KMK Auto Services Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have taken my car to a diagnostic center to find out what the problem was and it was the starter that was put in my car by kmc it was not a new starte as I was told it was a old rusty starter that was causing tne problem I have the starter in my possion and a letter from the diagnostic center that the starter was causing all the problems and that kmc put in wrong fuses and sensors in my car and that my car could have gone on fire also kmc charged me for towing which I paid out of my pocket already so why did they re charge me for towing kmc also checked out myharness there are screw driver marks on my harness which also had to be replaced and yes my car left kmc running only for an hour all of the problem started when kmc installed my starterich was old not new I have all parts in my home I want something done about kmc asap if not sooner I also spoke to several people that have taken their car to kmkc and had all kins of problems
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This is a respond to a complaintThe complaint ID is ***When the customer brought his car to us the first timeThe radiator was not goodIt was fixed with no problem. This has nothing to do with the other problems he had with his carWhen the customer brought his car in the second
timeWe changed the starterThe car wasn't starting so we changed it and it was fineCustomer left happyThe customer calls us and says the car won't start anymoreWe then started looking for electrical problemsThat doesn't mean the starter we changed wasn't goodThe car left runningWe couldn't fine anything but a blown fuseWe changed the fuse and car left running againIts clear that there's an electrical issue nowThe starter we changed was no good do to this issueIn order for us to search for the electrical problem we need to look though the harness and fine the shortFor this to happen we need to take the dashboard apart and he will need to pay for laborI understand the customer is upset but, we didn't cause the problem he is havingWe have been in the neighborhood for years and we don't usually have problems with any of our customerThe problem here is that we can't work for free and, to figure it out whats going to take time which means he going to have to pay for labor

Review: I had a problem with my 2001 chevy caveleir I brought to kmk auto to have if repaire I was tol that I needed a new radiator it was fix I picked up my car several days later two days after I was driving and parked went to a store when I got back in the car the car was dead I had the car towed backed to kmk auto it cost me 85.00 I was told my starter was dead and I needed a new starter first the radiator 400.00and know the starter another 350.00 that got fixed I picked up my car several days later two days later my car was down again I called the tow truck had it towed back two kmk auto again and another 75.00 in towing that makes a total of 250.00 in towing I was told that there was a electrical problem he fixed some thing I picked up my car again for the third time in three weeks guess what again my car was down I had it towed t pep boys this they said the starte anthoer 197.00 to have car diagnosed itook the two metro car on [redacted] and was told again it was the starter another 150.47 adn towing 65.00 I called [redacted] up at kmk auto and told him the problem what pep boys told me and what mtetro wheel told [redacted] said he would fix it my car has been laying in my parking spot for over a month not running this man [redacted] from kmk auto ruined my car I have to take it to another electrical garage because [redacted] did not know what he was doingDesired Settlement: I would like [redacted] from kmk auto to pay me back for all the repairs that he ruined all my towing fees and all my heartache and now all the expensese that I have to pay because of his neglegence if he did not know what he was doing he should not have touched my car and know I don;t even know if all of the so called repairs he did were nessecary

Business

Response:

This is a respond to a complaint. The complaint ID is [redacted]. When the customer brought his car to us the first time. The radiator was not good. It was fixed with no problem. This has nothing to do with the other problems he had with his car. When the customer brought his car in the second time. We changed the starter. The car wasn't starting so we changed it and it was fine. Customer left happy. The customer calls us and says the car won't start anymore. We then started looking for electrical problems. That doesn't mean the starter we changed wasn't good. The car left running. We couldn't fine anything but a blown fuse. We changed the fuse and car left running again. Its clear that there's an electrical issue now. The starter we changed was no good do to this issue. In order for us to search for the electrical problem we need to look though the harness and fine the short. For this to happen we need to take the dashboard apart and he will need to pay for labor. I understand the customer is upset but, we didn't cause the problem he is having. We have been in the neighborhood for years and we don't usually have problems with any of our customer. The problem here is that we can't work for free and, to figure it out whats going to take time which means he going to have to pay for labor.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have taken my car to a diagnostic center to find out what the problem was and it was the starter that was put in my car by kmc it was not a new starte as I was told it was a old rusty starter that was causing tne problem I have the starter in my possion and a letter from the diagnostic center that the starter was causing all the problems and that kmc put in wrong fuses and sensors in my car and that my car could have gone on fire also kmc charged me for towing which I paid out of my pocket already so why did they re charge me for towing kmc also checked out myharness there are screw driver marks on my harness which also had to be replaced and yes my car left kmc running only for an hour all of the problem started when kmc installed my starterich was old not new I have all parts in my home I want something done about kmc asap if not sooner I also spoke to several people that have taken their car to kmkc and had all kins of problems

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,