I was very disappointed with the customer service at this place of business I made an online appointment for the installation of a faucet in my utility room I received an appointment time and date two days later When I inquired as to the cost of the service no reply was ever received On the date of service no one showed up I called the place of business and no one answered I left a message and in an hour they returned the call on a phone with no caller ID They are lucky I picked up After making my complaint to the secretary (who did not seem surprised about my complaint) asked me if I wanted the service manager to call I replied yes She said the service manager had tried to call me to cancel I never received a call and no message was left on my machine It is four hours later and I have yet to hear from the service manager I doubt I ever will The customer service here is SEVERELY lacking and I was very inconvenienced by their lack of attention and caring
I was very disappointed with the customer service at this place of business I made an online appointment for the installation of a faucet in my utility room I received an appointment time and date two days later When I inquired as to the cost of the service no reply was ever received On the date of service no one showed up I called the place of business and no one answered I left a message and in an hour they returned the call on a phone with no caller ID They are lucky I picked up After making my complaint to the secretary (who did not seem surprised about my complaint) asked me if I wanted the service manager to call I replied yes She said the service manager had tried to call me to cancel I never received a call and no message was left on my machine It is four hours later and I have yet to hear from the service manager I doubt I ever will The customer service here is SEVERELY lacking and I was very inconvenienced by their lack of attention and caring