Sign in

Knights Upholstery & Services

Sharing is caring! Have something to share about Knights Upholstery & Services? Use RevDex to write a review
Reviews Car Hand Controls Knights Upholstery & Services

Knights Upholstery & Services Reviews (4)

Thank you for your email, I will be investigating this matter and reaching out to this client shortlyThank you, [redacted] District Manager

Thank you for your message.We would be very happy to handle any warranty work that may be needed to the truck for this client. We were unaware that there was any additional problems, and he does NOT have deal with only one person. Our GM is [redacted], and he can ask for him, or anybody...

else that greets him at check in, and we would gladly go for a ride in the truck and see what is going on. The last time that this vehicle was brought to us we were unable to duplicate any shifting concerns that the client had communicated to us, and we had numerous people drive the truck over a 3 day period, under many different conditions, but were unsuccessful in getting the truck to exhibit any symptoms. We did confirm that there was play in the tail shaft bearing of the transmission that was rebuilt, and that was caused by a part that was unrelated to the repairs that we had previously performed, called a carrier bearing. The transmission rebuild company that we used declined the warranty due to this condition, because they believed that it was the carrier bearing that caused the failure. Alpine Auto Repair stood behind the warranty anyway, and removed the transmission and fixed the tail shaft bearing that had play at no charge to the client. The only condition was that the carrier bearing had to be replaced, which was the additional cost that he is referring to, or we could not warrant the transmission again. As far as any additional problems with the transmission, we were unaware of that.We would be happy to make this right if there is anything that has to do with the work that we had performed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
They continue to blatantly lie. I called them repeatedly with no response. Their work has always been unsatisfactory. I know several people now, who are basically forced to continue to do business with them. They supposedly fix something, a few months later, the problem surfaces again, if you make enough of a fuss, they finally honor their warranty, usually on the condition of an upsale.....then a few months later, there is another problem.....I refuse to participate in this cyclical usery. Their dishonesty is obvious, blatant, and undeniably intentional.  It is impossible to have a rational conversation with people who cannot commit to the truth.

Thank you for your email, I will be investigating this matter and reaching out to this client shortly. Thank you, [redacted]District Manager

Check fields!

Write a review of Knights Upholstery & Services

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Knights Upholstery & Services Rating

Overall satisfaction rating

Add contact information for Knights Upholstery & Services

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated