Knoblock's Auto Body

I am rejecting this response because:All facts are twisted. They distorted the true situation. My car was in a garage for 2 weeks and my son met us in airport using it. After  7 days of inactivity a car started without any problem and my son will swear under oath. In the morning when I brought a car for a simple paint job it also started without problem. What happened in the shop I can't imagine and have no logical explanation to the fact. What I know that they were able to fry the electronics of my car. When I asked them not to do anything but call Volvo they refused. I did not gave my permission to bring the car to any other shop. Why would I allow people with unknown qualification to touch a car full of electronics? All their manipulations just made a brick out of my car. Even Volvo dealer spent more than a week trying to understand and fix the problem. I had an opportunity to trade a dead car for a new one and I used this chance. Who would like to have an European car at the end of warranty with burnt electronics? I know that this people do not have business integrity and professional pride to admit their mistake and at least return my money with an apology. I will not ever recommend this place to any friend of mine.

Review: I brought my fully normal car to a minor paint job and a replacement of a cracked tail light. 2 days later I was called to come to pick up a car because the job was completed. I came in the morning of the following day to find my car just dead and a bunch of people around scratching their heads. They blamed the battery that died all of a sudden. I was wondering how did they get a car from a paint chamber to a parking lot but this is a mystery. They said that battery may die because of an open door. But this is 2012 Volvo. You can leave everything open and it will shut down automatically as a safety measure. Then they began to charge a battery which made no sense because the car didn't react on a key while depressing any button. I was told to leave and their mechanics will try to fix the issue though nobody knew what is the issue. I advised them to call VOLVO and get an expert advise but I was ignored. I went in the office to understand charges. TO any question there was only one answer - DO not know. When I asked how come nobody knows anything I was advised to take my car and get the hell out of there. Next day I came in the morning and the car brought to me with an engine running. I drove away but in 3 miles I turned the ignition off and the car just died. Display showed immobilizer on and all electronics ceased to function. I called Volvo road assistance and today is a day 6 and car is still dead. Volvo says that people who tried to charge the car just burnt vital parts in an electrical part of my car. When Volvo called with questions while trying to understand what happened and was was done no intelligent answer was given. Horrendous customer service or rather total lack of it plus gross incompetence is the result of my experience with this business.Desired Settlement: N/A

Business

Response:

The customer dropped off his vehicle at our shop for body repairs on 4/20/15. Customer came to our office on 4/23/15 to pick up his vehicle. Customer tried to pay his bill with an American Express card. We explained to him that we do not accept Amex and he was advised of this when he dropped off his car. At this point he became a bit disruptive to the point that I got called in. I made it clear to him that we do not take Amex card cards. His response to me was “what kind of business doesn’t take Amex”? I gave him a simple explanation and he replied “that’s stupid”. I told him he needed a different form of payment before we can release his vehicle. He then asked me if he could use PayPal. I told him that we don’t take PayPal. He got even louder and couldn’t believe that a business doesn’t take PayPal. The person he was with gave him a different credit card to use and the bill was paid in full. We paged his vehicle to be driven up so that the customer can take possession. After a few minutes when the car didn’t show up, I went into the yard to find out why. One of my technicians were attempting to jump start the vehicle because he said the vehicle was unresponsive. I attempted to help the tech in order to expedite the delivery to the customer. Vehicle still was not showing any signs of life. At this point the customer walked into our yard asking why is his hood up. I explained to him that the battery seems to be dead because there is no response from vehicle. at that point he kept asking me why would it be dead? As I tried to explain to him that this does happen time to time, he continued to talk over me. I assured him that we would get to the bottom of this as soon as possible. The customer very upset, left to go to work. I had a couple of different techs look at the vehicle and we still could not find the problem. I had the vehicle towed to a European car specialist to be fixed for the customer. The technician found a blown fuse that controls the anti-theft module. Tech replaced the fuse and tested further. Vehicle starts and runs perfectly. Brought vehicle back to the shop and started the vehicle a few times in order to make sure that its ok. And it was. Customers battery was a bit weak (over 3 years old) so we made sure it would be ok for him to pick up. Called customer and told him it was done. Told him what was done. He asked “why did it happened, why did the fuse blow out, what did you do to my car”? I explained to him that we really don’t know why. Could have been a surge from the attempt to jumpstart I explained to him. And the more I tried to explain to him, the more and more he spoke over me. So, the next day he picked up his car and drove off. An hours or so later he called our shop screaming “what did you do to my car”? “its not starting. Whats wrong with you people?!?!?!” He starting getting louder with me, not allowing me respond to him. He told me he was taking the vehicle to the dealer and he was going to send us the bill and threatened to sue us. Next day the Volvo dealer called me to ask me what we did to the vehicle. I was as specific as possible to him what was done. I have not heard anything form anyone since I received this letter. I called the Volvo dealership and spoke to the service writer who called me prior. He explained to me that the problem he had was covered under warranty. He told me the vehicles negative battery terminal was corroded inside the terminal which caused issues with the vehicles anti theft device. The service man told the customer that it was nothing that the body shop did to the vehicle. “It was a manufacturing defect and it just so happened to act up while it was in the shops possession”, said the service writer. Everything was covered under warranty. And the service writer said the customer traded in that vehicle for a new Volvo. The customer was never verbally abused as he accused.We did everything in out power to try to right the situation.When the vehicle left our facility, there were no issues.Dealership confirmed that we did nothing to damage his vehicle.The faults of the vehicle we that of the manufacturer. Any questions, please feel free to contact me, Thank you

Consumer

Response:

I am rejecting this response because:All facts are twisted. They distorted the true situation. My car was in a garage for 2 weeks and my son met us in airport using it. After 7 days of inactivity a car started without any problem and my son will swear under oath. In the morning when I brought a car for a simple paint job it also started without problem. What happened in the shop I can't imagine and have no logical explanation to the fact. What I know that they were able to fry the electronics of my car. When I asked them not to do anything but call Volvo they refused. I did not gave my permission to bring the car to any other shop. Why would I allow people with unknown qualification to touch a car full of electronics? All their manipulations just made a brick out of my car. Even Volvo dealer spent more than a week trying to understand and fix the problem. I had an opportunity to trade a dead car for a new one and I used this chance. Who would like to have an European car at the end of warranty with burnt electronics? I know that this people do not have business integrity and professional pride to admit their mistake and at least return my money with an apology. I will not ever recommend this place to any friend of mine.