His actual lawn service was cancelled immediately when it became
apparent he was disingenuous, at best. If he has someone in his back
yard mowing, it is most certainly not us. As stated in our last
response, if Mr*** removes all posts from the internet we will not
file the lien on his property and report to the credit agencies. To date,
Mr*** has delivered a screen shot of a Guys and a Goat Lawn
Service review on Yelp that has been removed. He also delivered a
screen shot of a review without any identifies of the site or that it
was removed from same; only had a partial review and a name of Julie
Smith. Learned this was Google Plus.Again, we appreciate his
efforts. As long as he leaves us alone and doesn't continue harassing
us via email, slanderous posts or otherwise, we will gladly hold his
lien and reports in suspension; as long as those stipulations are met,
these will never be filed and no collections will be pursued
Per policy, our overgrown
properties have billing calculated according to time spent, which is kept by a
mowing log as well as with photographs.
Photographs are used to support the time spent and if valid, billed
accordingly. The overgrown fee scale is
published on our website,
disclosed during signup and delivered via email after signup. There is nothing crooked about that; it is
fully disclosed and if Mr[redacted] was at odds with this policy, he could have chosen another company but accepted
these terms. What is crooked is for Mr
[redacted] to contract services under specific terms and then decide that the pay
was negotiable according to his own whim, cancelling his payment information
immediately after signing up for said service.
That action, in and of itself, goes to show that Mr[redacted] never
intended to actually pay for services nor honor his trip commitment. Undoubtedly, it would seem that Mr[redacted]
was looking for a one time service for dirt cheap and since we do not provide
those, took action to ensure that he got his jungle of a lawn addressed and
wouldn't have to pay for it
Mr[redacted] has presented a lot of
opinion and hearsay that cannot be disputed as it is subjective and wasn't made
known to us prior to this complaint, referencing friends' issues, internet complaints and more, while omitting actual fact to support his claims against us. From this
point forward we are going to present nothing but the facts of the arrangement that Mr[redacted] initiated
and events that ensued. Upon reviewing
it will be clear that Mr[redacted] is completely within the wrong and is, in
fact, the party that is in breach of the terms to which he accepted and
committed
7-20-15, 2:p.m.: Mr[redacted] signed up online.
During the online signup Mr
[redacted] was presented with all pricing and policy information, including but not
limited to, that which applies to properties in an overgrown state. After indicating his last mow date was 7-4-
and accepting the provided pricing conditions for overgrown lots, Mr[redacted]'s
signup also supplied us with the following: "At this time, mow only
Our yard in the back is overgrownPlease inform me of any change in rates
prior to service." His request for
advanced pricing is in direct contrast to our published pricing policy protocol
relating to overgrown policies to which he had already agreed, which states the
following: "Billing is based on time spent; no prior estimates will
be given for this initial service." (Policies attached) At the close of his signup process, he
physically clicked on the box that indicates he has read and agrees to the
terms and conditions of our service; the signup cannot be completed without
doing so
7-20-15, 3:p.m.: we delivered Mr[redacted]'s confirmation welcome
email
This email informed him of his
service details and a reiteration of our overgrown billing protocol, including
a response to his request for an advanced estimate. Please see the following overgrown policy
delivered and our response (full email attached):
NOTE: Photographs of new
properties are taken prior to, and after completion of, the first service. Subsequent services are photographed upon
completion and/or during service to document any unexpected conditions or
issues (i.e., locked gates, debris on property, aggressive animals, unexpected
construction, etc.)[redacted]NOTE – Any property disclosed
to be in an overgrown/unkempt condition at the time of onset of service may
have additional fees applied, calculated according to time spent. Should the service reach or exceed minutes
due to condition (lots up to 6,sq ft),
the service will be billed as follows: Total Time Spent – 16-minutes:
$(regular bi-weekly, weeks' worth of growth); Total Time Spent: 21-
minutes: $45.00; Total Time Spent: 31-minutes: $60.00; Total Time Spent:
41-minutes: $70.00; Total Time over an hour: $35/per man hour + minutes,
thereafter
*please note:
if a man crew, time is calculated as follows: min= 16-min/man
crew=$30.00; 11-min=21-min/man
crew=$45.00; 21-min=31-40min/man
crew=$60.00; 31-min=41-60min/man
crew=$70.00; over an hour-=$35/per man hour + minute increments, thereafter
*ADVANCED ESTIMATE FOR ADDITIONAL FEES ON
OVERGROWN PROPERTIES IS NOT AVAILABLE.
