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Knolls Resort Motel

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Knolls Resort Motel Reviews (2)

Review: On June 15, 2014 my friends and I checked into Knolls Resort Motel at 3 pm. We had 3 nights booked, and were supposed to be departing on June 18th, 2014. Upon arriving, the manager, [redacted] forced us to sign a contract without giving us ample time to read it, and refusing to give us a copy when asked. When he felt that we were taking too long, he threatened to cancel our reservations. We stayed for two days without issue. On June 17, 2014, [redacted] allowed friends of ours, who had recently checked out of the motel, to stay in our room while waiting for someone to come pick them up. [redacted] came upstairs and saw guests in our room, and forced us to evacuate the motel. According to [redacted] having guests in the hotel was a violation of policy, and we were subject to removal. However, [redacted] did give the guests permission to stay with us, and later claimed he never did. We left without any unnecessary hostility. When we asked if we could have our security deposit returned, as the room was in perfect condition, he refused us. He claimed that since having guests in the room was a violation of hotel policy, we were not entitled to receiving our deposit. Since I had no copy of the contract, nor ample time to read it, I am unsure if this was stated in our contract at all. When we asked for the contract, he began to get hostile and disrespectful, going so far as to call one of the guests a "smart [redacted] After removing us, he left the hotel office, raising a middle finger to us as he walked away.Desired Settlement: The security deposit was a total of $240.00 paid in cash. The room cost us $240.00 per night, also paid in cash. For [redacted]'s blatant disrespect, and refusal to let us read the contract we were signing, I feel we are entitled to both our security deposit and our last night's fee, a total of $480.00. He is clearly trying to take advantage of young girls, as all three girls in the room were 18 years old.

Review: I booked two nights at this hotel online. The images shown do not represent the condition of the hotel. It was filthy and basically falling apart. Because I booked online, I was refused a refund. I simply had to leave and find another place to stay because I refused to subject my family to this "resort motel". I asked for the name of the owner, and the man at the desk told me he was not at liberty to give that information out. His attitude was very poor and basically told me since I booked non refundable, it was non refundable.

I believe this business is a scam. I believe the images shown online do not depict it's current conditions. I am hoping to get my money back since I didn't even stay in the hotel.Desired Settlement: A refund.

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Description: Motels, Resorts

Address: 4111 Atlantic Ave, Wildwood, New Jersey, United States, 08260

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