Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that, with the exception about the referenced statement having been made, this resolution is satisfactory to me The Revdex.com role in this matter is most appreciated.Thank you, [redacted]
Complaint: [redacted] I am rejecting this response because:of the principle involved When a person states something that is in addition to the written documents, I take that as an honest, unsolicited effort to obtain the work under considerationAs stated in the original complaint, Mr [redacted] knew that I was not interested in paying any sort of design fee, so much so that he personally reduced the $fee to $ After I continued to object paying a design fee, it was then Mr [redacted] stated he was willing to refund the $750.00, should I not agree to go through with the project That's the only reason I went forth, trusting a verbal, and what I thought was a good-faith offer by a reputable business Appreciate the Revdex.com's good offices to provide this forum Thank you, [redacted]
KM BUILDERS presents the Design Deposit Agreement the same way at each consultation Upon agreement made by the homeowner and the KM BUILDERS representative, a Design Deposit Agreement is then filled out with the design fee written on the Design Deposit Agreement Contract and signed by the
homeowner acknowledging the agreed/ upon amount and estimated project amount. This Design Deposit Agreement clearly states that “The total sum shall be applied at the time of the original proposal presentation of any proposal/ contract related to this Design Deposit Agreement and is otherwise non-refundable”The client’s recollection of the agreement is not what was discussed at the time of the consultation. The client signed the Design Deposit Agreement in conjunction with paying the Design fee Any representative of KM BUILDERS would not under any circumstance make such a propositionThe client admits that the consultant did a great job (see attached email) and therefore, the consultant earned the collected fee and presented the client all of the agreed design work. The client did not request a refund until after the design process had been completed. Thus, the fee is reasonable and not refundable. Respectfully, *** ***
KM BUILDERS has maintained an "A+" with the Revdex.com for several years. We strive to ensure our clients are well taken care of and communication is key. A negative review is extremely rare. This complaint has been discussed in-depth and to everyone's recollection; the verbal agreement stated above did not occur. We are deeply sorry for the confusion and will agree to reimburse 1/as a compromise if the customer will agree that this is fair and the matter will be settled
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that, with the exception about the referenced statement having been made, this resolution is satisfactory to me.
The Revdex.com role in this matter is most appreciated.Thank you,
[redacted]
Complaint: [redacted]
I am rejecting this response because:of the principle involved. When a person states something that is in addition to the written documents, I take that as an honest, unsolicited effort to obtain the work under consideration. As stated in the original complaint, Mr. [redacted] knew that I was not interested in paying any sort of design fee, so much so that he personally reduced the $1500.00 fee to $750.00. After I continued to object paying a design fee, it was then Mr. [redacted] stated he was willing to refund the $750.00, should I not agree to go through with the project. That's the only reason I went forth, trusting a verbal, and what I thought was a good-faith offer by a reputable business.
Appreciate the Revdex.com's good offices to provide this forum.
Thank you,
[redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that, with the exception about the referenced statement having been made, this resolution is satisfactory to me The Revdex.com role in this matter is most appreciated.Thank you, [redacted]
Complaint: [redacted] I am rejecting this response because:of the principle involved When a person states something that is in addition to the written documents, I take that as an honest, unsolicited effort to obtain the work under considerationAs stated in the original complaint, Mr [redacted] knew that I was not interested in paying any sort of design fee, so much so that he personally reduced the $fee to $ After I continued to object paying a design fee, it was then Mr [redacted] stated he was willing to refund the $750.00, should I not agree to go through with the project That's the only reason I went forth, trusting a verbal, and what I thought was a good-faith offer by a reputable business Appreciate the Revdex.com's good offices to provide this forum Thank you, [redacted]
KM BUILDERS presents the Design Deposit Agreement the same way at each consultation Upon agreement made by the homeowner and the KM BUILDERS representative, a Design Deposit Agreement is then filled out with the design fee written on the Design Deposit Agreement Contract and signed by the
homeowner acknowledging the agreed/ upon amount and estimated project amount. This Design Deposit Agreement clearly states that “The total sum shall be applied at the time of the original proposal presentation of any proposal/ contract related to this Design Deposit Agreement and is otherwise non-refundable”The client’s recollection of the agreement is not what was discussed at the time of the consultation. The client signed the Design Deposit Agreement in conjunction with paying the Design fee Any representative of KM BUILDERS would not under any circumstance make such a propositionThe client admits that the consultant did a great job (see attached email) and therefore, the consultant earned the collected fee and presented the client all of the agreed design work. The client did not request a refund until after the design process had been completed. Thus, the fee is reasonable and not refundable. Respectfully, *** ***
KM BUILDERS has maintained an "A+" with the Revdex.com for several years. We strive to ensure our clients are well taken care of and communication is key. A negative review is extremely rare. This complaint has been discussed in-depth and to everyone's recollection; the verbal agreement stated above did not occur. We are deeply sorry for the confusion and will agree to reimburse 1/as a compromise if the customer will agree that this is fair and the matter will be settled
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that, with the exception about the referenced statement having been made, this resolution is satisfactory to me.
The Revdex.com role in this matter is most appreciated.Thank you,
[redacted]
Complaint: [redacted]
I am rejecting this response because:of the principle involved. When a person states something that is in addition to the written documents, I take that as an honest, unsolicited effort to obtain the work under consideration. As stated in the original complaint, Mr. [redacted] knew that I was not interested in paying any sort of design fee, so much so that he personally reduced the $1500.00 fee to $750.00. After I continued to object paying a design fee, it was then Mr. [redacted] stated he was willing to refund the $750.00, should I not agree to go through with the project. That's the only reason I went forth, trusting a verbal, and what I thought was a good-faith offer by a reputable business.
Appreciate the Revdex.com's good offices to provide this forum.
Thank you,
[redacted]