IF NEEDED, PLEASE EMAIL PHOTOS PRIOR TO SERVICE DAY AND WE CAN PROVIDE A
VERY ROUGH MINIMUM TO BE EXPECTED BUT WILL BE BILLED IN ACCORDANCE WITH ACTUAL
TIME SPENT
IMPORTANT: If the last service date has
been misrepresented at the time of scheduling and/or if overgrown conditions
are found, we reserve the right to proceed accordingly: if serviceable, service the property in
accordance with the above lot size overgrown/unkempt fee scale; if serviceable
but extremely overgrown, begin service fee at hourly rate; or, if exceptionally
overgrown/unkempt and unserviceable,
skip your property and bill a trip fee of $(you will receive an
email that this has occurred which will contain photos of the conditions)
7-20-15, 3:p.m.: Mr[redacted] sent an email confirmation that he
was in receipt of the above referenced confirmation welcome email.
Mr[redacted] did not choose to send
any photos of the property prior to the onset of his service
7-22-15, 7:a.m.: Mr[redacted] sends email containing only the
following question:"I just want to verify by what I read, my overgrown
fee will be voided if I have services, correct?"
7-22-15, 8:a.m.: we delivered the following clarification to Mr
[redacted] regarding his overgrown fee vsservices email:
"No, sir; the early cancellation fee is no longer
applicable after the 5th service has been rendered. While the overgrown service may have a higher
fee, the service will go to the overall service minimum. Likewise, regardless of the number of
services received, the overgrown fee does remain in place." (full email
attached)
No response was received from Mr
[redacted] after our email on 7-22-15.
7-22-15, 5:p.m.: First service occurred; visit lasting
minutes total.
This visit service time was
reduced to minutes to account for the time on the phone with the office
(logged at minutes per phone records) and as a courtesy since we were having
to return. The billing should have been
at a minimum of $just for the front but, instead, the usual bi-weekly rate
of $for a lot under sq ft was applied (fee for service up to minutes; actual service time
was minutes).
During that visit, our crew did
not speak to Mr[redacted] as there was absolutely no reason for them to do so
(Mr[redacted] did make an effort to speak with them nor did he contact the office
during the service nor after they left, voicing any grievance.) They are
provided their property information and, as per policy, they are to contact the
office if there is anything unexpected on a property that prevents
service. They have no authority to
discuss pricing, options, rescheduling, etcwith a customer. This is also in our policies. Upon arrival the crew contacted the office as
the back yard far surpassed our expectations for a lot that was to have been
mowed on 7-4-15, only weeks prior to our arrival. The back yard was excessively overgrown, with
grass up to the hips of crew members.
The growth was so thick and tall that pool equipment, electrical boxes were
completely hidden and was over the back door threshold. This was not weeks' worth of growth and
was going to take longer than anticipated and produce a billing that required
authorization. The photographs submitted
by the crew (while on the phone with the office) fully supported their
description and the decision was made to skip that area but to mow the front
yard only; we were going to email the owner and get approval on the back and
reschedule to Friday if approved(see attached photos)
The front yard was overgrown,
contrary to Mr[redacted]'s assertion.
As per our policy: "Is it overgrown? If your grass has runners over the
sidewalk/curb or comes above your ankle when you walk through it, consider it
overgrown" While the grass,
itself, wasn't consistently thick or tall (varied), as is evident in the
photographs, Mr[redacted]'s front edging was completely overgrown, extending over
all hard surfaces by over 8" in many areas, covering parts of the man
hole cover, reaching over curb, etc.
