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Knitwear Doctor

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Knitwear Doctor Reviews (4)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

We received the payment from [redacted] in the beginning of June . Her sweater had lots of holes and that's the reason that's why it took a little longer to repair. It's been a little over month, which is NOT really too longfor the repair. She emailed us few days ago about contacting you. I...

called her and also send email on the status of the work on her sweater. It's ready now and we are shipping it back by UPS with the tracking #[redacted]. She should get it next week. I called [redacted] and told her that we are shipping sweater and she said that will contact you when she'll get it. Everything should be fine.We've been in business for 30 years and hardly have any problems with our customers. They all seems to be happy with our work and communication.Thank you for contacting us.[redacted]   7/28/17

We've been in business for almost 30 years but never had any complaints, everyone seems to be very happy with our services. This is the first time someone actually filed complaint. This customer send his sweaters for repair, they had lots of holes. The repair took a little longer than we expected...

and I told the customer about it when he called to check the status on the repair.We send his sweaters back and I got email from him that he received them and love the work but he also said that same day in the morning he filed complaint not knowing that the sweaters will arrive.He called you back to remove complaint and was told that it can't be done, follow the process. He said that he'll reply to you that he is satisfied. We never had to deal with this issue before and I would appreciate if it would be removed from your records, customer is happy with the work we did. Our goal is to make customers happy with a goodand unusual services which we provide , sometimes it takes a little longer if we get busier but we always communicate with customers.Thank you very much![redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I already received my sweaters and will consider this complaint resolved.
Regards,
[redacted]

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Address: 1651-D Placentia Ave, Costa Mesa, California, United States, 92627

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