Dear Mr [redacted] , As per your conversation today with me, I have set a meeting up for you to meet with our Honda District Parts and Service Representative, Peter H***, for 10:a.mon April 3rd, in order to discuss your [redacted] Paint concern Kelly G [redacted] Gillman Honda South Service Director direct line: [redacted]
I would like to apologize to [redacted] for the delay in receiving the refund The salesperson he mentioned [redacted] , did request a check from our accounting department as he stated The check was made out to [redacted] and when it went for signature the Manager in accounting noticed the check was incorrectly made out to [redacted] , when it should have been made out to the finance company The title process is different when the vehicle is leased instead of purchased outright Then our accounting Manager was in the hospital for several days When brought to our attention again we cut the check yesterday and I have attached a copy for your review Again, I sincerely apologize to [redacted] for the delay in his refund and hope we will be able to continue to have a relationship with him We want to do the right thing every time and take care of our customers Sincerely, [redacted] Executive Office
We apologize if you are confused by the mailer that you received The mailer clearly states that you COULD win $50, The scratch match and win section does not list dollar amounts but lists numbers The mailer clearly states that if you match the four numbers to proceed to the event to claim your prize The rules, listed on the back of the mailer clearly states that if you match, you qualify to play the game to win the $50, The rules, as listed on the mailer, are listed below The mailer clearly states the following (*) NO PURCHASE OR DONATION NECESSARY TO ENTER OR WIN PURCHASE OR DONATION DOES NOT INCREASE CHANGES OF WINNING Void where prohibited Scratching off a matching combination qualifies you to play the $50,Instant Win Scratch Of Ticket contest $50,Instant Win Scratch Off Ticket requires removing (6) of (3) scratch off surfaces to reveal winning symbols to claim cash prize Odds 1:593: See rules on card for details If after you scratch off the $50,Instant Win Scratch Off Tickets and you are not a $50, winner, you will receive a U.S$Bill as a consolation prize (**) NO PURCHASE OR DONATION NEXESSARY TO ENTER OR WIN PURCHASE OR DONATION DOES NOT INCREASE CHANGES OF WINNING See dealer for details Bring invitation to event location to compare your confirmation code to prize board to determine if you have won $cash Winner/addressee must be years or older, and must bring flyer to event location during the sale dates listed above A) All taxes are the responsibility of the prize winner B) Odds of winning $cast ($value) are 1:10, The designated winner must show valid state ID and must be verified as the designated winner on fileC) This promotion is void where prohibited by law d) Dealer not responsible for lost, late or misdirect prize piece E) This contest is sponsored by the dealership listed on advertisement f) Eligibility limited to U.SResidents Employees and relatives of the dealership are ineligible to participate in this promotion See dealer for complete contest rules Any unclaimed prize will not be awarded Must be years of age or older to win Photos are for illustration purposed only Not responsible for typographical err
The mailer says "You could win $50,000" "You may be the lucky winnerYou must match amounts to win." "If values don’t match, you lose."The disclaimer clearly indicates what the odds of winning are for each prizeThe numbers on the mail piece, are just that, numbersThere is nothing that indicates that the matching amounts will be what you win [redacted] ***Gillman Marketing Director
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
We apologize if you are
confused by the mailer that you received. The mailer clearly states that
you COULD win $50,000. The scratch match and win section does not list
dollar amounts but lists numbers. The mailer clearly states that if you
match the four numbers to proceed to the event to claim your prize. The
rules, listed on the back of the mailer clearly states that if you match, you qualify
to play the game to win the $50,000. The rules, as listed on the
mailer, are listed below
The mailer clearly states the
following
(*) NO PURCHASE OR DONATION
NECESSARY TO ENTER OR WIN. PURCHASE OR DONATION DOES NOT INCREASE CHANGES
OF WINNING. Void where prohibited. Scratching off a matching
combination qualifies you to play the $50,Instant Win Scratch Of Ticket
contest. $50,Instant Win Scratch Off Ticket requires removing (6) of
(3) scratch off surfaces to reveal winning symbols to claim cash prize.