While the mowing was not horrible on the front, cutting through these
runners' and built up growth was time consuming; hence, the warning in overgrown policies
regarding the runners. (see attached
photos)
7-23-15, 11:a.m.: we emailed Mr[redacted] about the conditions
found
We shared our concern that the
fee may be more than he was prepared for; therefore, we needed approval before
it would be addressed:
"While we knew it was going
to be overgrown, it surpassed our expectations based on the 7-4-last mow
date. The back yard, alone, could take between 1-hours, with a possible fee of $(in addition to
yesterday's visit). Therefore, before we
proceed, we wanted to make sure that was approved; we did not want to surprise
you with a billing that may not have been expectedIn advance, we apologize
for any inconvenience this may cause. We
look forward to receiving your instruction on how to move forward." (full email attached)
7-23-15, 11:a.m.: Mr[redacted] emailed us with one sentence:
"Please call me at 281-[redacted]-7732"
7-23-15, 12:p.m.: we
called Mr[redacted] per his request. The
call's duration was min and seconds, per PBX phone server log
During this conversation, Mr
[redacted] thanked us for the email and consideration for not moving forward
without approval. He said he didn't
think it was that bad, conveyed he saw us there, that he had arrived with a
load of dirt so was slightly inconvenienced as he was thinking it would be
mowed before we departed, that our crew did service the front but (in his
opinion) did not take that long; that he had already mowed the back (supposedly
took minutes to mow it) so he only wanted us to return to do all flat
trimming and edging in the back. He
stated he knew there would be another fee for that visit and was fine with
that; did ask us how much it would be to which we told him it would be based
on the time spent and that the edging is harder to get through but we would
again take pictures and compare them with the time spent to be sure he was not
overcharged. Mr[redacted] also asked how
much the fee for the front would be to which he was informed we would look at
his times and compare with the photos; would depend on time spent. He again thanked us for our email and
decision to wait, ultimately agreeing to these terms. As such, a return visit was schedule for
7-24-15, as promised
7-24-15: we again visited the property and again took photos prior
to service.
Mr[redacted]'s claim that we did
not perform service to the back yard is utterly false. Mr[redacted] requested flat-trimming and edging
and that is exactly what we did, spending minutes doing so. The weeds were extremely thick, woody and not
easy to cut through, which completely covered pipes, boxes, bottom of back door
threshold and landscaping(see before and after photos)
7-27-15: informed by bank
that Mr[redacted]'s billing information was no longer valid
7-27-15, 2:p.m.:
delivered "7-22-AND 7-24-LAWN SERVICE: declined billing"
email.
7-27-15, 2:p.m.: Mr
[redacted] sends response to declined billing email
"I have cancelled itHow much
are you billing for half the work done? I'll write a check and mail it."
Again, Mr[redacted] is trying to
pay with a method that he knows full well we do not accept, admitting to
deliberately cancelling his billing information
7-27-15, 2:p.m.: we email
reply to Mr[redacted] requesting clarification on "half the work done" and explain we do not accept checks. (see email)
7-27-15, 2:p.m.: Mr
[redacted] delivers his clarification(see email)
"Yes, the front yard was
addressed [sic], the backyard was not, half the jobI completed the back
portion, so now only regular mowing of both will be necessaryI have the $
for the front yard (literally half the job) and I will update the new billing
when my new card comes in to continue services."
As photos of the work we did in
the back per Mr[redacted]'s instruction have been provided and viewed, pretty
obvious this is false. This was an
overgrown based on time spent not by areas addressed.
7-27-15, 3:p.m.: email delivered to Mr[redacted]
Email declined his "offer"
and reiterated our overgrown policy. (see
email)
7-27-15, 3:p.m.: received
first of two slanderous, lying, rambling and needlessly insulting emails from
Mr[redacted] (see emails)
After the first of these two were
received, we did not respond any further to Mr[redacted] as it was obvious he
never had any intention of honoring his commitment.
We have not received one single
penny from Mr[redacted] for the services rendered on 7-22-and 7-24-15. As such, we are floored by his audacity to
file a complaint with the Revdex.com as if he has been "scammed" when the
documentation clearly shows he was informed of our policies and billing protocol repeatedly, even providing room for a cancellation without a fee; he continually chose to continue with us.
Additionally, Mr[redacted] elected
to immediately take to the internet and file under multiple pseudonyms
slanderous reviews stating ridiculous lies.
Again: no money has been exchanged but his yard has been mowed, so how
he has been scammed is a mystery. We are
the ones who have not been compensated.
Mr[redacted] has an outstanding
balance of $70.00(+tax), for a total of $76.19, for both visits combined
($for the front yard; $for the back yard) That is what is due; that is what we expectPayment accepted only via credit card; whether he pays or not, is up to him. We
will pursue payment through all legal means which will include filing a lien against the property should it remain unpaid by 8-5-15.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
So long as this disingenuous company, at best, is admitting that I have met the requirements and taken down the two reviews. Both screenshots show the removed reviews as the Google plus review is showing only one review is up now, another unsatisfied customer.
His actual lawn service was cancelled immediately when it became
apparent he was disingenuous, at best. If he has someone in his back
yard mowing, it is most certainly not us. As stated in our last
response, if Mr*** removes all posts from the internet we will not
file the lien on his property and report to the credit agencies. To date,
Mr*** has delivered a screen shot of a Guys and a Goat Lawn
Service review on Yelp that has been removed. He also delivered a
screen shot of a review without any identifies of the site or that it
was removed from same; only had a partial review and a name of Julie
Smith. Learned this was Google Plus.Again, we appreciate his
efforts. As long as he leaves us alone and doesn't continue harassing
us via email, slanderous posts or otherwise, we will gladly hold his
lien and reports in suspension; as long as those stipulations are met,
these will never be filed and no collections will be pursued
Per policy, our overgrown
properties have billing calculated according to time spent, which is kept by a
mowing log as well as with photographs.
Photographs are used to support the time spent and if valid, billed
accordingly. The overgrown fee scale is
published on our website,
disclosed during signup and delivered via email after signup. There is nothing crooked about that; it is
fully disclosed and if Mr[redacted] was at odds with this policy, he could have chosen another company but accepted
these terms. What is crooked is for Mr
[redacted] to contract services under specific terms and then decide that the pay
was negotiable according to his own whim, cancelling his payment information
immediately after signing up for said service.
That action, in and of itself, goes to show that Mr[redacted] never
intended to actually pay for services nor honor his trip commitment. Undoubtedly, it would seem that Mr[redacted]
was looking for a one time service for dirt cheap and since we do not provide
those, took action to ensure that he got his jungle of a lawn addressed and
wouldn't have to pay for it
Mr[redacted] has presented a lot of
opinion and hearsay that cannot be disputed as it is subjective and wasn't made
known to us prior to this complaint, referencing friends' issues, internet complaints and more, while omitting actual fact to support his claims against us. From this
point forward we are going to present nothing but the facts of the arrangement that Mr[redacted] initiated
and events that ensued. Upon reviewing
it will be clear that Mr[redacted] is completely within the wrong and is, in
fact, the party that is in breach of the terms to which he accepted and
committed
7-20-15, 2:p.m.: Mr[redacted] signed up online.
During the online signup Mr
[redacted] was presented with all pricing and policy information, including but not
limited to, that which applies to properties in an overgrown state. After indicating his last mow date was 7-4-
and accepting the provided pricing conditions for overgrown lots, Mr[redacted]'s
signup also supplied us with the following: "At this time, mow only
Our yard in the back is overgrownPlease inform me of any change in rates
prior to service." His request for
advanced pricing is in direct contrast to our published pricing policy protocol
relating to overgrown policies to which he had already agreed, which states the
following: "Billing is based on time spent; no prior estimates will
be given for this initial service." (Policies attached) At the close of his signup process, he
physically clicked on the box that indicates he has read and agrees to the
terms and conditions of our service; the signup cannot be completed without
doing so
7-20-15, 3:p.m.: we delivered Mr[redacted]'s confirmation welcome
email
This email informed him of his
service details and a reiteration of our overgrown billing protocol, including
a response to his request for an advanced estimate. Please see the following overgrown policy
delivered and our response (full email attached):
NOTE: Photographs of new
properties are taken prior to, and after completion of, the first service. Subsequent services are photographed upon
completion and/or during service to document any unexpected conditions or
issues (i.e., locked gates, debris on property, aggressive animals, unexpected
construction, etc.)[redacted]NOTE – Any property disclosed
to be in an overgrown/unkempt condition at the time of onset of service may
have additional fees applied, calculated according to time spent. Should the service reach or exceed minutes
due to condition (lots up to 6,sq ft),
the service will be billed as follows: Total Time Spent – 16-minutes:
$(regular bi-weekly, weeks' worth of growth); Total Time Spent: 21-
minutes: $45.00; Total Time Spent: 31-minutes: $60.00; Total Time Spent:
41-minutes: $70.00; Total Time over an hour: $35/per man hour + minutes,
thereafter
*please note:
if a man crew, time is calculated as follows: min= 16-min/man
crew=$30.00; 11-min=21-min/man
crew=$45.00; 21-min=31-40min/man
crew=$60.00; 31-min=41-60min/man
crew=$70.00; over an hour-=$35/per man hour + minute increments, thereafter
*ADVANCED ESTIMATE FOR ADDITIONAL FEES ON
OVERGROWN PROPERTIES IS NOT AVAILABLE.
