knoble

Dear [redacted] ***, The work I did at the house at [redacted] was for the sellers of the home through a real estate agentI have never done any work directly for [redacted] ***The work should have been inspected by the buyers prior to settlement [redacted] has paid me nothing for any repairs and therefore we do not owe her any money.Secondly, I was contacted by [redacted] during the winterAt which time we were engaged in a very busy snow removal services to many clientsI told her I would try to get by to see the repairs and look at what she was talking about because I was having a hard time understanding herThe warranty she speaks of is on the labor only and I would have to go by to assess the repairs that we did to see if it was a labor issue or a manufacturing issueDo to being extremely busy I was not able to go by and a few days later she called my office and spoke to meShe became enraged on the phone and was abusive so at that time I explained to her that I do not respond to threatsShe continued to threaten me so I told her that our conversation was done and that since the repairs were for the previous owners she would now need to contact them about the issuesI told her at that time I would not do any work for herI have been in business for years and go out of our way for our clientsShe is one complaint in yearsI can provide you with hundreds of name of people that know the work we do is exemplary and that we always go above and beyond for our clientsSince she has never been a client her complaint, about my company, should be discardedSincerely, Douglas SPresident

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: [redacted] ***, Thank you for your replyI have read the messageThe business owner is not telling the truth about what has happened I called the business owner regarding the broken repairs in JanuaryHe said they will give days warranty and promised he will come and check the issue of the broken repairs when they have timeSince they did not come, I called again in early March to schedule a time that they can come and they agreed they will come on that day I suggested However, they did not come the day as they promisedSo I called themSince no one answered the phone, I left them a message asking when they will comeBut they did not return my phone callThen I sent them an email asking when they will comeThere was no response againAfter several days without getting any response from the handyman company, I contacted the seller of the house asking whether they can contact this company since they hired this companyHowever, the seller said I should contact Revdex.com since the house is not theirs anymoreSo I contacted you and also informed the handyman company that I will contact Revdex.com as the seller suggested since they completely ignored all my phone calls and messages There was no response from this company again this time However, from the company's response, they said we have disagreement regarding the warranty, which is not trueThey also said I have threatened them during our conversation, which is not true eitherSince they have never answered my phone calls except for the first two which are to schedule the appointment for the repairs, all the rest in their message regarding our conversation are not true They said I only have one complaint in years which is true, so you can see I generally will not complain against a company at Revdex.com I am so shocked to see some people can be so dishonest like this company Thanks Regards, [redacted] ***