Knollwood Apartments

My name is [redacted] and I am the Assistant Property Manager and Bookkeeper for Knollwood ApartmentsOur company policy in regards to rent is when a resident is late on rent there is late fee assessed on the 6th of each month and if we still do not have rent by the 15th of the month, then all files are sent to our legal for processing of rent/possession on the 16thFor this particular resident, in the month of September 2016, she was late on her rent and all fees were applied as would any other residentThe file was sent to our legal department on the 16th of September and she paid the balance off in full on October 7, and at the point her case was dismissedThis was explained to her in detail and she understood at that timeI have checked on the case in question (looking in casenet# [redacted] ) and it has been updated as a dismissal as I fully explained to herWhen a file is sent to legal for nonpayment of rent "Yes" the information is going to show on the credit and when it's paid prior to the court date it's dismissed or after the court it shows as a satisfactionThere is nothing more that we can do to rectify this situationI have attached a copy of casenet to show that her credit should reflect the dismissal as wellAny further questions or concerns can be directly to me since I handle all rent and collections with Knollwood Apartments.Thanks

Complaint: [redacted] I am rejecting this response because: I already purchased the necessary items to fix the issue there is no need now it's too late!! Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, To whom my concern my address [redacted]

Complaint: [redacted] I am rejecting this response because:I have not revived my deposit back as statedThis will be the 3rd is third complaint against this propertyThe case # [redacted] stated the check was cut 8/24/ck#***II would like to know what's the hold upThis company is full of lies,They expect there deposit then and there I expect the same in returni have waited long enough for $from a million dollar companyThey have lied over and over I didn't challenge the lies in the beginning w/the bank statement Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

This situation has been taken care of with the appropriate credit agencies

The resident, ***, came in and we went through her ledger from the time she moved in to currentAll details were explained thoroughly to the residentWe did switch water, sewer, and trash companies from NWP to AUM in July, this was the reason for the delayed bill in July Residents should receive their August bill on time.While reviewing the ledger with the resident we noticed that she was getting charged late fees on small balances, so we did credit some of that back to herThe amount owed is correct

We forwarded the complaint to upper management. We were authorized to credit back to Ms*** the amount of $on her account and she is now only responsible for the remaining balance. I will be in contact with her to explain this and make arrangements to pay the remaining
balance on her account with us. Thank you

Business Response Attached

I (*** ***) spoke with the resident in reference to this complaintWe have resolved the small balance issue as well as spoke with her about the maintenance issues and will have that care of for her also

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

August 22, 2016Dear Mr***, We apologize for our delay in completing your maintenance request here at Knollwood Apartments. I've added your apartment to our extermination list on Tuesday August 23rd. We appreciate having you as a part of our community and as always thank you for
choosing to call Knollwood Apartments your home. Sincerely, Management

The Property Manager and Resident have discussed and resolved this matter

Complaint: ***
I am rejecting this response because:
Knollwood
has a policy they can come into your home if you put in a work orderSomeone came into my home and never left a note stating soThe air isn't leaking water anyone but my walls are not fix yetNo one has left a notice or vm stating they have tried to come by
Sincerely,
*** ***

Thank you for your responseThe check was cut today and mailedCheck number ***Please contact us if you do not receive

We are very sorry to hear of the miscommunication that seemed to happen with this applicantThe attached bank statement was provided, but we were unable to verify this bank statement in fact belonged to the applicantThis did cause a delay in processing We tried to offer a refund during the
last phone conversation with *** but the call was disconnectedThe Manager did call and leave her a message but we did not hear backWe are in need of a forwarding address to send the refund toIf an address can be provided, we will process the refund as soon as possible Please feel free to contact us with any questions

Knollwood has made several attempts to contact resident. Every maintenance request on file has been completed. I am waiting for resident to communicate with the office on what needs to be completed.  Tell us why here...

We did have a management change on June 1, so all of the email addresses and the website have changed. I do see one work request on her file and it was assigned by one of my technician, but it has not  been closed so I will most definitely reach out to my technician and I will reach out to Ms....

[redacted] and I will get this issue resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
To whom my concern my address [redacted]
[redacted]

The company has resolved the complaint.