IF NEEDED, PLEASE EMAIL PHOTOS PRIOR TO SERVICE DAY AND WE CAN PROVIDE A
VERY ROUGH MINIMUM TO BE EXPECTED BUT WILL BE BILLED IN ACCORDANCE WITH ACTUAL
TIME SPENT
IMPORTANT: If the last service date has
been misrepresented at the time of scheduling and/or if overgrown conditions
are found, we reserve the right to proceed accordingly: if serviceable, service the property in
accordance with the above lot size overgrown/unkempt fee scale; if serviceable
but extremely overgrown, begin service fee at hourly rate; or, if exceptionally
overgrown/unkempt and unserviceable,
skip your property and bill a trip fee of $(you will receive an
email that this has occurred which will contain photos of the conditions)
7-20-15, 3:p.m.: Mr[redacted] sent an email confirmation that he
was in receipt of the above referenced confirmation welcome email.
Mr[redacted] did not choose to send
any photos of the property prior to the onset of his service
7-22-15, 7:a.m.: Mr[redacted] sends email containing only the
following question:"I just want to verify by what I read, my overgrown
fee will be voided if I have services, correct?"
7-22-15, 8:a.m.: we delivered the following clarification to Mr
[redacted] regarding his overgrown fee vsservices email:
"No, sir; the early cancellation fee is no longer
applicable after the 5th service has been rendered. While the overgrown service may have a higher
fee, the service will go to the overall service minimum. Likewise, regardless of the number of
services received, the overgrown fee does remain in place." (full email
attached)
No response was received from Mr
[redacted] after our email on 7-22-15.
7-22-15, 5:p.m.: First service occurred; visit lasting
minutes total.
This visit service time was
reduced to minutes to account for the time on the phone with the office
(logged at minutes per phone records) and as a courtesy since we were having
to return. The billing should have been
at a minimum of $just for the front but, instead, the usual bi-weekly rate
of $for a lot under sq ft was applied (fee for service up to minutes; actual service time
was minutes).
During that visit, our crew did
not speak to Mr[redacted] as there was absolutely no reason for them to do so
(Mr[redacted] did make an effort to speak with them nor did he contact the office
during the service nor after they left, voicing any grievance.) They are
provided their property information and, as per policy, they are to contact the
office if there is anything unexpected on a property that prevents
service. They have no authority to
discuss pricing, options, rescheduling, etcwith a customer. This is also in our policies. Upon arrival the crew contacted the office as
the back yard far surpassed our expectations for a lot that was to have been
mowed on 7-4-15, only weeks prior to our arrival. The back yard was excessively overgrown, with
grass up to the hips of crew members.
The growth was so thick and tall that pool equipment, electrical boxes were
completely hidden and was over the back door threshold. This was not weeks' worth of growth and
was going to take longer than anticipated and produce a billing that required
authorization. The photographs submitted
by the crew (while on the phone with the office) fully supported their
description and the decision was made to skip that area but to mow the front
yard only; we were going to email the owner and get approval on the back and
reschedule to Friday if approved(see attached photos)
The front yard was overgrown,
contrary to Mr[redacted]'s assertion.
As per our policy: "Is it overgrown? If your grass has runners over the
sidewalk/curb or comes above your ankle when you walk through it, consider it
overgrown" While the grass,
itself, wasn't consistently thick or tall (varied), as is evident in the
photographs, Mr[redacted]'s front edging was completely overgrown, extending over
all hard surfaces by over 8" in many areas, covering parts of the man
hole cover, reaching over curb, etc.
