With all due respect, please see the attached photos of the area in question as it looked the day we did our inspection, two and a half months ago No sign of water damage was visibleNothing to even make an inspector question what might be going on behind the sheet rockAs I previously stated, the curtains were likely covering the area that you were later able to see with the removal of the curtainsFurthermore, the process of removing curtains, curtain rods, and brackets may have damaged the surface exposing concealed damagedA home inspector cannot possibly be expected to have been able to see this concealed damage, which is precisely one of the reasons the Standards of Practice exist: To protect you, the client, from an inspector that doesn't want to do a good, honest inspection, and To protect the good, honest home inspectors from being accused of missing things that were concealed at time of inspection, but can be seen at a subsequent time
Dear [redacted] ,I understand that you do not want to deal with making repairs to your homeThis water damage to the rear wall of your master bedroom may have been known by the seller of the property from which you purchased the homeIf they knew about it they were required to disclose this to you, but may have taken steps to conceal the damagePeople sometimes do this because they are not honest peopleBut most repaired/patched areas on the walls of homes like yours are repairs to accidental damage to walls (like the damage on your dining room wall that had not yet been repaired/patched at time of inspection Certain areas are more prone to show signs of patching and repairs, like the areas around the top of windowsThese areas typically sustain damage from window treatments, curtain rod brackets etc When these areas are seen they are believed to be cosmetic in nature unless there are water stains or some reason to suspect that they are in fact something other than cosmeticJust because an area is “poorly puttied” does not warrant an assumption of hidden water damageOnce the seller or you breaks a piece of the sheet rock mud off while removing or installing curtain rod brackets etc and evidence of damage is seen, you are dealing with facts that your home inspectors did not have According to the S.C./Ashi Standards of Practice that govern our inspections, we are required to “inspect readily accessible, visibly observable installed system and components” (Article 2.2.A)However we are “not required to identify and report concealed conditions, latent defects, consequential damages” (Article 13.1.B.2.a)Further I believe even the rough nature of the patch work was hidden from your inspectors at time of inspection by curtains that were hanging in the master bedroom Along with a few other furnishings that were still in the home at the time of the inspection the rear master bedroom windows had both a set of sheers and a heavy set of draperies installedThis would have to a very large degree concealed the top corners and sides of the window areasI find it surprising that due to your perception of a missed item which was concealed (“the damage is underneath the drywall”-your words) that you are concluding that we did not do a thorough inspection for you We are not required to climb your roof, but we did so in an attempt to thoroughly inspect your roofWe are only required to test a “representive number” of outlets, windows etcBut we tested every window (that we could reach) and every outlet, in an attempt to do a thorough inspection for youWe do these things because our reputation has become that of an inspection company that goes above and beyond when possible to let you know everything about your home that I would want to know if I were investing in itIn fact in your complaint you mention that the sellers had to fix the windows that is because we checked the windows and found the problems with them along with many other issues we found and reported to you in your page inspection report We don’t claim to be perfect, but we do claim to be honest, thorough and fairIf there had been visible evidence of water damage at the time of inspection I believe one or all five of us (inspectors, a realtor, buyers) that were combing through that house for three and a half hours would have seen it and we certainly would have reported it to you That being said we pride ourselves in going above and beyond what is required of us and want to help you if we canI do not intend to refund your inspection fee and help you with your damages If you feel that other than the item in question there are other ways that we were not thorough in our work then I will offer to refund you $for your inspection fees in exchange for you signing a release formOtherwise if you feel that we did a thorough job for you with exception to the item in question I will offer to help you with $toward your repairs, after receiving copies of your receipts/estimatesWe were honored to inspect for you, and look forward to your response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Here is my response back to Knights Property Services: To whom it may concern,I am not a lawyer and more relevantly I am not a home inspector, rather I am a young woman and a first time homeowner. The morality of human nature is not in question. Maybe the seller attempted to conceal or neglected to mention the damage and maybe the realtor shuffled us through these areas. However, your company was paid to do a job. This job as I perceive it to be is to find areas of concern to protect the buyers interest. It is not the fact that I need to deal with this damage it is the fact that is what your organizations responsibility to find and bring this damage to my attention prior to closing. I may have misspoke and misrepresented the damage previously by stating it was underneath the drywall. It was apparent in the dry wall (to the eye) that damage existedI am asking you to recognize the mistake and make an attempt to reconcile the issue. By citing the SC ASHI; standards of practice make me question your commitment in your words to "go above and beyond and to want to help". These standards are minimal expectations of an inspector going above and beyond - in my view would have been recognizing these issues. Going beyond would be recognizing the error and helping the buyer fix the issues and not letting it get to the point where the Revdex.com needs to get involvedDue to the company not returning phone calls by the buyers about the issue. I would like you to pay the full price of $to repair these issues in which my invoice states is the cost of the damage done (as well as the fact it states that more damage is still needing to be fixed; which is additional to the $already paid out of pocket), with your recognition of the lapse in responsibility in doing the job which was paid for. I would appreciate the refund of the inspection (minus the RADON fee $95.00) in the recognition of your claim of being honest, thorough and fair. Other issues although not as major as evident water damage seen by the eye - would be the fact that there is a piece of the bath tub in the upstairs bathroom that is not connecting to the bottom of the tub. This leads me to believe that water can eventually become damaging to the bathroom floor. As well as the water does not run through the refrigerator. Upon us inspecting this issue, when we followed the water line backwards it was spitting out greenish water. Which leads me to believe this was never even looked at by your company. Yet another reason you did not go "above and beyond", but yet left me as a trusted customer disappointedThank you for your attention to this issue I look forward to moving on and resolving the issue at hand
Regards,
*** ***
With all due respect, please see the attached photos of the area in question as it looked the day we did our inspection, two and a half months ago. No sign of water damage was visible. Nothing to even make an inspector question what might be going on behind the sheet rock. As I previously stated, the curtains were likely covering the area that you were later able to see with the removal of the curtains. Furthermore, the process of removing curtains, curtain rods, and brackets may have damaged the surface exposing concealed damaged. A home inspector cannot possibly be expected to have been able to see this concealed damage, which is precisely one of the reasons the Standards of Practice exist: 1. To protect you, the client, from an inspector that doesn't want to do a good, honest inspection, and 2. To protect the good, honest home inspectors from being accused of missing things that were concealed at time of inspection, but can be seen at a subsequent time.
Dear [redacted],I understand that you do not want to deal with making repairs to your home. This water damage to the rear wall of your master bedroom may have been known by the seller of the property from which you purchased the home. If they knew about it they were required to disclose this to you,...
but may have taken steps to conceal the damage. People sometimes do this because they are not honest people. But most repaired/patched areas on the walls of homes like yours are repairs to accidental damage to walls (like the damage on your dining room wall that had not yet been repaired/patched at time of inspection. Certain areas are more prone to show signs of patching and repairs, like the areas around the top of windows. These areas typically sustain damage from window treatments, curtain rod brackets etc. When these areas are seen they are believed to be cosmetic in nature unless there are water stains or some reason to suspect that they are in fact something other than cosmetic. Just because an area is “poorly puttied” does not warrant an assumption of hidden water damage. Once the seller or you breaks a piece of the sheet rock mud off while removing or installing curtain rod brackets etc and evidence of damage is seen, you are dealing with facts that your home inspectors did not have. According to the S.C./Ashi Standards of Practice that govern our inspections, we are required to “inspect readily accessible, visibly observable installed system and components” (Article 2.2.A). However we are “not required to identify and report concealed conditions, latent defects, consequential damages” (Article 13.1.B.2.a). Further I believe even the rough nature of the patch work was hidden from your inspectors at time of inspection by curtains that were hanging in the master bedroom. Along with a few other furnishings that were still in the home at the time of the inspection the rear master bedroom windows had both a set of sheers and a heavy set of draperies installed. This would have to a very large degree concealed the top corners and sides of the window areas. I find it surprising that due to your perception of a missed item which was concealed (“the damage is underneath the drywall”-your words) that you are concluding that we did not do a thorough inspection for you. We are not required to climb your roof, but we did so in an attempt to thoroughly inspect your roof. We are only required to test a “representive number” of outlets, windows etc. But we tested every window (that we could reach) and every outlet, in an attempt to do a thorough inspection for you. We do these things because our reputation has become that of an inspection company that goes above and beyond when possible to let you know everything about your home that I would want to know if I were investing in it. In fact in your complaint you mention that the sellers had to fix the windows…that is because we checked the windows and found the problems with them along with many other issues we found and reported to you in your 38 page inspection report. We don’t claim to be perfect, but we do claim to be honest, thorough and fair. If there had been visible evidence of water damage at the time of inspection I believe one or all five of us (2 inspectors, a realtor, 2 buyers) that were combing through that house for three and a half hours would have seen it and we certainly would have reported it to you. That being said we pride ourselves in going above and beyond what is required of us and want to help you if we can. I do not intend to refund your inspection fee and help you with your damages. If you feel that other than the item in question there are other ways that we were not thorough in our work then I will offer to refund you $395 for your inspection fees in exchange for you signing a release form. Otherwise if you feel that we did a thorough job for you with exception to the item in question I will offer to help you with $500 toward your repairs, after receiving copies of your receipts/estimates. We were honored to inspect for you, and look forward to your response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
With all due respect, I don't appreciate you taking pictures off of [redacted] and/or [redacted] and using them and bluntly lying to your customer who you "respect". I was at the house with you and your partner the day of inspection. And there was no furniture in the master bedroom. As you can see in the pictures I provided is the same picture you attached, just not cropped stolen off of [redacted].com. I reattached the picture you stole and drew a rectangle around so you can see how EXACTLY the same the pictures are; which were taken at very different times. Considering the house went on the market in May 2016, when the picture was actually taken, not two and a half months ago on your "inspection". I have also attached a picture from YOUR inspection report of the window in the master bedroom, with no curtain or anything around the frame what so ever. This seems a bit contradicting in what your business stands for, on top of not being trustworthy you are now lying and falsifying pictures. As as I stated before, I am still looking for the same reimbursement, I have no trust in you or your company and other customers should be aware of the way you "inspect" their homes.
Regards,
[redacted]
With all due respect, please see the attached photos of the area in question as it looked the day we did our inspection, two and a half months ago No sign of water damage was visibleNothing to even make an inspector question what might be going on behind the sheet rockAs I previously stated, the curtains were likely covering the area that you were later able to see with the removal of the curtainsFurthermore, the process of removing curtains, curtain rods, and brackets may have damaged the surface exposing concealed damagedA home inspector cannot possibly be expected to have been able to see this concealed damage, which is precisely one of the reasons the Standards of Practice exist: To protect you, the client, from an inspector that doesn't want to do a good, honest inspection, and To protect the good, honest home inspectors from being accused of missing things that were concealed at time of inspection, but can be seen at a subsequent time
Dear [redacted] ,I understand that you do not want to deal with making repairs to your homeThis water damage to the rear wall of your master bedroom may have been known by the seller of the property from which you purchased the homeIf they knew about it they were required to disclose this to you, but may have taken steps to conceal the damagePeople sometimes do this because they are not honest peopleBut most repaired/patched areas on the walls of homes like yours are repairs to accidental damage to walls (like the damage on your dining room wall that had not yet been repaired/patched at time of inspection Certain areas are more prone to show signs of patching and repairs, like the areas around the top of windowsThese areas typically sustain damage from window treatments, curtain rod brackets etc When these areas are seen they are believed to be cosmetic in nature unless there are water stains or some reason to suspect that they are in fact something other than cosmeticJust because an area is “poorly puttied” does not warrant an assumption of hidden water damageOnce the seller or you breaks a piece of the sheet rock mud off while removing or installing curtain rod brackets etc and evidence of damage is seen, you are dealing with facts that your home inspectors did not have According to the S.C./Ashi Standards of Practice that govern our inspections, we are required to “inspect readily accessible, visibly observable installed system and components” (Article 2.2.A)However we are “not required to identify and report concealed conditions, latent defects, consequential damages” (Article 13.1.B.2.a)Further I believe even the rough nature of the patch work was hidden from your inspectors at time of inspection by curtains that were hanging in the master bedroom Along with a few other furnishings that were still in the home at the time of the inspection the rear master bedroom windows had both a set of sheers and a heavy set of draperies installedThis would have to a very large degree concealed the top corners and sides of the window areasI find it surprising that due to your perception of a missed item which was concealed (“the damage is underneath the drywall”-your words) that you are concluding that we did not do a thorough inspection for you We are not required to climb your roof, but we did so in an attempt to thoroughly inspect your roofWe are only required to test a “representive number” of outlets, windows etcBut we tested every window (that we could reach) and every outlet, in an attempt to do a thorough inspection for youWe do these things because our reputation has become that of an inspection company that goes above and beyond when possible to let you know everything about your home that I would want to know if I were investing in itIn fact in your complaint you mention that the sellers had to fix the windows that is because we checked the windows and found the problems with them along with many other issues we found and reported to you in your page inspection report We don’t claim to be perfect, but we do claim to be honest, thorough and fairIf there had been visible evidence of water damage at the time of inspection I believe one or all five of us (inspectors, a realtor, buyers) that were combing through that house for three and a half hours would have seen it and we certainly would have reported it to you That being said we pride ourselves in going above and beyond what is required of us and want to help you if we canI do not intend to refund your inspection fee and help you with your damages If you feel that other than the item in question there are other ways that we were not thorough in our work then I will offer to refund you $for your inspection fees in exchange for you signing a release formOtherwise if you feel that we did a thorough job for you with exception to the item in question I will offer to help you with $toward your repairs, after receiving copies of your receipts/estimatesWe were honored to inspect for you, and look forward to your response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. Here is my response back to Knights Property Services: To whom it may concern,I am not a lawyer and more relevantly I am not a home inspector, rather I am a young woman and a first time homeowner. The morality of human nature is not in question. Maybe the seller attempted to conceal or neglected to mention the damage and maybe the realtor shuffled us through these areas. However, your company was paid to do a job. This job as I perceive it to be is to find areas of concern to protect the buyers interest. It is not the fact that I need to deal with this damage it is the fact that is what your organizations responsibility to find and bring this damage to my attention prior to closing. I may have misspoke and misrepresented the damage previously by stating it was underneath the drywall. It was apparent in the dry wall (to the eye) that damage existedI am asking you to recognize the mistake and make an attempt to reconcile the issue. By citing the SC ASHI; standards of practice make me question your commitment in your words to "go above and beyond and to want to help". These standards are minimal expectations of an inspector going above and beyond - in my view would have been recognizing these issues. Going beyond would be recognizing the error and helping the buyer fix the issues and not letting it get to the point where the Revdex.com needs to get involvedDue to the company not returning phone calls by the buyers about the issue. I would like you to pay the full price of $to repair these issues in which my invoice states is the cost of the damage done (as well as the fact it states that more damage is still needing to be fixed; which is additional to the $already paid out of pocket), with your recognition of the lapse in responsibility in doing the job which was paid for. I would appreciate the refund of the inspection (minus the RADON fee $95.00) in the recognition of your claim of being honest, thorough and fair. Other issues although not as major as evident water damage seen by the eye - would be the fact that there is a piece of the bath tub in the upstairs bathroom that is not connecting to the bottom of the tub. This leads me to believe that water can eventually become damaging to the bathroom floor. As well as the water does not run through the refrigerator. Upon us inspecting this issue, when we followed the water line backwards it was spitting out greenish water. Which leads me to believe this was never even looked at by your company. Yet another reason you did not go "above and beyond", but yet left me as a trusted customer disappointedThank you for your attention to this issue I look forward to moving on and resolving the issue at hand
Regards,
*** ***
With all due respect, please see the attached photos of the area in question as it looked the day we did our inspection, two and a half months ago. No sign of water damage was visible. Nothing to even make an inspector question what might be going on behind the sheet rock. As I previously stated, the curtains were likely covering the area that you were later able to see with the removal of the curtains. Furthermore, the process of removing curtains, curtain rods, and brackets may have damaged the surface exposing concealed damaged. A home inspector cannot possibly be expected to have been able to see this concealed damage, which is precisely one of the reasons the Standards of Practice exist: 1. To protect you, the client, from an inspector that doesn't want to do a good, honest inspection, and 2. To protect the good, honest home inspectors from being accused of missing things that were concealed at time of inspection, but can be seen at a subsequent time.
