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Knights Inn & Suites

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Knights Inn & Suites Reviews (8)

• Jul 06, 2023

Emporia, Kansas 3183 W Highway 50
This Hotel needs to be shut down! The hotel has a flood upstairs (broken pipes) If you look up at the ceilings in the downstairs rooms you can see all the rust stains also some of the rooms are so moist because its still damp in the walls and ceiling. If you dont mind mold in your lungs then HEY this is the place for you.
When taking a shower we noticed water was not going down the drain so we put a light on the drain and it was backed up with brown slush.
The bathroom walls had green boogers on them. Bottom line totally gross!

The continental breakfast. Another joke! Coffee in thermos was cold, obviously from the day before.
Clean towels are stained.
I'm sorry but this hotel needs a visit by the health department before being allowed to have guest.
I gave this hotel one star because you have to click at least one in able to submit.

I was informed by the staff member who cancelled the rooms that [redacted] himself had called to cancel one of the roomsWhen this employee cancelled the one room he somehow glitched our system and cancelled all of the rooms in the blockWe have been actively working hard to open up the rooms since the incident so that they would have all the rooms they required[redacted] did not speak with me in regards to changing the number of nights of the stayThe contract I drew up allowed for cancelling their rooms without penalty as long as they cancelled on or before January 01, As for the number of nights the contract and rate provided was on the grounds that they stay the full nightsSince they broke their contract in regards to this the Owner upped the rateWe have made available the total amount of rooms they require therefore we have fulfilled that part of our contract.We will honor the number of rooms they need for their stay at the rate the Owner upped it toHowever, [redacted] was very persistent with arguing and calling our front desk staff who do not handle group reservations of this capacity, tying up our phone lines just to complain about this incidentWe have been courteous and professional in regards to their group reservation, despite his unprofessional behavior and constant threatsIn the future we will not make a contract with them unless its air tight to the point where they can't make any kind of changes including cancelling

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [This is incorrectThe business did not tell me to wait a full billing cycleThey advised me it would take "a few days"Not only that, but after I was "refunded" the amount,they charged an additional $to my card which I will gladly attach statements in regards to.] Regards, [redacted]

Per the Manager of the Inn, (***) the customer was charged $on credit credit on the 14th at 7:the next day 15th at 10:to credit card was credited the full amount of $ The customer checked out on the 19th We have explained to the customer that a credit transaction
is different from a cash transaction It will take at least a full billing cycle from the bank that issued the credit card Customer will need to wait the full billing cycle of the credit card to receive the refund

Here attached is the signed contract that I had drawn up for the group. Again the employee who swears he called in and cancelled the room is unfortunately we are unable to prove since it was quite a few months back. However, we did acquire the full 55 rooms and even told [redacted] that we would have them for them and did 2 weeks ago. Tron [redacted] the gentlemen who took over this group block stated to me and others of our management team that he told [redacted] there were rooms ready for his team to call in and take over. Tron also stated that he was waiting on an updated list of names for their block to cross check but didn't receive one till January 19th 2017. We then started receiving cancellations for this group that same day after Tron was told to email [redacted] letting him know that we would not allow them to cancel their rooms free of charge since we did have their rooms ready for them. Again we are sorry for everything that had happened with this group, and see now that Tron was not the right man to handle this group block. We no longer have him dealing with our group reservations and even allowed whomever from the block to cancel at no penalty. However, we do want to point out that making threats to a business on numerous occasions especially to staff members of another hotel is highly inappropriate and unprofessional as well as unappreciated. We hope that in the future everything will be dealt with more professionally from both sides.

I am rejecting this response because:
The business is falsifying major facts to make themselves look like the innocent party.Few concerns-You accused "me, [redacted]" of causing the chaos.  Please let me know the employee's name, and I believe that we need him/herto write down a notarized statement... otherwise, again, you owe me an apology.Please elaborate on threats, this is the 1st time I hear about this,
I would like to defend more defamation coming from Knights Inn,the well established 5 star hotel, with outstanding managers and their people skills.Clear facts -After asking the hotel to fix the problem in our block, the only information we received was when I was contacted week before our arrival that I need to confirm the existing room list, no new rooms were offered.We have fought this battle since November of 2016.  These imaginary 55 rooms looked good on paper, but we were never offered the full block.We reached up to 29 rooms, and that was the final number.  Once other hotels released rooms, families grabbed...but either way, we had no contract with America's Best as of 12/12/16:Let me paste the email from Jensa from Dec 12th, 2016, where she directly tells our club that they voided our contract:From: "Knight's Inn and Suites" <[email protected]>
Date: Mon, 12 Dec 2016 11:14:02 -0600
Message-ID: <CA+dhz1YySWEYuydpd6V9_nZbcFPPHCmfbQBHxR5xKKkTZcGAww@mail.gmail.com>
Subject: Re: MIDs2017 Grand Forks - Americas Best [redacted] Ice Skating Group
block issues
To: [redacted] <r[redacted][email protected]>
Content-Type: multipart/mixed; boundary=001a1140603201ed350543793ba8
Content-Length: 944235
--001a1140603201ed350543793ba8
Content-Type: multipart/related; boundary=001a1140603201ed340543793ba7
--001a1140603201ed340543793ba7
Content-Type: multipart/alternative; boundary=001a1140603201ed310543793ba6
--001a1140603201ed310543793ba6
Content-Type: text/plain; charset=UTF-8
Content-Transfer-Encoding: quoted-printable
You didn't include the top page which directly states the dates of the
block. You changed the number of days of the stay and the owner reserves
the right to change what he sees fit since you initially broke the
contract. I'm sorry I'm only informing you of what we have to back up on
our end of this deal. I really do hope Tron is able to help you figure all
this out.
On Fri, Dec 9, 2016 at 7:16 AM, [redacted] <r[redacted][email protected]> wrote:
> Good morning Jensa,
>
> I disagree, the contract states that I have a "group block for 4 nights
> for 55 rooms each night".
> Nothing in the contract states that " I need to fulfill mandatory multipl=
e
> night stay",
> nor does it ask for "minimum retention of the rooms in the contract".At this time, I have no idea why they are still bringing up the group block, we had no contract with America's Best as of 12/12/16.They should be happy that we had parents give them business this past weekend.  They all had the right to cancel.where is America's Best going with this?America's Best business practices need to be re-evaluated.  Good luck to your business.More you point finger my way, the longer we will fight this battle.  [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[This is incorrect. The business did not tell me to wait a full billing cycle. They advised me it would take "a few days". Not only that, but after I was "refunded" the amount,they charged an additional $309 to my card which I will gladly attach statements in regards to.]
Regards,
[redacted]

I was informed by the staff member who cancelled the rooms that [redacted] himself had called to cancel one of the rooms. When this employee cancelled the one room he somehow glitched our system and cancelled all of the rooms in the block. We have been actively working hard to open up the rooms since...

the incident so that they would have all the rooms they required.[redacted] did not speak with me in regards to changing the number of nights of the stay. The contract I drew up allowed for cancelling their rooms without penalty as long as they cancelled on or before January 01, 2017. As for the number of nights the contract and rate provided was on the grounds that they stay the full 4 nights. Since they broke their contract in regards to this the Owner upped the rate. We have made available the total amount of rooms they require therefore we have fulfilled that part of our contract.We will honor the number of rooms they need for their stay at the rate the Owner upped it to. However, [redacted] was very persistent with arguing and calling our front desk staff who do not handle group reservations of this capacity, tying up our phone lines just to complain about this incident. We have been courteous and professional in regards to their group reservation, despite his unprofessional behavior and constant threats. In the future we will not make a contract with them unless its air tight to the point where they can't make any kind of changes including cancelling.

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Address: 812 Wible Rd, Bakersfield, California, United States, 93304-4124

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