Sign in

Klopp's Transmission & Auto Repair

Sharing is caring! Have something to share about Klopp's Transmission & Auto Repair? Use RevDex to write a review
Reviews Klopp's Transmission & Auto Repair

Klopp's Transmission & Auto Repair Reviews (3)

Klopp's Transmission and Auto RepairPark AvenueComing, New York 14830Phone:607-962-6000Fax: 607-962-
sans-serif;">Revdex.comBryant Woods SouthAmherstNew York 14228Re: ID ***
This letter is in response to Jobn Heidrick's complaintThere were scvcraJ codes elicited from the computerdual caused a check engine lightThe codes are as foUows:l-P070S: CHECK SHIFTER SIGNAL2-Pl776: SOLENOID SWITCH VALVE S11JCK IN LOW REVERSE3-Pl682: CHARGING SYSTEM VOLTAGE TOO LOW- P0300: MULTIPLE CYLTh."DER MISFIRES-P0700: TRANSMISSION FAULT PRESENT6- P0203: INJECTION CONTROL CIRCUIT FIRES IMPROPERLY-P0420: BANK l CATALYST EFFICIENCY FAILURE
To address the transmission code- our technician recommended a solenoid repair, which the customerdeclined due to lack of fundsIt was also noted athis time that the radiator was void of coolant and antifreeze was anecessary additive (in December)After the addition of antifreeze, it was noted lhat the water pwnp was leakingfluidAgain - *** *** declined the proper repair for this issue.The amount that the customer paid ($S) is broken down as follow, per services authorized by ***
*** and rendered by our technician;
-SCAN AND DIAGNOSTICS (RETRIEVAL OF DIAGNOSTIC TROUBLE CODES)2- DISMOUNT, RE-MOUNT AND BALANCING OF CUSTOMER PROVIDED TIRES3- DAY INSPECTION FEE, DUE TO THE FACT THE VEHICLE FAILED NYS INSPECTIONNOTE: Per telephone conversations with {2) employees of Klopp's Transmission, one of which is the O'Wner, ***
***
stated that his complaint stemmed from his dissatisfaction wilh being asked to pay for services renderedbefore leaving with vehicle*** *** did not have the funds available for services requested, and was asked toleave driver's license with lhe office staff: and he would be allowed to leave with vehicle in order to retric"-e fundsfor repairsAccording to *** ***, he did not agree with this policy.As a result of *** *** telephone conversation with MrKloppMrHeidrick was refunded for the scan($59.40) oo 12/*** *** stared that be would contact the DDD and retract his comploint upon refund.••• Please see attached invoicesRegards,Dan K***

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

TO ***,COMPLAINT HANDLERI am responding to the complaint made by *** *** regarding her invoice for repairs performed on her FreestarMr*** explained to *** that the damage to the transmission was quite extensive and the repair would require additional parts*** voiced
understanding of this and agreed to moving forward with the repair, as she needed the vehicleShe did receive credit for the scan in print, but apparently didn't recognize it as a refundWe phoned her after we received the Revdex.com statement and she agreed to a discussion of the issues at our businesspart of her concern was that she had obtained prices for the parts on line and they were considerably cheaper*** *** (owner and transmission builder) explained that the parts he uses are quality parts that he has found to be very reliableA year/24,mile nationwide warranty is included in the price and known quality parts are a necessary factorWe have agreed to reduce the price to $plus tax and *** agreed to this final figureOur policy is to not allow the vehicle to leave until the bill is paid in fullA copy of the invoice will be faxed to youPlease let me know if you need more documentationSincerely*** ***

Check fields!

Write a review of Klopp's Transmission & Auto Repair

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Klopp's Transmission & Auto Repair Rating

Overall satisfaction rating

Add contact information for Klopp's Transmission & Auto Repair

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated