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Knight Hawk Home Improvement Co

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Knight Hawk Home Improvement Co Reviews (2)

This is not our customerWe do not install guttersWe do not serve [redacted] We serve the Denver Metro areaThis customer has the wrong company!

On September 8th [redacted] with AGarage Doors was called out to fix [redacted] garage door [redacted] did the diagnosis and a free written estimate as we always do [redacted] noticed that the opener was improperly installed, but first and foremost the garage door spring was broken [redacted] did mention to [redacted] that her son was the one who installed her opener on her garage door [redacted] quoted the price for the work to be done to replace the springs, in order to get the door to work properlyIt is hard to tell if anything is wrong with the opener until we get the door operational [redacted] then agreed to the price to replace the springs, center bearing, and reset the torsion systemAfter [redacted] completed the work he had asked [redacted] to use the opener, only to find out that the screw drive opener was stripped and was most likely due to overuse of the door while the spring was broken [redacted] then quoted $to fix the opener [redacted] then replied, “I will not pay you anything at all until the opener is fixed for free” per *** [redacted] then went outside to call the owner [redacted] for a solution [redacted] was told that if [redacted] does not pay, to retrieve our parts backThat was when [redacted] ’s son involved himself and told her to pay ***The owner did talk to [redacted] and she did tell him she was scared of *** [redacted] was then informed by [redacted] that it is illegal to agree to the work and then not pay for the service that was provided [redacted] did tell [redacted] that the spring quote [redacted] had given her was within range of what it would normally cost to replace themAt this point [redacted] then signed and paid for her invoiceWe believe that [redacted] has an overactive imagination and regardless of this we went ahead and completed the work anywaysAfter completion she signed and paid for the invoice without any coercionThe owner offered to send out another technician to evaluate her opener and give her a second opinionA different technician did go out and give her an estimate on what it would cost to fix her openerShe then approved the estimate to get the work doneOn that following Monday afternoon a technician was scheduled to go out to her property to get this issue resolved once and for allBefore arrival, [redacted] called the office and stated that she did not want any work done until the owner had called herThe owner did call and left a message for [redacted] to call him backShe never responded back On September 28th, [redacted] called [redacted] to follow up on the repair that was needed on her opener [redacted] then told [redacted] that she got it repaired by someone else and hung up on himUnfortunately, after many attempts to make this right with [redacted] she refused anymore service from AGarage Doors What actually transpired at [redacted] property is here sayThe facts are, she called us out to fix her doorWe got her door to work properly at a fair priceAfter fixing her door we discovered her opener was brokenWe even offered to repair it at a fair price [redacted] refused to pay for service she approved before any work was doneAt which point technician started to disassemble the work he had completedIt was then [redacted] changed her mind and decided to payWe have tried to make things right with her about the opener to no availIn closing, it is our belief that [redacted] was trying to get one over on us by trying to get us to repair her opener for freeShe was properly informed of pricing before any work was started and of possible opener issuesAGarage Doors does not proceed with any work unless the customer approves of the estimateTherefore, our price for this repair was well within reason [redacted] only wants to be compensated for something we did not touch or repairWe considered every solution to handle this situation with [redacted] and apparently could not be anymore of service to her because she got it repaired by someone else

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