KLZ Roofing & Exteriors

KLZ did our roof seven years ago and to the untrained eye, all looked well. They were pleasant and cleaned up after themselves after the job. Fast forward to this year after some torrential rain and driving winds, we found out just how poorly KLZs job held up. We got some water damage in my daughters room. We called KLZ and they sent some one out to inspect the roof. He reported to me he could not find any problems, maybe a couple of minor caulking issues, but he had taken a whole bunch of pictures to show the owner, Kirk. I asked him if he could forward those to me so I could show my husband but he said no, he would forward them to Kirk and have him get back to us. We waited over a month and Kirk did not contact us. Following another torrential rain and driving wind, I noticed our master bedroom had some water damage. I called in a water damage specialist and he brought in a roofer that works with him on occasion to inspect the roof. The guy came back down with pictures of *** workmanship of the roof. The roofer hadn't even installed drip edges which he said may have been another reason for our roof leaked. He did say the drip edges were an option that one could choose when getting the roof done but KLZ had never offered it as an option or we would have taken it considering the roof is protecting our home and it's contents. The water damage expert said that the roofing company has insurance for just such a thing so I should talk to him to see if his insurance would cover our water damage renovations.

I then called KLZ and talked to Kirk, and when I say talk, I am being polite, as he spent all his time yelling at me when I was being civil and trying to get some help after a stressful experience. He said he would not cover the water damage with his insurance, that it was our obligation to go on our roof every five years to inspect and recaulk anything needing recaulking. (We have owned two other homes and have never had to go up every five years to recaulk anything and have never had any water damage or roof issues in the past) One, he never told us that we had to go up every five years to recaulk when the job was done 7 years ago. Two, We are not roofers so how are we supposed to know what caulking is missing or where to look and three, caulking wasn't going to help the job they did, with gaps in shingles and the poor work they did according to the roofer our water damage specialist brought in. Kirk then asked what our warranty was, which I did not know at the time, he then demanded my address, saying he is not at his office and would have to look up our warranty, he asked for my phone number and proceeded to hang up on me. I never heard from him since. *** when it comes to warranty or service, he is not so keen. ***

Another thing, I did have an additional roofer out to inspect our roof and *** he found rotting wood, poor trimming, gaps in shingles,no drip edges installed,etc.

Kirk will also come on here blaming the customer *** He will claim he did send someone out to check the roof no charge,which he did, but the guy he sent did nothing and couldn't find anything obvious to cause the leaks which is convenient since if he did they would have to fix them and pay for our Renos. It is also convenient that this roofer KLZ sent out would not forward me a copy of the pictures he took on the roof.*** two other roofing companies found poor workmanship and KLZs man did not notice or admit to anything like that *** Kirk was supposed to contact me once when his roofer came to inspect and second after our phone conversation and neither time did he get back to me. So, if he says as a defense to my complaint that he made attempts to resolve the situation, he did not. He was the only roofer to have touched our roof since we bought the home so no defense there either, Kirk.

We have owned three homes and have had no problems or water damage experiences except the last home that KLZ did.

We have no interest in dealing with KLZ again after previous attempts at solving the issue resulted in rudeness from the owner, Kirk, no follow up communication, and the job was poor to start with *** This report was filed to warn other potential customers that KLZ provides poor workmanship and is not a reliable or customer service oriented company, which will lead to further expense down the road as it has for us.

Amazing customer service & great work