Initial Business Response / [redacted] (1000, 7, 2015/12/09) */ Case Number: [redacted] KMK Magazines Inc Dear Sir or Madam KMK Magazine contacted Ms [redacted] on 11/30/in regards to a renewal orderThe order was not placed on that dayKMK Magazine contacted Ms [redacted] back on 12/01/ at which time she did agree to a renewal orderKMK Magazine does apologize for the misunderstanding on the placing of a new orderMs [redacted] was not obligated to take the renewalKMK Magazine has a pending hold on her card for $29.90, however that is just an authorization and should fall off her card in 2-days from the date is was doneKMK Magazine has canceled Ms [redacted] 's renewal order and she has been placed on the Do Not Call listKMK Magazine would also like to thank Ms [redacted] for being an excellent customer Thank you for your time, please contact me with any further questions or concerns at [redacted] Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Cheers
Initial Business Response / [redacted] (1000, 5, 2016/02/11) */ Re: [redacted] Case Number: [redacted] KMK Magazines Inc Dear Sir or Madam KMK Magazine contacted Mr [redacted] on 12/08/in regards to a renewal order on his magazine subscriptionDuring a recorded call Mr [redacted] did agree to make the payments and agreed to the dates they would come off his cardAlso during that recorded conversation, it was explained his day right to cancelAll corresponding paperwork was sent to Mr [redacted] KMK Magazine has no record of Mr [redacted] attempting to cancel his account in writing or via phone KMK Magazine shows no further contact with Mr [redacted] As a show of goodwill, Mr [redacted] 's account has been canceled and $has been refunded today 02/11/Mr [redacted] has also been placed on a Do Not Call List Thank you for your time, please contact me with any further questions or concerns at [redacted] Customer Dispute Department
Initial Business Response / [redacted] (1000, 11, 2015/09/05) */ Re: [redacted] Case Number: [redacted] KMK Magazines Inc Dear Sir or Madam Mr [redacted] placed an order for a magazines with KMK magazine on October 15, During a recorded conversation the payments and cancellation period was thoroughly explained to Mr[redacted] Mr[redacted] placed a second order for an extension on his magazines on April 7, At that time it was explained during a recorded conversation that this was a new order with a separate payments from the current order and had a completely separate paymentAll of the corresponding paperwork was sent to Mr[redacted] along with his cancellation period Mr[redacted] called into KMK magazine on May 4, At that time it was explained he could pay off both of his accounts a lot quicker if he paid a few months at a timeThe conversation was recorded and Mr[redacted] agreed to pay on both accounts in arrangements of eight payments of $ As a show of goodwill, KMK magazine has canceled both of Mr[redacted] 's magazine accounts and added him to our company's Do Not Call listKMK magazine refunded the last payment of $ that was processed on August 3, There will be no further payments Thank you for your time, please contact me with any further questions or concerns at [redacted] Customer Dispute Department Toll Free: [redacted] KMK Magazines [redacted] Osseo, MN
Initial Business Response / [redacted] (1000, 7, 2015/12/09) */ Case Number: [redacted] KMK Magazines Inc Dear Sir or Madam KMK Magazine contacted Ms [redacted] on 11/30/in regards to a renewal orderThe order was not placed on that dayKMK Magazine contacted Ms [redacted] back on 12/01/ at which time she did agree to a renewal orderKMK Magazine does apologize for the misunderstanding on the placing of a new orderMs [redacted] was not obligated to take the renewalKMK Magazine has a pending hold on her card for $29.90, however that is just an authorization and should fall off her card in 2-days from the date is was doneKMK Magazine has canceled Ms [redacted] 's renewal order and she has been placed on the Do Not Call listKMK Magazine would also like to thank Ms [redacted] for being an excellent customer Thank you for your time, please contact me with any further questions or concerns at [redacted] Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/12/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Cheers
Initial Business Response / [redacted] (1000, 5, 2016/02/11) */ Re: [redacted] Case Number: [redacted] KMK Magazines Inc Dear Sir or Madam KMK Magazine contacted Mr [redacted] on 12/08/in regards to a renewal order on his magazine subscriptionDuring a recorded call Mr [redacted] did agree to make the payments and agreed to the dates they would come off his cardAlso during that recorded conversation, it was explained his day right to cancelAll corresponding paperwork was sent to Mr [redacted] KMK Magazine has no record of Mr [redacted] attempting to cancel his account in writing or via phone KMK Magazine shows no further contact with Mr [redacted] As a show of goodwill, Mr [redacted] 's account has been canceled and $has been refunded today 02/11/Mr [redacted] has also been placed on a Do Not Call List Thank you for your time, please contact me with any further questions or concerns at [redacted] Customer Dispute Department
Initial Business Response / [redacted] (1000, 11, 2015/09/05) */ Re: [redacted] Case Number: [redacted] KMK Magazines Inc Dear Sir or Madam Mr [redacted] placed an order for a magazines with KMK magazine on October 15, During a recorded conversation the payments and cancellation period was thoroughly explained to Mr[redacted] Mr[redacted] placed a second order for an extension on his magazines on April 7, At that time it was explained during a recorded conversation that this was a new order with a separate payments from the current order and had a completely separate paymentAll of the corresponding paperwork was sent to Mr[redacted] along with his cancellation period Mr[redacted] called into KMK magazine on May 4, At that time it was explained he could pay off both of his accounts a lot quicker if he paid a few months at a timeThe conversation was recorded and Mr[redacted] agreed to pay on both accounts in arrangements of eight payments of $ As a show of goodwill, KMK magazine has canceled both of Mr[redacted] 's magazine accounts and added him to our company's Do Not Call listKMK magazine refunded the last payment of $ that was processed on August 3, There will be no further payments Thank you for your time, please contact me with any further questions or concerns at [redacted] Customer Dispute Department Toll Free: [redacted] KMK Magazines [redacted] Osseo, MN