Knippen Rental

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 Complaint: [redacted]
I am rejecting this response because:What Hyundai responded with is not true. In the response it states: "If the additional work had been performed with Fairfax Hyundai that part would have been covered." However, on the receipt from Fairfax Hyundai where I paid the diagnostic fee it states: "It was not the synchro." Fairfax Hyundai never intended to fix the warranty issue; their only concern was with additional paid services. The additional work that I had completed at the other dealer has nothing to do with the fact that Fairfax Hyundai incorrectly diagnosed a warranty issue, claiming the problem was not with the warrantied part. The other issue was a suggested repair that I chose to get fixed. However, the synchro needed repair and Fairfax Hyundai claimed it did not. Had the problem only been with the suggested repair then I would have no problem with the diagnostic fee, but since Fairfax Hyundai denied the problem with the synchro, even though there really was an issue as the mechanic originally explained that day, the diagnostic fee is not a valid charge. It is a scam to refuse to repair parts that should be covered under warranty.  When the "points" were offered, they were offered as an alternative to a cash refund. The messages I left when calling to discuss the issue were never returned. That is not an effort to "strive to have every customer 100% satisfied." This car is the third Hyundai my wife and I purchased from Fairfax Hyundai, and the fifth my family purchased. Up until now, we have gotten the majority of our service completed at Fairfax Hyundai. To say we have been loyal customers is an understatement, and this treatment is simply appalling. Regards,[redacted]

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 Complaint: [redacted]1. I am rejecting this response because:   When I took my car to the dealers for a 100 thousand mile service and state inspection, I knew it would take a while. That is way I took while I was off work for a week. When driving my car out of the dealers after having a state inspection the air bag light was on (how did it pass inspection?). Before making any customer pay $1600.00 for the seat assembly. The mechanic should have made sure before I to come back and have another part (seat belt latch assembly). As long as you can read a code you're a mechanic?2. If the parts didn't come in for 10 days. A phone call to let me know that would have helped. I called 3-4 times in that period and received no phone calls back......3. I was told (Robert) the vibration was because of the axles so I did say to replaced them. I left the with my car the vibration/shaking was still there. Again does anyone Mgmt. test drive the cars before the customers picks the car up? 4. They did do the brakes when I brought it back for the 3rd time......but I still have a loud noise coming from the front drivers side wheel so I have to take it somewhere to get it repaired. I didn't want to bring it back, because I cannot be with out a car for another week or two. so, I will take to a real mechanic/shop where I don't have so many excuses. When I pay a lot of money I expect the job to be done right. So were the brakes really free when I have to take my car to anther shop?5. I'm sorry that Mr. W[redacted] thinks the only problem was communication......I have bought 3 cars from this dealership (my mother's and daughters) it's a shame the service department isn't up to par for repairs.              
Regards,
[redacted]