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Knapp Chevrolet

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Unfortunately I do not have a way to resolve this issue in a way that will make the customer happy.  We work with many customers utilizing outside financing, and it is not a part of our process to run credit, or to get signed credit applications for submission from customers without their...

expressed consent.  I do have an email from the customer asking us to remove the inquiry, and it acknowledges that she signed the credit application but that she thought we “needed to fill out forms just for records”, but filling out credit applications before going to an outside finance source is not a part of our process.  Our applications are up front, and there is no mistaking them or their intention.  The customer signed an application for credit, authorizing us to make the inquiry.  Our system also shows that she was introduced to our finance manager at the time of the application.  We want everyone that comes into the store to have a great experience, whether or not they purchase.  However, we cannot remove an authorized inquiry every time that the purchase is not finalized.     Attached is a print out from our system of the customer’s note to us a few months after the store visit that indicate she filled out the credit application but not for credit to be run.   Thanks Robby K[redacted] 713-228-4311

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