Odds 1:593:775. See rules on card for details. If after you scratch
off the $50,Instant Win Scratch Off Tickets and you are not a $50,
winner, you will receive a U.S$Bill as a consolation prize
(**) NO PURCHASE OR
DONATION NEXESSARY TO ENTER OR WIN. PURCHASE OR DONATION DOES NOT
INCREASE CHANGES OF WINNING. See dealer for details. Bring
invitation to event location to compare your confirmation code to prize board
to determine if you have won $cash. Winner/addressee must be years
or older, and must bring flyer to event location during the sale dates listed
above. A) All taxes are the responsibility of the prize winner. B)
Odds of winning $cast ($value) are 1:10,000. The designated
winner must show valid state ID and must be verified as the designated winner
on fileC) This promotion is void where prohibited by law d) Dealer not
responsible for lost, late or misdirect prize piece. E) This contest is
sponsored by the dealership listed on advertisement f) Eligibility limited to
U.SResidents. Employees and relatives of the dealership are ineligible
to participate in this promotion. See dealer for complete contest
rules. Any unclaimed prize will not be awarded. Must be years of
age or older to win. Photos are for illustration purposed only. Not
responsible for typographical err
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
While I appreciate not having to wait months for a response this time, this is still a complete refusal to accept any blame of an issue caused by Gilman HondaOnce again, this does not address the fact that at no time was I made aware of a "known issue" with the paint color and model of my carEven when I called to ask what the warranty for MY vehicle was, I was given inaccurate and incomplete informationThe #complaint for my vehicle registered with carcomplaints.com is for this exact problemIn a technical service bulletin released by *** it stated due to a large number of complaints a warranty extension was being madeWhen asked over the phone months prior, the service professionals at Gillman Honda should have informed me of that possibility*** itself is required to inform me of any warranty changes or recalls but didn't do that eitherThe fact is that it took me physically going to the dealership and not excepting being blown off to get the truthThe service advisor at the body shop knew right away that this entire generation of *** in my color was affected by a warranty extensionMaybe if the service department had cared enough to even look at the color of my car, it might have jarred their memoryThe truth is Gillman Honda sold me a product that I have an issue withI do not believe that it is odd to expect a vehicle with 55K miles to not have these serious paint issuesAs I do not believe it is too much to expect of your local *** professional to be well informed and have at least a modicum of customer empathy and problem solving skillsThis particular complaint, however, is in reference to the blatant disregard for their customer's best interestNo suggestions, no problem solving, no help has ever been given to meIn fact, I had to return to the dealership again just to hear the outcome of my previous visitThis, in spite of the fact that MrsG*** assured me that she would get back to meShe is trying to make this out to be a complaint against Honda but I assure you it is a complaint against Gillman Honda's service or lack there ofI reiterate, if it had not been for Gillman Honda's lack of service over the phone the issue of a deadline for warranty would not exist
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Unfortunately Gillman Honda was not happy to help me over the phone before the deadline occurredThey never looked up the specific information for my carThey did not inform me of Technical service bulletin # *** which *** now says pertained to my car but is expiredThey also never informed me of the extension sent out by *** in September, TSB # *** (which I also did not get from *** but had to find on safecar.gov)It gives 2006-*** until this March to have the work completedI fully assume however, that this will not pertain to me until after it too has expiredGillman Honda does not care that they failed their customerThey do not care that they never took the time to properly answer my questionsThey do not care that they never got back to me and instead felt it was my job to inquire with them a third time to find out what to do about the obvious warranty issue with my carI am only asking to right the wrongs that have occurred from your negligenceMy sole fault in this issue was that I relied on the dealership that I bought the car from and assured me that they would service me from that point on, Gillman Honda. Well they have fallen well short of that promise in this respectI ask you arbitrators, do you believe that customer service only pertains to irate customers? Why is it my responsibility to hound themWhy should it take three attempts at the service department and one at the body and paint department to get to the bottom of this. Do you believe that the professional service writers at the car dealership should no how to look up correct information and care enough to do so? They encourage all warranty work and service go through them but do not do what is necessary to allow that to happen. I will not stop this complaint nor others until the issue with my car is resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I have $matched four times which made the card winner. *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
The mailer says "You could win $50,000" "You
may be the lucky winnerYou must match amounts to win." "If values
don’t match, you lose."The disclaimer clearly indicates what the odds of
winning are for each prizeThe numbers on the mail piece, are just that,
numbersThere is nothing that
indicates that the matching amounts will be
what you win. *** ***Gillman Marketing Director
Mr*** purchased a
*** *** from Gillman Honda in Houston on 11/01/ At the time of purchase
this vehicle had 64,miles on it We offered Mr*** a policy that is
designed for high mileage vehicle’sThe policy that Mr*** purchased is
the most
comprehensive policy we offer for high mileage vehicles This policy
does come with exclusions. When we contacted Mr*** about this complaint
and he said that after reviewing the contract he agreed that only major components would
be coveredThe repair that was needed was an actuator in an air
conditioner duct and this is not a covered itemMr*** was hoping for a
one-time adjustment and we have declined Sincerely,Daryl W***General Manager***
Mr**
Thank you of notifying us with
your complaintWe strive to provide our customers with the best possible
service and when that is not achieved it is important for us to know and make
the necessary steps to ensure that this does not happen again
We regret any
inconvenience and
frustration that your experience has caused you We would appreciate it
if you could give the opportunity to rectify any mistakesOur Body Shop
Manager will be in touch with you in order to get this amicably resolved
*** ***
Manager Gillman Collision Center
*** *** *** *** *** ***
Houston, TX
***
*** ***
Dear Mr***,
As per your conversation today with me, I have set a meeting up for you to meet with our Honda District Parts and Service
Representative, Peter H***, for 10:a.mon April 3rd, in order to discuss
your *** Paint concern
Kelly G***
Gillman Honda South Service Director
direct line: ***
Mr*** came into our dealership on 12/22/2014, he
asked to speak to a manager in reference to a paint concern that he was
experiencing on different panels. Gillman *** Southwest printed the Vehicle Identification Number (VIN) status report on 12/22/14, it did not show any warranty
extension for paint We explained this to Mr***, he then stated that he obviously had a paint issue and he wanted *** *** *** (AHM) to address it. The Service Director, Kelly G***, also explained that the only other
reason that the VIN status would not reflect this warranty paint extension
would be because he waited past the expiration date to inquire about it or his car was not part of the warranty extension. We are only able to see/print the VIN report that is part of ***'s software the day we pull it up, not see any past dated VIN reports. The Service Manger then explained that she would be happy to
contact AHM on his behalf and get back with him, but could not guarantee that
they would assist him. Mr***
agreed and he left
The customer returned in January at which point Kelly explained
that she did not have an answer for him although she would be happy to contact them
if he could wait, which he agreed to.
