Knight-Barry Title, Inc.

Hi *** - Regarding the attached complaint, I just spoke with Mr*** and asked him to provide me the dollar amount of recompense that he's seeking (he said either $or $75)I asked him to send me an email confirming the dollar amountI'm confident that we'll be coming to a resolution
Please let me know if you need anything further to document your filesThank you. *** ***, General CounselKnight Barry Title, Inc

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
 
[redacted]

Review: Knight Barry did the sellers closing for the house I recently purchased. They prorated the sewer and water bill on their closing statement. I received the sewer and water bill (which was through the day before we closed so I should not have been responsible for any of it) and the bill was higher than their proration also including a previous charge which was not calculated correctly.

File: [redacted]Desired Settlement: Total bill was $217.99. Knight Barry did a total proration of $203.62. I am requesting a check be mailed to me for the difference.

Business

Response:

By way of introduction, I am general counsel with KnightBarry Title, Inc. (Knight Barry) and our CEO, [redacted], asked me to respondto this complaint.As you may know, Knight Barry is a real estate title insuranceand settlement company primarily operating in the State of Wisconsin (see moreinformation about our company here: https://www.knightbarry.com/).Mr. [redacted]’s complaint arises out of our services as a settlement company. On July 1, 2015 Mr. [redacted] purchased a home located at [redacted]. The seller of the home, [redacted], asPersonal Representative of the Estate of [redacted], eitherdirectly or through her real estate agent, hired Knight Barry to preparecertain seller closing documents for the sale, including the seller sideclosing statement. Knight Barry prepared the seller side closing statement inaccordance with the real estate contract by and between Mr. [redacted], asbuyer, and [redacted], as Personal Representative of the Estate of [redacted], as seller. Regarding prorations for water and sewer servicingthe property, the contract states the following “CLOSING PRORATIONS: Thefollowing items, if applicable, shall be prorated at closing, basedupon date of closing values: real estate taxes, rents, prepaidinsurance (if assumed), private and municipal charges, property owner’sassociation assessments, fuel and _________.” Thusthe contract provides that the prorations will be made based upon the numbers availableat the date of closing. At the time of the July 1st closing Knight Barrydidn’t have the 2nd quarter (April 1 - June 30, 2015) water/sewerbill for the property as the municipality hadn’t yet issued the invoice. Sowhen preparing the closing statement and calculating the water/sewer proration,Knight Barry used the best information available, being the 1stquarter (January 1 - March 31, 2015) water/sewer invoice in the amount of$194.98. Attached is a copy of the Closing Statement signed by Mr. [redacted]agreeing to the Buyer Credit of $199.54 for the 2nd quarter invoicebased upon the 1st quarter invoice (see the bottom of the ClosingStatement stating “Water/Sewer prorations based upon $194.98/90*92”). Also see Page2 of the Closing Statement under which Mr. [redacted] agreed to “… verify theexact amounts due for the payoff and prorations amounts included on thisclosing statement and, if needed, shall resolve any inaccuracies or omissionsin such payoff and proration amounts post-closing.”What this means is that Knight Barry did what the partiesasked us to do. We were asked to prepare closing statements for the seller,which we did, and we were asked to prorate the water/sewer invoice based on thebest information available at the time, which we did. If Mr. [redacted] believesthat moneys are due to him because of an inaccuracy in the proration amount,then this is something he should resolve with the seller post-closing. Please let me know if Mr. [redacted] has further questions orconcerns after receiving this response. Mr. [redacted] is welcome to contact medirectly.

Consumer

Response:

Review: Hello,I closed on a condo on February 14th, 2014. During the closing process, the title company, Knight Barry, failed to take a final water reading from the previous owner and to transfer the water accordingly to my name. I was told by the title company that, the condo association was in charge of the water, which unfortunately was incorrect.In October, I received a past due water bill from the city of, which included a balance owed by the previous owner. I contacted, Julie Johnson, at the title company and unfortunately the matter has gone unresolved. I already paid the balance to the city, but I need the title company to fix their mistake and reimburse me for the part they failed to charge to the previous owner. Julie has tried to pass the fault on to the condo property manager. My understanding is though, that regardless of the reason, it is ultimately the title company's responsibility to make sure the property is free and clear. I appreciate in advance your help with this matter.Thank you.Desired Settlement: I paid the city of Madison the complete water bill, including the part owed before the closing. I need Knight Barry Title to refund me for that part of the bill that was not due to me.

Business

Response:

Hi [redacted] - Regarding the attached complaint, I just spoke with Mr. [redacted] and asked him to provide me the dollar amount of recompense that he's seeking (he said either $74 or $75). I asked him to send me an email confirming the dollar amount. I'm confident that we'll be coming to a resolution. Please let me know if you need anything further to document your files. Thank you.

Very unhappy with my dealings with Knight-Barry Title company. I was told I could not receive my cash from the sale of my house immediately after the transaction because the buyers used a cashier's check. I was not told this until after the transaction went through.
Then I had to wait 5 (FIVE) days before I got the money from the sale of my house. This was 5 (FIVE) days I could have been collecting interest on MY money.
I had to contact the company repeatedly and badger them to get my wire transfer to go through. I was told it was "bad luck" that I didn't get my money more quickly. No, it was incompetence.
I will not ever have dealings with this company again and have made a complaint to the real estate company that I dealt with that I was very unhappy with this title company.
Buyer beware, this title company is run by people who seem to be incompetent at their job. Very frustrating.