Dear [redacted],I understand that you do not want to deal with making repairs to your home. This water damage to the rear wall of your master bedroom may have been known by the seller of the property from which you purchased the home. If they knew about it they were required to disclose this to you,...
but may have taken steps to conceal the damage. People sometimes do this because they are not honest people. But most repaired/patched areas on the walls of homes like yours are repairs to accidental damage to walls (like the damage on your dining room wall that had not yet been repaired/patched at time of inspection. Certain areas are more prone to show signs of patching and repairs, like the areas around the top of windows. These areas typically sustain damage from window treatments, curtain rod brackets etc. When these areas are seen they are believed to be cosmetic in nature unless there are water stains or some reason to suspect that they are in fact something other than cosmetic. Just because an area is “poorly puttied” does not warrant an assumption of hidden water damage. Once the seller or you breaks a piece of the sheet rock mud off while removing or installing curtain rod brackets etc and evidence of damage is seen, you are dealing with facts that your home inspectors did not have. According to the S.C./Ashi Standards of Practice that govern our inspections, we are required to “inspect readily accessible, visibly observable installed system and components” (Article 2.2.A). However we are “not required to identify and report concealed conditions, latent defects, consequential damages” (Article 13.1.B.2.a). Further I believe even the rough nature of the patch work was hidden from your inspectors at time of inspection by curtains that were hanging in the master bedroom. Along with a few other furnishings that were still in the home at the time of the inspection the rear master bedroom windows had both a set of sheers and a heavy set of draperies installed. This would have to a very large degree concealed the top corners and sides of the window areas. I find it surprising that due to your perception of a missed item which was concealed (“the damage is underneath the drywall”-your words) that you are concluding that we did not do a thorough inspection for you. We are not required to climb your roof, but we did so in an attempt to thoroughly inspect your roof. We are only required to test a “representive number” of outlets, windows etc. But we tested every window (that we could reach) and every outlet, in an attempt to do a thorough inspection for you. We do these things because our reputation has become that of an inspection company that goes above and beyond when possible to let you know everything about your home that I would want to know if I were investing in it. In fact in your complaint you mention that the sellers had to fix the windows…that is because we checked the windows and found the problems with them along with many other issues we found and reported to you in your 38 page inspection report. We don’t claim to be perfect, but we do claim to be honest, thorough and fair. If there had been visible evidence of water damage at the time of inspection I believe one or all five of us (2 inspectors, a realtor, 2 buyers) that were combing through that house for three and a half hours would have seen it and we certainly would have reported it to you. That being said we pride ourselves in going above and beyond what is required of us and want to help you if we can. I do not intend to refund your inspection fee and help you with your damages. If you feel that other than the item in question there are other ways that we were not thorough in our work then I will offer to refund you $395 for your inspection fees in exchange for you signing a release form. Otherwise if you feel that we did a thorough job for you with exception to the item in question I will offer to help you with $500 toward your repairs, after receiving copies of your receipts/estimates. We were honored to inspect for you, and look forward to your response.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
With all due respect, I don't appreciate you taking pictures off of [redacted] and/or [redacted] and using them and bluntly lying to your customer who you "respect". I was at the house with you and your partner the day of inspection. And there was no furniture in the master bedroom. As you can see in the pictures I provided is the same picture you attached, just not cropped stolen off of [redacted].com. I reattached the picture you stole and drew a rectangle around so you can see how EXACTLY the same the pictures are; which were taken at very different times. Considering the house went on the market in May 2016, when the picture was actually taken, not two and a half months ago on your "inspection". I have also attached a picture from YOUR inspection report of the window in the master bedroom, with no curtain or anything around the frame what so ever. This seems a bit contradicting in what your business stands for, on top of not being trustworthy you are now lying and falsifying pictures. As as I stated before, I am still looking for the same reimbursement, I have no trust in you or your company and other customers should be aware of the way you "inspect" their homes.
Regards,
[redacted]