KnifeCenter of the Internet

I'm writing this email to you today in response to customer complaint, Case Number [redacted] .The customer placed their order for two items on Tuesday, 8/15/Our real-time inventory showed both items to be in stock at the time of order placementHowever, due to an inventory error, one of the items inadvertently showed in stock on our website, when it was actually out of stockThe out of stock item arrived and the customer's order filled and shipped in full on the fifth business day, Tuesday, 8/22/The customer was not charged until the order was complete and ready to ship on the 22ndWe apologize for the inventory error and the delay this has causedIf you need any further information, please feel free to contact me

I placed an order here on a Friday night so I knew that it would not be shipped until Monday since they say they only operate on business daysHowever I paid for next day shipping so it would make sense that some sort of progress would be made on the order by the end of the day MondayI sent emails (Saturday and Tuesday) by Tuesday night asking politely when this might ship and no reply to either and there was no progress on the orderI decided to cancel and finally that got a response LazyI ordered from budk for cheaper and they send confirmation and shipping emails w/in the same day

Dear [redacted] I received your letter yesterday I am sorry that we were not able to explain the situation to the customer's satisfaction, and they felt the need to go this route This purchase involved a very limited production pocketknife, which people have been waiting for the release of since last summer We were given a allocation of the total qty produced, and told that we could not offer it for sale until exactly noon on the 18thOrders were filled in the order in which they had checked out...so after the 1st third of the orders, there was simply no stock left to fill them Mr [redacted] order was in the last third of the importUnfortunately, we had oversold the limited supply Fearing this might happen, we put a disclaimer on the item to let people know that it might oversell before it was unlisted, and that no guarantees were made that orders would be able to be filled You can read the disclaimer if you scroll down to the top of the description entry: [redacted] It reads as follows: Due to the very limited nature of this item and its high demand, it may oversell before it is unlistedTherefore, no guarantees will be made that your order can be filledStrict limit of one per customerAny duplicate orders and/or multiple quantities will be cancelledInternet orders only Every customer, including Mr.***, saw this disclaimer as it was at the top of the descriptionIn addition to the disclaimer, we attempted to call every customer whose order could not be filled A call would have been made to the number provided by Mr.***, I do not know if we were able to reach him or were even able to leave a message He mentions finding out from the email that we also sent to every customer affectedAt no point was Mr [redacted] ever charged for this item as we do not charge our customers until their order is ready to ship I am sorry that we were not able to fill the orders of Mr [redacted] and the countless others that tried to get this knife and were not successful We did everything we could, under very trying circumstances, to be upfront with the customers about the situationIf you need any further information, feel free to contact meRegards, ***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.As you can see by the attached information that the company took my credit card information as a guarantee against the purchase of their product and they still will not honor the commitment Additionally, there was no disclaimer prior to that day The item was not posted on there website until the moment it became available I don't think this company presented itself in a business like fashion and it should be known to other consumers regarding future sales
Regards,*** ***

The agent I initially spoke with refused to look up pending availability of an item expressed by the manufacturer, the agent assured me everything was probably fine and the order could be covered by incoming shipment Even adding that the knife came with am accessory that it turns out is not actually includedAfter their shipment arrived but my knife didn't become available, the agents once again refused to confirm the situation (twice) They refused to even try to verify the shipment they actually received Just telling me to keep checking the website regarding a shipment they already had that turned out to not contain what I was looking for I had expressed in detail my displeasure twice at this point They kept trying to blame the manufacturer I am not sure sure why the manufacturer was responsible for their lack of effort, misinformation about product content or indifferent post order attitudeThis even went as high as the operations manager I was even more astounded at his level that there was still no change in attitude or effort, they still kept trying to blame the manufacturer for letting me know there was a shipment headed there way It didn't matter how many times I explained that had nothing to do with my irritation, yet they continued to blame the maker for something they had nothing to do withI sourced the knife elsewhere when I FINALLY got confirmation they didn't have it and weren't getting it I expressed I was still looking for the accessory that despite their sales pitch didn't come with the knife and suggested they offer something, heck anything towards the accessory for the frustration and waste of time They refused because they give away a trinket with certain orders (for everyone else who didn't have any issues) and my favorite, free shipping on orders that were worth twice what they knew my accessory order would be! Thanks for nothingLol There are many other dealers, do yourself a favor and use someone else, as this was not an isolated incident I have had with them Their lack of effort and poor attitude has ensured it was my last