While the mowing was not horrible on the front, cutting through these
runners' and built up growth was time consuming; hence, the warning in overgrown policies
regarding the runners. (see attached
photos)
7-23-15, 11:a.m.: we emailed Mr[redacted] about the conditions
found
We shared our concern that the
fee may be more than he was prepared for; therefore, we needed approval before
it would be addressed:
"While we knew it was going
to be overgrown, it surpassed our expectations based on the 7-4-last mow
date. The back yard, alone, could take between 1-hours, with a possible fee of $(in addition to
yesterday's visit). Therefore, before we
proceed, we wanted to make sure that was approved; we did not want to surprise
you with a billing that may not have been expectedIn advance, we apologize
for any inconvenience this may cause. We
look forward to receiving your instruction on how to move forward." (full email attached)
7-23-15, 11:a.m.: Mr[redacted] emailed us with one sentence:
"Please call me at 281-[redacted]-7732"
7-23-15, 12:p.m.: we
called Mr[redacted] per his request. The
call's duration was min and seconds, per PBX phone server log
During this conversation, Mr
[redacted] thanked us for the email and consideration for not moving forward
without approval. He said he didn't
think it was that bad, conveyed he saw us there, that he had arrived with a
load of dirt so was slightly inconvenienced as he was thinking it would be
mowed before we departed, that our crew did service the front but (in his
opinion) did not take that long; that he had already mowed the back (supposedly
took minutes to mow it) so he only wanted us to return to do all flat
trimming and edging in the back. He
stated he knew there would be another fee for that visit and was fine with
that; did ask us how much it would be to which we told him it would be based
on the time spent and that the edging is harder to get through but we would
again take pictures and compare them with the time spent to be sure he was not
overcharged. Mr[redacted] also asked how
much the fee for the front would be to which he was informed we would look at
his times and compare with the photos; would depend on time spent. He again thanked us for our email and
decision to wait, ultimately agreeing to these terms. As such, a return visit was schedule for
7-24-15, as promised
7-24-15: we again visited the property and again took photos prior
to service.
Mr[redacted]'s claim that we did
not perform service to the back yard is utterly false. Mr[redacted] requested flat-trimming and edging
and that is exactly what we did, spending minutes doing so. The weeds were extremely thick, woody and not
easy to cut through, which completely covered pipes, boxes, bottom of back door
threshold and landscaping(see before and after photos)
7-27-15: informed by bank
that Mr[redacted]'s billing information was no longer valid
7-27-15, 2:p.m.:
delivered "7-22-AND 7-24-LAWN SERVICE: declined billing"
email.
7-27-15, 2:p.m.: Mr
[redacted] sends response to declined billing email
"I have cancelled itHow much
are you billing for half the work done? I'll write a check and mail it."
Again, Mr[redacted] is trying to
pay with a method that he knows full well we do not accept, admitting to
deliberately cancelling his billing information
7-27-15, 2:p.m.: we email
reply to Mr[redacted] requesting clarification on "half the work done" and explain we do not accept checks. (see email)
7-27-15, 2:p.m.: Mr
[redacted] delivers his clarification(see email)
"Yes, the front yard was
addressed [sic], the backyard was not, half the jobI completed the back
portion, so now only regular mowing of both will be necessaryI have the $
for the front yard (literally half the job) and I will update the new billing
when my new card comes in to continue services."
As photos of the work we did in
the back per Mr[redacted]'s instruction have been provided and viewed, pretty
obvious this is false. This was an
overgrown based on time spent not by areas addressed.
7-27-15, 3:p.m.: email delivered to Mr[redacted]
Email declined his "offer"
and reiterated our overgrown policy. (see
email)
7-27-15, 3:p.m.: received
first of two slanderous, lying, rambling and needlessly insulting emails from
Mr[redacted] (see emails)
After the first of these two were
received, we did not respond any further to Mr[redacted] as it was obvious he
never had any intention of honoring his commitment.
We have not received one single
penny from Mr[redacted] for the services rendered on 7-22-and 7-24-15. As such, we are floored by his audacity to
file a complaint with the Revdex.com as if he has been "scammed" when the
documentation clearly shows he was informed of our policies and billing protocol repeatedly, even providing room for a cancellation without a fee; he continually chose to continue with us.
Additionally, Mr[redacted] elected
to immediately take to the internet and file under multiple pseudonyms
slanderous reviews stating ridiculous lies.
Again: no money has been exchanged but his yard has been mowed, so how
he has been scammed is a mystery. We are
the ones who have not been compensated.
Mr[redacted] has an outstanding
balance of $70.00(+tax), for a total of $76.19, for both visits combined
($for the front yard; $for the back yard) That is what is due; that is what we expectPayment accepted only via credit card; whether he pays or not, is up to him. We
will pursue payment through all legal means which will include filing a lien against the property should it remain unpaid by 8-5-15.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.
So long as this disingenuous company, at best, is admitting that I have met the requirements and taken down the two reviews. Both screenshots show the removed reviews as the Google plus review is showing only one review is up now, another unsatisfied customer.