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Knakal's Bakery, LLC.

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Knakal's Bakery, LLC. Reviews (1)

Review: I ordered a birthday cake for my son, which I had to personally draw the pictures that went on the cake, was not told about additional pricing included in having them copied in sugar paper first of all, also I drew a diagram of cake as I wanted it done, after speaking with employee and explaining and her making notes she quoted me a price higher than the previous price quoted to me, once the cake was picked up and paid for I got home and opened the box the cake was not as I had requested it to be the pictures on sugar paper were sitting on top of icing (could pick them up and remove them by hand), also there was a spot under my sons name where you could see the cake due to there being no icing covering the cake, the color of the trim was incorrect and the picture was not evenly spaced over-all. When I called and spoke with the "[redacted]" she stated that she had already agreed to a discounted price which was the price that had been quoted to me prior-so not in actuality a discounted price but the original price-and that there was nothing that she could do about it, sorry I was unhappy with the cake. Not only did I get a cake that is not what I asked for but I had to deal with a disrespectful employee while trying to order the cake. I can attach pictures if needed.Desired Settlement: Since I am not going to be able to use this cake for my sons party and am having to go elsewhere to procure a cake for his party I would like to have my money reimbursed to me. Also I would like a letter of apology from the "[redacted]" that I spoke with not only was she rude but uncompromising and very difficult.

Business

Response:

Spoke with [redacted] from the business. She states that the customer came into order a sheet cake and wanted to add an image to that cake. A picture and a diagram were provided to the business in order to decorate the cake. The customer stated that she was quoted one price and then quotes another price. A normal sheet cake is priced at or around 17.99 and an image is an additional charge. The customer was charged the lower price she stated she was quoted, which would have been the price of the sheet cake price without the image. The cake was picked up and at that time the business was told the cake looked fine. The customer called back unhappy with the image, and that there wasn’t enough of a chocolate swirl on one side of the cake. The image was done to the best ability of the business.

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Description: Bakers - Retail, Wedding Supplies & Services, Retail Bakeries (NAICS: 311811)

Address: 146 E Davis St, Culpeper, Virginia, United States, 22701

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