After about minutes she returned with *** *** *** District Manager’s response which was that *** *** *** would not offer any goodwill
assistance on this warranty extension as it had already expired on November 15,
a month prior to him coming into our store In summary, the *** Paint warranty extension was expired or his car was not part of the *** warranty in the first place We are only able to see/print the VIN report that is part of ***'s software the day we pull it up, not see an past dated report.
As soon as she explained this Mr*** became very
belligerent with me in front of
everyone within a close proximity.
He requested to speak to me, the General Manager, and I was out of the office
at that time so she gave him the proper contact information as he stated that he
was not going to stop there
As far as Mr***’s statement that he phoned in about his paint warranty and was misinformed I would like to say that our staff would certainly quote
the original manufacturer’s standard paint warranty which is years or 36,
miles They would not assume he was part of a *** extended warranty program.We stand behind our previous comments that he waited too long to bring the car to *** and any warranty on his *** *** *** *** out of warranty.Gillman Honda SouthwestDaryl W***, General Manager***
Automobile warranty extensions are sent by the Automobile Manufacture not by the dealerships Gillman would have been happy to have the business if he would have brought the car to us before the expiration date set by *** ***
I would like to apologize to *** *** for the delay in receiving the refund The salesperson he mentioned ***, did request a check from our accounting department as he stated The check was made out to *** *** and when it went for signature the Manager in accounting noticed the
check was incorrectly made out to *** ***, when it should have been made out to the finance company The title process is different when the vehicle is leased instead of purchased outright Then our accounting Manager was in the hospital for several days When brought to our attention again we cut the check yesterday and I have attached a copy for your review
Again, I sincerely apologize to *** *** for the delay in his refund and hope we will be able to continue to have a relationship with him We want to do the right thing every time and take care of our customers
Sincerely,
*** ***
Executive Office
Mr*** purchased a
*** *** from Gillman Honda in Houston on 11/01/At the time of purchase
this vehicle had 64,miles on it. We offered Mr*** a policy that is
designed for high mileage vehicle’sThe policy that Mr*** purchased is
the most compressive policy we offer for high mileage vehicles.This policy
does come with exclusionsWhen we contacted Mr*** about this complaint
and he said that after reviewing the contract he understood that only major components would
be coveredThe repair that was needed was an actuator in an air
conditioner duct and this is not a covered itemMr*** was hoping for a
one-time adjustment and we have declined
Dear Mr [redacted] , As per your conversation today with me, I have set a meeting up for you to meet with our Honda District Parts and Service Representative, Peter H***, for 10:a.mon April 3rd, in order to discuss your [redacted] Paint concern Kelly G [redacted] Gillman Honda South Service Director direct line: [redacted]
I would like to apologize to [redacted] for the delay in receiving the refund The salesperson he mentioned [redacted] , did request a check from our accounting department as he stated The check was made out to [redacted] and when it went for signature the Manager in accounting noticed the check was incorrectly made out to [redacted] , when it should have been made out to the finance company The title process is different when the vehicle is leased instead of purchased outright Then our accounting Manager was in the hospital for several days When brought to our attention again we cut the check yesterday and I have attached a copy for your review Again, I sincerely apologize to [redacted] for the delay in his refund and hope we will be able to continue to have a relationship with him We want to do the right thing every time and take care of our customers Sincerely, [redacted] Executive Office
