Knevel & Associates

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did not once leave the country, Mr. K[redacted] claims I went to [redacted] ..what ??? I never been to [redacted]. Lies!!! They claim I said I had a sickness in the family and that's why I couldn't go to court. I never said that, I didn't show up because I never recieved any notice to go to court. This law firm had my number, my job number, my email but yet supposedly couldn't contact me. They didn't try to contact me. This law firm took my money and decided not to do what they were paid to do! They now continue to lie. I have supporting evidence that I never left the country to go to [redacted]! This is just another example of how unprofessional and unorganized this law firm is. They don't even know which case they are referring to. I wouldn't want these thieves to represent me or anyone I know. All they want to do is get as much money out of their clients as they can. I want my $900 back plus the money that was garnished from my state income tax because K[redacted] and [redacted] didn't finish the job. I don't have another $900 to pay again for my bankcruptcy, I'm struggling as much as it is. I'm a single mother of 3 kids and I definitely don't have money to go a on trip to [redacted] like Mr. K[redacted] claims I did. Please help me get my money back and please don't let these thieves get away with stealing my money. 
Regards
[redacted]