Knolls Apartments

Complaint:
I am rejecting this response because there is no offer or even attempt at resolutionThe Knolls has simply summarized our conversations instead of dealing with the meat of the matter:
I was denied a
pre-inspection
I was denied paint (of which I was GOING to go to Home Depot to get matching color to paint the entire apartment as previously stated)
I was denied a post-inspection.
I made this offer before (but never received a response), and I will make it againI will compromise and resolve this issue for the following:
A $credit on my account, which would in fact, zero out my balance
A letter of apology
Regards,
*** ***

Initial itemized Final Account Statement was mailed/postmarked on February 11, 2015....

This was 7 days after move out. Additionally, another copy was mailed on February 20, 2015 (20 days after move out) which included invoices for charges itemized on residents Final Account Statement. Per California law "If the landlord or landlords employee did not do the work, the landlord shall provide the tenant a copy of the bill, invoice, or receipt supplied by the person or entity performing the work.” Pictures, copies of invoices, copies of postmarked letters, and all other documentation are available to the resident at any time and will be kept for 4 years, or until the account has been paid in full – whichever is longer.

Review: California Law was violated with my 699.00 security deposit refund. If my rights under the law were violated, how many others were...thousands? Upon moving out after my year lease was up at 2250 Vista Wood Circle #22, the landlord sent me a deposit disposition stating not only was I not getting my security deposit of $699.00 back, but that I owed even MORE money to them. My move out date was Feb 4th 2015 and I received the notification from The Knolls on Mar 2nd 2015. 1. Under California Law 21 days or less after you move, your landlord must either: Send you a full refund of your security deposit, or Mail or Personally Deliver to you an itemized statement that lists the amounts of any deductions from your security deposit and the reasons for the deductions, (together with a refund of any amounts not deducted. I received this notification in excess of 21 days.2. Under California Law the landlord must also send you copies of all receipts for the charges that the landlord incurred to repair or clean the rental unit and that the landlord deducted from your security deposit. The landlord must include the receipts with the itemized statement. I received copies of INVOICES submitted by the vendor to repair and clean the apartment in question with the itemized statement. I did not receive RECEIPTS of actual payment. There is a BIG difference in invoices and receipts of ACTUAL payment. I was not notified correctly or legally in accordance with California Law. I have no proof of what was actually paid and feel that I at 64 years old, my mother at 90 years old and my son at 22 years old have been grossly taken advantage of.Desired Settlement: I require the following: 1. That the erroneous and illegal billing of 733.29 sent to me by The Knolls Apartments and thus the Sares Regis Group, their parent company, be declared null and void.2. That the collection agencies hounding and threatening me, Jana Bellan, my 90 yr old mother, J[redacted] and my 22 yr old son, John Nagy, cease and desist.3. Any negative reports sent to any credit agencies regarding the above three people must be removed immediately.

Business

Response:

Initial itemized Final Account Statement was mailed/postmarked on February 11, 2015. This was 7 days after move out. Additionally, another copy was mailed on February 20, 2015 (20 days after move out) which included invoices for charges itemized on residents Final Account Statement. Per California law "If the landlord or landlords employee did not do the work, the landlord shall provide the tenant a copy of the bill, invoice, or receipt supplied by the person or entity performing the work.” Pictures, copies of invoices, copies of postmarked letters, and all other documentation are available to the resident at any time and will be kept for 4 years, or until the account has been paid in full – whichever is longer.

Review: We had two separate issues with The Knolls. The first involved a neighbor, who in a drugged state, ran around naked in the afternoon and thrust his penis in the direction of my 4-year-old daughter. I chased him around the complex. The police came, he was arrested, and evicted. In response to this, we asked if The Knolls would let us out of our lease one month early due to feeling unsafe and spooked by the events. They refused, saying only We did nothing wrong. They also never apologized saying again "We did nothing wrong." The second issue was upon move out. We received a lot of charges in addition to losing our deposit. We asked to be present at the pre-inspection (before move-out) and were never contacted. We asked to be present at the post-inspection (after move-out) and were never contacted. We asked for paint so that we could get the color at Home Depot and paint the interior. They refused and wouldnt give us any. Discussion with The Knolls about this situation has resulted in a blanket statement of We did nothing wrong. I feel that this company is acting unethically and immorally, and is seeking out ways to take more money from tenants without the tenants having a say.Desired Settlement: We are not looking for a direct refund; rather, we want our balance to be $0. The Knolls can keep our deposit and we will chalk that up to a life lesson, but we don't want to pay them one cent more.

Consumer

Response:

Review: 10054105

I am rejecting this response because there is no offer or even attempt at resolution. The Knolls has simply summarized our conversations instead of dealing with the meat of the matter: