Kniesel's Collision, Inc.

I am rejecting this response because: This story is a fabrication of the truth.  When we brought the car to the Saturday estimator, he concentrated his efforts on the extremely minor scratch damage to the front of the bumper, not the entire vehicle, mirror covers, roof or other locations around the car.   He was shown only the scratches for repair and nothing more.  The second "SENIOR" estimator REWROTE the estimate which included numerous parts which we never discussed on Saturday.  This practice is, in my opinion, deceptive and therefore I submit my complaint.  This business is presenting a lie as truth and I wholly reject it.

To recap our conversation earlier- Mr. [redacted] dropped his vehicle off for repairs on his 2005 Mercedes Benz C230 on 10/25/14. He indicated the claim was for rock chip damage and clearly pointed out the damages on his own vehicle to my estimator , [redacted]. Per Mr....

[redacted]’s instructions, [redacted] created and estimate within AAA’s electronic assignment. After submitting the estimate, AAA called [redacted] back and explained that the repairs Mr. [redacted] indicated on his claim were more costly than the value of the vehicle, and would be processed as a total loss. In all cases, insurance carriers are the deciding parties for total loss thresholds and vehicle values. [redacted] has processed approximately 5000 claims for AAA during his 24 year career and all of his processes were followed per AAA’s guidelines. [redacted] called Mr. [redacted] to explain the situation, and Mr. [redacted] indicated he felt [redacted] was incompetent, our company was fraudulent, and his general dissatisfaction of the situation. Mr. [redacted] did not realize that [redacted] does not control the total loss process or vehicle values. It is in no way beneficial for Kniesel’s Auto Collision to total a customer’s vehicle from a financial point of view or a customer service situation. Kniesel’s Auto Collision also does not condone any manipulation to a customer’s claim or file. I am very sorry Mr. [redacted] feels that his claim was handled poorly, but the estimator wrote the estimate per his exact explanation at the vehicle and has no control if AAA decides to total the vehicle due to its lack of value. Please let me know if you have any further questions.

I am rejecting this response because:

I have received your e-mail and have a call into [redacted] claims to determine any liability on our part or theirs... We are not a mechanical shop, only structural or cosmetic and we do not dictate to an insurance company what they pay for. Once I receive their input, I can address their...

concerns.. feel free to contact me.