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Knopf Automotive

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Reviews Knopf Automotive

Knopf Automotive Reviews (9)

Thank you for brining this to our attentionWe originally sold this vehicle in February of and provided the owner with a three month or three thousands mile power train warranty We did replace rear air matic shock absorbs prior to the client taking deliveryWe also replaced a battery and cup holder that we had ordered for the vehicle We replaced one front airmatic spring at the client’s expense in July of and other than a diagnostic check of his suspension last month we have not worked on the vehicle We will gladly offer to trade the vehicle should he so desire but will be unable to fulfill the owners request to repurchase the vehicle

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Statements from Knopf Automotive regarding my purchase are
falseIt’s important to know that MrB*** was not involved in any
conversation or direct dealings with me.
I have never spoken to or met this sales manager. I therefore suppose he must be getting
inaccurate information from other employees or there is some other reason for his
complete misunderstanding of the events.
The only person I dealt with directly was the sales associate. All conversations and dealings were with that
individual
No one from Knopf automotive ever recommended to me that I
bring the vehicle home using a trailer.
It was on my own initiative and my thought that it would be the better
plan. In fact, this dealership made
application for registration and transit so the car could be driven back to New
Hampshire. They in fact had applied for
the registration to transit and did not care how I got the vehicle home
I was not happy when I returned from
Pennsylvania as stated by sales manager, John B***. It was a very long, late, and unsafe journey
with a strange vehicle that was not operating properly. I was unable to trailer the vehicle as I
intended and received little help from the dealership to resolve the
issue. After a short while when we could
not successfully get the car on the trailer, everyone was anxious to leave and
went home while my son and I had little option but to try and drive the vehicle
back to New Hampshire. They could not even replace a burned out
brake light when asked, and properly attach the registration plate. Instead, they taped it in the window and told me they didn't know how to replace the bulb. During the terrible long trip
back, we were stopped by the police in Connecticut, delayed and ticketed due to
the condition of the vehicle, (attaching documentation as evidence). When we finally arrived back in New Hampshire
after many hours driving, it was the next morning. When I spoke to the salesperson after our
arrival explaining our troubles there was little concern but she was glad to
know that we made it. The trouble we had
was directly related to the irresponsible actions of this dealership
Furthermore, I did not disassemble the
transmission, as MrB*** claims. I
serviced the car by draining and changing the dirty fluid. After having the vehicle for a short period,
in which I drove it very little, I found the transmission leaking. After my closer inspection, it was obvious
that it had not been serviced in a very long time and I also realized along
with the improper shifting, the severity of the problem. It was evident the problem absolutely existed
when this dealer had the vehicle for sale and never revealed. At this time I immediately contacted the
dealership via letter to the sales manager explaining the circumstances and my
complete dis-satisfaction. He did not
reply, but instead another manager, John B*** sent me a short email and
explained that although he did not know many details of the sale there was
nothing that they could do for me. He
seemed to believe that the Knopf dealership had no responsibility in this
matter
The vehicle
condition and sale was misrepresented.
This dealership performed a pre purchase inspection and had given me
many inspection details although false.
As well Knopf Automotive did not disclose the transmission problem. They had this vehicle in their possession for
over a month. This was a gross leak,
absolutely evident from their inspections, as well, the poor condition of the
transmission. I was not told of multiple
leaks, the transmission leak or of the damaged transmission in which they
deliberately hid. In addition they
utilized pressure sales tactics and performed a “bait and switch” scheme
regarding the sales agreement. The original
agreement presented to me did not include the “As Is” condition. Only after I was told how this car was so
exceptional and in such wonderful and excellent condition, after they knew how
excited and committed I was to purchasing this vehicle did they present it and change
the agreement
Also to clarify,
my expectation is that the Knopf dealership compensate me for at minimum, the cost
of transmission repairs due to the fact it was a major issue that preexisted
and was concealed. If I had known of the
issue, I would not have purchased the vehicle, and certainly not at the price I
paid. The dealership knew this as well
Regards,
*** ***

The parts our retail parts center sold to *** *** were indeed for a *** ***We have no way of telling what vehicle information was given to our employee for a requested part but as you can see from the attached photograph the parts are quite different. The part
that would have been removed from the vehicle would clearly be different from the part he supplied The service facility that was performing the repair could have easily verified the part numbers on each filter as well as the fact that the part for a vehicle clearly does not fitIf all those issues were ignored when the vehicle was started the engine would not build oil pressure and a red warning lite would illuminateIf the vehicle is driven with that warning lite illuminated engine damage will eventually occurThis is the exact scenario the owner relayed to me when this issue was discussed several months agoThe owner chose to have his vehicle serviced by someone unfamiliar with the product and the resulting damage could have been preventedWe accept no responsibility in this issue and suggest he pursue the issue with the facility that installed the incorrect filter

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
It is clear that Mr. B[redacted] has not been interested in resolving
this matter from the beginning.  I also
stand by my original complaint.  The
vehicle and sale was misrepresented.  I
am not satisfied with my purchase and Knopf Automotive is responsible for
this.Furthermore because of their refusal to mutually resolve this
matter, I was forced to seek the transaction cancellation.  The credit card companies have withdrawn the
funds and are still investigating.  A
final decision has not been made.
I am extending an offer of negotiation.  If they are not interested, it seems other
measures are necessary.
Regards,
[redacted]

Thank you for brining this to our attention. We originally
sold this vehicle in February of 2013 and provided the owner with a three month
or three thousands...

mile power train warranty. 
We did replace 2 rear air matic shock absorbs prior to the client taking
delivery. We also replaced a battery and cup holder that we had ordered for the
vehicle.   We replaced one front airmatic spring at the client’s
expense in July of 2013 and other than a diagnostic check of his suspension
last month we have not worked on the vehicle. 
We will gladly offer to trade the vehicle should he so desire but will
be unable to fulfill the owners request to repurchase the vehicle.

To whom it may concern:
[redacted] contacted our dealership via telephone on
Monday, August 18, 2014. Due to the fact that [redacted] lived in New Hampshire
(341 miles away), everything leading up to his purchase was done via telephone
or e-mail. He had seen the 1987 [redacted] on our website and called to gather
more information about the physical appearance of the vehicle. [redacted] was
told that the vehicle looked nice and did not have any major physical damage to
the exterior, only normal “wear and tear” for a 27 year old vehicle. At that
time [redacted] agreed to put a deposit on the vehicle via [redacted] credit card of
$500.00, on a sale price of $9000.00 (plus tags & fees) for the entire
purchase. [redacted] asked if the vehicle had gone through a safety inspection.
He was informed that the vehicle had in fact gone through a safety inspection
and would not pass
Pennsylvania State Inspection due to the leaks. [redacted] was informed of any
issues that were identified with the vehicle. At that time [redacted] was given
the opportunity to purchase the vehicle at a wholesale price of $8,000.00, AS-IS, no warranty expressed or implied.
He had agreed to the new pricing and accepted the AS-IS clause. [redacted]
signed and initialed an updated buyer’s order with the new clause clearly
stated on it.
[redacted] had planned to pick up the vehicle on
Wednesday, August 20, 2014. He was told several times that he should have the
vehicle taken home via trailer due to the fact that it would not pass safety
inspection and it was 341 miles. [redacted] arrived Wednesday afternoon and
took the vehicle on a test drive. Happy with the drive, he proceeded to
purchase the vehicle and provide payment ($7,666.20) via his [redacted] credit card.
Next, completion of all the paperwork, including agreeing and signing again to the AS-IS, no warranty expressed or implied clause.
At this time [redacted] tried to get his, newly
purchased, vehicle on to the trailer he brought with him. Unfortunately, the
vehicle did not fit on the trailer he provided. At that point, [redacted] chose
to drive the vehicle home, 341 miles, against recommendation to trailer it. The
following day, the salesperson followed-up with [redacted] via telephone call.
He said he made it home just fine and was happy with his purchase, and thanked
us.
After [redacted] owned the vehicle for 28 days and
had disassembled the transmission on his own, he contacted the dealership requesting
compensation for repairs needed. He was reminded at that time, that he purchased
a 27 year old vehicle, AS-IS, no warranty
expressed or implied. With documentation of [redacted] agreeing to the
terms of the sale and the fact that he drove the vehicle an excessive distance
against safety recommendations. We feel Knopf Automotive is not responsible for
any compensation to [redacted] and the purchase amount should not be returned
to the customer.
Thank you

