KMK Magazines Inc

Initial Business Response /* (1000, 5, 2016/02/05) */
Re: *** *** AKA *** ***
Case Number: ***
KMK Magazines Inc
Dear Sir or Madam
NAM Marketing of the Gulf Coast contacted Ms*** *** on 10/10/in regards to a magazine orderDuring a recorded conversation all payments
and her right to cancellation was explained to herAll corresponding paperwork was sent to her in the mail
NAM Marketing of the Gulf Coast shows this account was paid in full on 05/20/
NAM Marketing of the Gulf Coast contacted Ms*** *** on 03/20/in regards to a renewal order on her magazinesDuring a recorded conversation Ms*** *** did agree to make the payments and her cancellation period was explainedAll Corresponding paperwork was sent to her in the mail
NAM Marketing of the Gulf Coast shows this account was paid in full on 11/01/
NAM Marketing of the Gulf Coast contacted Ms*** *** on 11/15/in regards to a deal on an additional renewal extension on her magazinesDuring a recorded, Ms*** *** did agree to make the paymentsAlso during that call it was also explained her cancellation periodAll corresponding paperwork was sent to her in the mail
NAM Marketing of the Gulf Coast has no record of her attempting to cancel this account during her cancellation period
KMK Magazine Incpurchased NAM Marketing of the Gulf Coast Inc accounts in May
KMK Magazine Inc contacted Ms*** *** on 12/01/when her payment declinedMs*** *** explained she had a paid in full letter from usIt was explained that was for a the NAM accountAll accounts were again explained to her in detailShe requested to cancel at that timeKMK Magazine Inc explained she was past her cancellation period, however we would work with herShe requested invoice billing which she was set up on at that time
KMK Magazine shows no further contact with Ms*** ***
As a show of goodwill, Ms*** ***'s account has been canceled and she has been placed on a Do Not Call list
Customer Dispute Department
Toll Free: ***
KMK Magazine Inc
Initial Consumer Rebuttal /* (2000, 7, 2016/02/08) */

Initial Business Response /* (1000, 8, 2015/07/20) */
Ms*** ordered services on September 8,Services were ordered in a two call confirmation and with her permission the call was recordedDuring that call Ms*** went over the terms of her services, which included the magazines
she would receive, the payments she would make, as well as the day right to cancel if she changed her mindMs*** made no attempt to cancel her services within the allotted time frame
On July 7, Ms.*** contacted customer service and made arrangements to settle out her account

Initial Business Response /* (1000, 5, 2015/11/10) */
Re: [redacted]
Case Number: [redacted]
KMK Magazines Inc.
Dear Sir or Madam
KMK Magazines contacted Mrs [redacted] on 09/26/2012 and offered her a magazine subscription. During a recorded conversation all payments were clearly...

explained to her and she agreed, it was explained to Mrs. [redacted] her cancellation period and she was given our contact information. A copy of the order and right to cancel was mailed out to her. Mrs. [redacted] did not contact KMK Magazine to attempt to cancel during her cancellation period.
Mrs [redacted] contacted KMK Magazine on 01/12/13 asking if her account was paid in full at that time. It was explained to her she had several payments remaining and sent KMK magazines sent her out a statement for her records.
Mrs. [redacted] sent in her right to cancel which was received on 01/23/2013 dated 01/18/2013. KMK Magazines sent Mrs [redacted] a no cancel letter as she was several months past her cancellation period.
Mrs. [redacted] disputed all payments made to KMK Magazine with her bank. KMK Magazine won the dispute on those charges and they were posted back to her account. Mrs [redacted] did not pay any further payments on the account. KMK Magazine did attempt to contact her with no resolve.
KMK Magazine did refer Mrs. [redacted]'s account to collections in July of 2013. In April of 2015 account was returned from collections with no payment.
On April 9, 2015 KMK Magazine contacted Mrs [redacted] at which time she did agree to take care of the account. Mrs [redacted]'s payments were set up at $ 87.37 for 12 months. Mrs. [redacted] has made 7 of those monthly payments and her account is in good standing at this time.
The records show no further attempt on Mrs. [redacted]'s part to contact to discuss her account after arrangements were made.
As a show of goodwill Mrs. [redacted]'s account has been canceled. KMK Magazine has refunded the last two payments of $87.37 to Mrs. [redacted]. KMK magazine has also resolved the issues on her magazines and she should be receiving the service she has paid for. Mrs [redacted] has also been placed on a Do Not Call list.

Initial Business Response /* (1000, 5, 2016/02/11) */
Re: [redacted]
Case Number: [redacted]
KMK Magazines Inc.
Dear Sir or Madam
KMK Magazine contacted Mr. [redacted] on 12/08/15 in regards to a renewal order on his magazine subscription. During a recorded call Mr. [redacted] did agree to...

make the payments and agreed to the dates they would come off his card. Also during that recorded conversation, it was explained his 7 day right to cancel. All corresponding paperwork was sent to Mr. [redacted].
KMK Magazine has no record of Mr. [redacted] attempting to cancel his account in writing or via phone.
KMK Magazine shows no further contact with Mr. [redacted].
As a show of goodwill, Mr. [redacted]'s account has been canceled and $49.90 has been refunded today 02/11/16. Mr. [redacted] has also been placed on a Do Not Call List.
Thank you for your time, please contact me with any further questions or concerns at [redacted]
Customer Dispute Department

Initial Business Response /* (1000, 11, 2015/09/05) */
Re:[redacted]
Case Number: [redacted]
KMK Magazines Inc.
Dear Sir or Madam
Mr[redacted] placed an order for a magazines with KMK magazine on October 15, 2104. During a recorded conversation the payments and cancellation period was...

thoroughly explained to Mr.[redacted].
Mr.[redacted] placed a second order for an extension on his magazines on April 7, 2015. At that time it was explained during a recorded conversation that this was a new order with a separate payments from the current order and had a completely separate payment. All of the corresponding paperwork was sent to Mr.[redacted] along with his cancellation period.
Mr.[redacted] called into KMK magazine on May 4, 2015. At that time it was explained he could pay off both of his accounts a lot quicker if he paid a few months at a time. The conversation was recorded and Mr.[redacted] agreed to pay on both accounts in arrangements of eight payments of $ 172.13.
As a show of goodwill, KMK magazine has canceled both of Mr.[redacted]'s magazine accounts and added him to our company's Do Not Call list. KMK magazine refunded the last payment of $ 172.13 that was processed on August 3, 2015. There will be no further payments.
Thank you for your time, please contact me with any further questions or concerns at [redacted].
Customer Dispute Department
Toll Free: [redacted]
KMK Magazines
[redacted]
Osseo, MN 55369

Initial Business Response /* (1000, 7, 2015/12/09) */
Case Number: [redacted]
KMK Magazines Inc.
Dear Sir or Madam
KMK Magazine contacted Ms. [redacted] on 11/30/2015 in regards to a renewal order. The order was not placed on that day. KMK Magazine contacted Ms. [redacted] back on 12/01/2015...

at which time she did agree to a renewal order. KMK Magazine does apologize for the misunderstanding on the placing of a new order. Ms. [redacted] was not obligated to take the renewal. KMK Magazine has a pending hold on her card for $29.90, however that is just an authorization and should fall off her card in 2-5 days from the date is was done. KMK Magazine has canceled Ms. [redacted]'s renewal order and she has been placed on the Do Not Call list. KMK Magazine would also like to thank Ms. [redacted] for being an excellent customer.
Thank you for your time, please contact me with any further questions or concerns at [redacted]
Initial Consumer Rebuttal /* (2000, 9, 2015/12/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Cheers.