I'm writing this email to you today in response to customer complaint, Case Number [redacted].The customer placed their order for two items on Tuesday, 8/15/17. Our real-time inventory showed both items to be in stock at the time of order placement. However, due to an inventory error, one of the items...

inadvertently showed in stock on our website, when it was actually out of stock. The out of stock item arrived and the customer's order filled and shipped in full on the fifth business day, Tuesday, 8/22/17. The customer was not charged until the order was complete and ready to ship on the 22nd. We apologize for the inventory error and the delay this has caused. If you need any further information, please feel free to contact me.

Dear [redacted],
font-family: arial, sans-serif;">I'm writing this email to you today in response to customer complaint, Case Number [redacted].
The customer placed his order on Saturday, 3/21/15 for a total of $121.95. When a customer submits an order online, the credit card is not automatically charged. All orders are charged during business hours (M-F, 8:30am - 5:30pm ET) by our customer service staff after a verification process. Our checkout page clearly state directly below the "Confirm & Submit Order" button that "You will be charged when your order ships" (shown in the attached screenshot).
 
Three charge attempts were made on Monday, 3/23/15, of which all three attempts were declined by the card issuer. A review of our payment gateway system confirms that the funds were never taken. I've attached the proof of decline receipts to this email.
We are as clear as possible with our customers during checkout that the credit card is charged when the order ships, not when the order is submitted. We are not responsible for the customer's decision to throw away their prepaid card, prior to their order completing processing.
Please note, I've x'd out all personal information in the decline receipts for privacy reasons, as suggested in the instructions. If you require the unedited decline receipts, we will be happy to provide them upon request via email or fax.

I placed an order here on a Friday night so I knew that it would not be shipped until Monday since they say they only operate on business days. However I paid for next day shipping so it would make sense that some sort of progress would be made on the order by the end of the day Monday. I sent 2 emails (Saturday and Tuesday) by Tuesday night asking politely when this might ship and no reply to either and there was no progress on the order. I decided to cancel and finally that got a response. Lazy. I ordered from budk for cheaper and they send confirmation and shipping emails w/in the same day.

Dear[redacted],
12.8000001907349px; font-family: arial, sans-serif;">I received your letter yesterday.  I am sorry that we were not able to explain the situation to the customer's satisfaction, and they felt the need to go this route.  This purchase involved a very limited production pocketknife, which people have been waiting for the release of since last summer.  We were given a allocation of the total qty produced, and told that we could not offer it for sale until exactly noon on the 18th.
Orders were filled in the order in which they had checked out...so after the 1st third of the orders, there was simply no stock left to fill them.  Mr. [redacted] order was in the last third of  the import. Unfortunately, we had oversold the limited supply.  Fearing this might happen, we put a disclaimer on the item to let people know that it might oversell before it was unlisted, and that no guarantees were made that orders would be able to be filled.  You can read the disclaimer if you scroll down to the top of the description entry:
[redacted]
 
It reads as follows:
Due to the very limited nature of this item and its high demand, it may oversell before it is unlisted. Therefore, no guarantees will be made that your order can be filled. Strict limit of one per customer. Any duplicate orders and/or multiple quantities will be cancelled. Internet orders only. 
Every customer, including Mr.[redacted], saw this disclaimer as it was at the top of the description.
In addition to the disclaimer, we attempted to call every customer whose order could not be filled.  A call would have been made to the number provided by Mr.[redacted], I do not know if we were able to reach him or were even able to leave a message.  He mentions finding out from the email that we also sent to every customer affected.
At no point was Mr. [redacted] ever charged for this item as we do not charge our customers until their order is ready to ship. 
I am sorry that we were not able to fill the orders of Mr. [redacted] and the countless others that tried to get this knife and were not successful.  We did everything we could, under very trying circumstances, to be upfront with the customers about the situation.
If you need any further information, feel free to contact me.
Regards,
[redacted]

