Knights-Inn

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 Complaint: [redacted]
I am rejecting this response because:
Dear [redacted]!
In response to statement #3:
Raj S[redacted] has been provided a copy of [redacted]’s response to my
email dated 31st of May which is still more than seven days required
to cancel reservation.  The response
contains my question of why the hotel could not cancel my reservation.  The statement that the phone call was made is
in the [redacted] response.  And this is a
response, so I obviously had attempted to cancel the reservation before the
required seven days period.
In response to statement #5:
I agree it is too difficult to believe that [redacted] did not
do its job.  But the fact is: I was
charged by Raj S[redacted].  He saw the [redacted]’s
response to my email and I did everything possible to do and I did it within
the required timeframe.
Below you can see the copy of [redacted]'s response dated 31st of May: [redacted] Add to contacts 5/31/14 [redacted] “Thank you!  We’ve received your message.  We will respond within 24 - 72 hours.  Your patience is greatly appreciated.”
----- [redacted] Wrote -----
Member Number*: [redacted]

E-mail Address*:
[redacted]
First Name*:
[redacted]
Last Name*:
[redacted]
Address Line 1*: [redacted]
Address Line 2:
Address Line 3:
City*:
[redacted]

State / Province*
California

Zip / Postal Code*:
[redacted]
Country*: UNITED STATES
Phone*:
###-###-####
Arrival Date*:


June

 

07

 

2014


Departure Date*:


June

 

08

 

2014


Hotel Brand*: Knights Inn

Hotel Address*: [redacted]

Hotel City*:
[redacted]


Hotel State*
Pennsylvania

Hotel Country*: UNITED STATES

Subject:

Questions Regarding a Specific Hotel



Comments*:

A reservation # [redacted]. I called the hotel but they cannot cancel
it. Why? Could you please cancel it for me? I do not want them to
hold this room since my plans have changed and I do not need this
reservation.

Regards,

[redacted]
Regards,
[redacted]

07/27/2014
Dear Ortiz,
We are in receipt of your letter dated 07/11/14 and would like to provide you following facts about the case.
1. Guest reserve the room through online under SSP rate plan for 1 night
2. When guest reserve the room under SSP rate plan, he can't...

cancel the reservation within 7 days of the arrival date.3. In the referred case, guest called before 7 days of the arrival date for which we don't have any records. If would have called before seven days, there would not have any problem to cancel the reservation
4. If my memory is correct, guest called to me after his credit card being charged and he called me to refund the money. I explained to him the reasons for not issuing any refund. He was not aware about the rate plan condition and now after getting an explanation from me, he is using the same context that he called hotel before seven days.
5. As per his statement that when he called [redacted] website than how come they didn't cancel the reservation. There is too difficult to believe that if somebody would have called [redacted] and they don't do their job.
6. What does it mean that in his case, [redacted] customer care as well as Knights inn front desk both refused to cancel the reservation7. Since guest neither cancelled the reservation nor he arrived on the date of reservation, we will have to charge as no show.
We try our level best to explain to the guest but he threatened to us that if we won't refund the money he will publish bad review about our property ([redacted]) and complaint to Revdex.com. He fulfilled his promise. As far as we are concern unfortunately, he is not eligible to get the refund based on the circumstance of the caseIf you have still questions or concerns, please do not hesitate to call meRegards,Raj SGeneral Manager

Review: Dear Sir or Madam!

I made a reservation online using [redacted] rewards website for Kningts Inn in [redacted], PA [redacted]. Unfortunately my plans have changed and I called the hotel to cancel the reservation more than a week before the date of reservation (later Mr S[redacted] informed me that 7 days were required to cancel the reservation). The owner Raj S[redacted] found my reservation on file but said he could not cancel it. I went back to the [redacted] website and ask them to cancel the reservation. They responded that they could not do it but provided me with the phone number to call and cancel the reservation. I called the number but they could not cancel it.

Raj S[redacted] charged me for the stay that did not happen.

I called [redacted] rewards and asked them for the refund, but unfortunately they referred me back to Raj. He refused to refund my money.Desired Settlement: I want Raj S[redacted] to return my money!

Business

Response:

07/27/2014Dear Ortiz, We are in receipt of your letter dated 07/11/14 and would like to provide you following facts about the case.1. Guest reserve the room through online under SSP rate plan for 1 night2. When guest reserve the room under SSP rate plan, he can't cancel the reservation within 7 days of the arrival date.3. In the referred case, guest called before 7 days of the arrival date for which we don't have any records. If would have called before seven days, there would not have any problem to cancel the reservation4. If my memory is correct, guest called to me after his credit card being charged and he called me to refund the money. I explained to him the reasons for not issuing any refund. He was not aware about the rate plan condition and now after getting an explanation from me, he is using the same context that he called hotel before seven days.5. As per his statement that when he called [redacted] website than how come they didn't cancel the reservation. There is too difficult to believe that if somebody would have called [redacted] and they don't do their job.6. What does it mean that in his case, [redacted] customer care as well as Knights inn front desk both refused to cancel the reservation7. Since guest neither cancelled the reservation nor he arrived on the date of reservation, we will have to charge as no show.We try our level best to explain to the guest but he threatened to us that if we won't refund the money he will publish bad review about our property ([redacted]) and complaint to Revdex.com. He fulfilled his promise. As far as we are concern unfortunately, he is not eligible to get the refund based on the circumstance of the caseIf you have still questions or concerns, please do not hesitate to call meRegards,Raj SGeneral Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Dear [redacted]!

In response to statement #3:

Raj S[redacted] has been provided a copy of [redacted]’s response to my

email dated 31st of May which is still more than seven days required

to cancel reservation. The response

contains my question of why the hotel could not cancel my reservation. The statement that the phone call was made is

in the [redacted] response. And this is a

response, so I obviously had attempted to cancel the reservation before the

required seven days period.

In response to statement #5:

I agree it is too difficult to believe that [redacted] did not

do its job. But the fact is: I was

charged by Raj S[redacted]. He saw the [redacted]’s

response to my email and I did everything possible to do and I did it within

the required timeframe.

Below you can see the copy of [redacted]'s response dated 31st of May: