacted] ***, Thank you for contacting us via the Revdex.com website You informed us that your flight was delayed when travelling from West Palm Beach to Atlanta on September *** While I sympathize with the frustration of being late and missing your connecting flight, kindly be informed that this delayed flight was operated and under the responsibility of [redacted] ( [redacted] )Should you wish to go further with this claim, please contact [redacted] directly for further actions, as we are not responsible for their flightsWe also have no access to their records in order to fully investigate this matter You also mentioned that upon your return flight on September ***, our ground staff “refused” to check you in, due to a mistake in your nameLooking into your file, I understand that your attempt to check in was done past the minimum requested time of che(attempt at 5:for a departure at 6:40)Please understand all passengers must cheat least minutes in advance and present themselves at the gate by the stipulated timeThis affords the time necessary for passengers to check-in, clear passport control, reach the flight departure gates, pass through security, board the aircraft and meet their scheduled departure timeUnfortunately, checkiminutes before your departure time didn’t allow our ground staff enough time to make the necessary correction with your name.While we fully understand your disappointment, we hope that the explanation above clarifies why you were unable to travel and why no compensation/refund is offered in such circumstances [redacted] ***, thank you for contacting us Air France/KLM Customer Care
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [I understand that the terms and conditions of KLM state that it is the responsibility of the customer to ensure the miles are creditedBut, in my case, I did use my frequent flyer number when booking my flights, which should have recorded the miles on my accountUnfortunately, it was KLM's error that prevented the miles from appearing in my account altogether (both from the KLM and the [redacted] flights), and I am requesting that they make an exception to their rule as a courtesy and credit my accountNot only is the customer paying high ticket prices and fees, but we are supposed to be responsible for ensuring the technical aspects of transactions which KLM should be handling altogetherIt is just not fair, and if they are concerned about conducting a professional business, they should have the customer interest at heart and not their bottom lineThanks.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***