Review: I placed an order ( order # [redacted]) on 3/22/15 for a [redacted] paramilitary knife for $121.95. I sent them a prepay [redacted] debit card number in payment and received an order confirmation on the same day. Today, 3/23/2015, they send me an email telling me they did not receive payment....WHICH IS NOT THE CASE! NO KNIFE AND NOW NO MONEY. They sent me a confirmation saying the card had been billed and after I throw the card away they tell me it did not clear! They basically ripped me off on my order...Desired Settlement: I want the knife I was billed and payed them for! A new [redacted] Paramilitary 2 Camo grip satin finish knife. Thats it...I want what I payed for!!

Business

Response:

Dear [redacted],

Review: Went to KnifeCenter.com on line and placed order for a knife that was confirmed. Web order received [redacted] through there website. They followed up by sending a confirmation of order[redacted]. Order confirmation states "Dear[redacted], Thank you for shopping at KnifeCenter.com!. Your order should ship when all items are ready. When your order ships, etc. etc (I have printouts and documentation showing this information). Then a few hours later after my order I received an email stating "we regret to inform you that this order cannot be processed by the number of [redacted] ordered on our website exceeded the quantity we were allocated by [redacted]Problem is that I placed this order in good faith and gave a credit card for such product. The dealers of this online store did not honor the sale after confirmation of such.Desired Settlement: Would like contract of sale fulfilled as promised.

Business

Response:

Dear[redacted],I received your letter yesterday. I am sorry that we were not able to explain the situation to the customer's satisfaction, and they felt the need to go this route. This purchase involved a very limited production pocketknife, which people have been waiting for the release of since last summer. We were given a allocation of the total qty produced, and told that we could not offer it for sale until exactly noon on the 18th.Orders were filled in the order in which they had checked out...so after the 1st third of the orders, there was simply no stock left to fill them. Mr. [redacted] order was in the last third of the import. Unfortunately, we had oversold the limited supply. Fearing this might happen, we put a disclaimer on the item to let people know that it might oversell before it was unlisted, and that no guarantees were made that orders would be able to be filled. You can read the disclaimer if you scroll down to the top of the description entry:

[redacted] It reads as follows:Due to the very limited nature of this item and its high demand, it may oversell before it is unlisted. Therefore, no guarantees will be made that your order can be filled. Strict limit of one per customer. Any duplicate orders and/or multiple quantities will be cancelled. Internet orders only. Every customer, including Mr.[redacted], saw this disclaimer as it was at the top of the description.In addition to the disclaimer, we attempted to call every customer whose order could not be filled. A call would have been made to the number provided by Mr.[redacted], I do not know if we were able to reach him or were even able to leave a message. He mentions finding out from the email that we also sent to every customer affected.At no point was Mr. [redacted] ever charged for this item as we do not charge our customers until their order is ready to ship. I am sorry that we were not able to fill the orders of Mr. [redacted] and the countless others that tried to get this knife and were not successful. We did everything we could, under very trying circumstances, to be upfront with the customers about the situation.If you need any further information, feel free to contact me.Regards,[redacted]

Consumer

Response:

I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

As you can see by the attached information that the company took my credit card information as a guarantee against the purchase of their product and they still will not honor the commitment. Additionally, there was no disclaimer prior to that day. The item was not posted on there website until the moment it became available. I don't think this company presented itself in a business like fashion and it should be known to other consumers regarding future sales.

Regards,

I placed an order here on a Friday night so I knew that it would not be shipped until Monday since they say they only operate on business days. However I paid for next day shipping so it would make sense that some sort of progress would be made on the order by the end of the day Monday. I sent 2 emails (Saturday and Tuesday) by Tuesday night asking politely when this might ship and no reply to either and there was no progress on the order. I decided to cancel and finally that got a response. Lazy. I ordered from budk for cheaper and they send confirmation and shipping emails w/in the same day.