We stand
by our original response. [redacted] knew that he was purchasing an As Is car.
We made it very clear and there was no obligation for him to buy the car. He
drove it prior to taking delivery and inspected the car in person.
He has gone as far as to try and cancel his purchase through two credit card companies and both companies sided with Knopf.  We are not interested in assisting [redacted] with this repair.

Review: In February 2013 I purchased a 2003 [redacted] from Knopf. At the time of my purchase I was advised that all 4 air struts were going to be replaced on the vehicle. The sale person took me into the service bay and showed me the car and at that time there were 2 struts laying on the work bench. There were a few other issues that they promised to fix, cup holder, etc. When I picked up the car I asked if all work had been completed and was advised yes. Within 6 months the passenger side front air strut failed and I returned to Knopf. They advised that one 1 strut had been replaced prior to purchase and they had no records of the conversation to replace all struts. That repair cost me approximately $1300. Within the next 6 months a rear strut went out, and then another and then another dealership said the air compressor was shot due to over working so it was replaced. Then one of the new struts failed and both new rear struts were replace. The car has been towed 6 times in 15 months. I have been in contact with Knopf the whole time but they refuse to do anything meaningful to help. The last time a [redacted] rep was in the shop when my car arrived and he said he would work towards a resolution however I don't believe Knopf even include the MB rep in the discussion. The sales manager basically offered the following: Knopf would give me median [redacted] Blue Book for my car and charge me full retail sticker for a used car that they had on the lot. The used car could not be certified because it had 75K miles and the cut off for certification was 70K. I could have made the same or better deal walking off of the street. Today the car is going into the shop for the 8th time since the warning light is on related to the same air strut failure.Desired Settlement: I would like to be placed into a comparable certified [redacted] without significant cash outlay since I've already put 5K into this car.

Business

Response:

Thank you for brining this to our attention. We originally

sold this vehicle in February of 2013 and provided the owner with a three month

or three thousands mile power train warranty.

We did replace 2 rear air matic shock absorbs prior to the client taking

delivery. We also replaced a battery and cup holder that we had ordered for the

vehicle. We replaced one front airmatic spring at the client’s

expense in July of 2013 and other than a diagnostic check of his suspension

last month we have not worked on the vehicle.

We will gladly offer to trade the vehicle should he so desire but will

be unable to fulfill the owners request to repurchase the vehicle.

Review: I agreed to purchase a new Mercedes G63 from salesperson [redacted]. We agreed on price and I asked [redacted] if I should fly up that day or the next day to pick up the vehicle. He advised that I must first send over my credit application to get approved even though I already had an approval at my own bank. I agreed to do so and send over my application. I get a call and email from [redacted] stating that everything is approved and I state that I will be there the next day to pick up the G63 and ask how to get there from the airport. I booked my 1 way flight to Pa to pick up my truck ($513.27) I recieve no reply to emails or phone calls. Finally lthe next day as I am driving to the airport [redacted] informs me that I can not buy the car because I am an exporter with no other information or explination or justification. I am not nor have ever been an exporter nor do I know anything about exporting anything. The dealership sent my credit application into at least 4 banks that have already contacted me for no reason. If they had decided I was an exporter there would have been no reason to get me approved on the vehicle at several different banks. The result of their ignorant actions has adversley affected my credit rating for no reason and wasted my airfare money and caused me to miss out on a local vehicle that I could have bought had I not been told I could have this one. Now I have had to order a vehicle and it will not arrive until august.Desired Settlement: I would like to recieve my airfare back ($513.2&) plus $1500 dollars for dropping my credit score because [redacted] and managment are is.

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Description: Auto Dealers - New Cars

Address: 3401 Lehigh Street, Allentown, Pennsylvania, United States, 18103

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