We apologize if you are confused by the mailer that you received The mailer clearly states that you COULD win $50, The scratch match and win section does not list dollar amounts but lists numbers The mailer clearly states that if you match the four numbers to proceed to the event to claim your prize The rules, listed on the back of the mailer clearly states that if you match, you qualify to play the game to win the $50, The rules, as listed on the mailer, are listed below The mailer clearly states the following (*) NO PURCHASE OR DONATION NECESSARY TO ENTER OR WIN PURCHASE OR DONATION DOES NOT INCREASE CHANGES OF WINNING Void where prohibited Scratching off a matching combination qualifies you to play the $50,Instant Win Scratch Of Ticket contest $50,Instant Win Scratch Off Ticket requires removing (6) of (3) scratch off surfaces to reveal winning symbols to claim cash prize Odds 1:593: See rules on card for details If after you scratch off the $50,Instant Win Scratch Off Tickets and you are not a $50, winner, you will receive a U.S$Bill as a consolation prize (**) NO PURCHASE OR DONATION NEXESSARY TO ENTER OR WIN PURCHASE OR DONATION DOES NOT INCREASE CHANGES OF WINNING See dealer for details Bring invitation to event location to compare your confirmation code to prize board to determine if you have won $cash Winner/addressee must be years or older, and must bring flyer to event location during the sale dates listed above A) All taxes are the responsibility of the prize winner B) Odds of winning $cast ($value) are 1:10, The designated winner must show valid state ID and must be verified as the designated winner on fileC) This promotion is void where prohibited by law d) Dealer not responsible for lost, late or misdirect prize piece E) This contest is sponsored by the dealership listed on advertisement f) Eligibility limited to U.SResidents Employees and relatives of the dealership are ineligible to participate in this promotion See dealer for complete contest rules Any unclaimed prize will not be awarded Must be years of age or older to win Photos are for illustration purposed only Not responsible for typographical err
The mailer says "You could win $50,000" "You may be the lucky winnerYou must match amounts to win." "If values don’t match, you lose."The disclaimer clearly indicates what the odds of winning are for each prizeThe numbers on the mail piece, are just that, numbersThere is nothing that indicates that the matching amounts will be what you win [redacted] ***Gillman Marketing Director
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
We apologize if you are
confused by the mailer that you received. The mailer clearly states that
you COULD win $50,000. The scratch match and win section does not list
dollar amounts but lists numbers. The mailer clearly states that if you
match the four numbers to proceed to the event to claim your prize. The
rules, listed on the back of the mailer clearly states that if you match, you qualify
to play the game to win the $50,000. The rules, as listed on the
mailer, are listed below
The mailer clearly states the
following
(*) NO PURCHASE OR DONATION
NECESSARY TO ENTER OR WIN. PURCHASE OR DONATION DOES NOT INCREASE CHANGES
OF WINNING. Void where prohibited. Scratching off a matching
combination qualifies you to play the $50,Instant Win Scratch Of Ticket
contest. $50,Instant Win Scratch Off Ticket requires removing (6) of
(3) scratch off surfaces to reveal winning symbols to claim cash prize.
Odds 1:593:775. See rules on card for details. If after you scratch
off the $50,Instant Win Scratch Off Tickets and you are not a $50,
winner, you will receive a U.S$Bill as a consolation prize
(**) NO PURCHASE OR
DONATION NEXESSARY TO ENTER OR WIN. PURCHASE OR DONATION DOES NOT
INCREASE CHANGES OF WINNING. See dealer for details. Bring
invitation to event location to compare your confirmation code to prize board
to determine if you have won $cash. Winner/addressee must be years
or older, and must bring flyer to event location during the sale dates listed
above. A) All taxes are the responsibility of the prize winner. B)
Odds of winning $cast ($value) are 1:10,000. The designated
winner must show valid state ID and must be verified as the designated winner
on fileC) This promotion is void where prohibited by law d) Dealer not
responsible for lost, late or misdirect prize piece. E) This contest is
sponsored by the dealership listed on advertisement f) Eligibility limited to
U.SResidents. Employees and relatives of the dealership are ineligible
to participate in this promotion. See dealer for complete contest
rules. Any unclaimed prize will not be awarded. Must be years of
age or older to win. Photos are for illustration purposed only. Not
responsible for typographical err
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
While I appreciate not having to wait months for a response this time, this is still a complete refusal to accept any blame of an issue caused by Gilman HondaOnce again, this does not address the fact that at no time was I made aware of a "known issue" with the paint color and model of my carEven when I called to ask what the warranty for MY vehicle was, I was given inaccurate and incomplete informationThe #complaint for my vehicle registered with carcomplaints.com is for this exact problemIn a technical service bulletin released by *** it stated due to a large number of complaints a warranty extension was being madeWhen asked over the phone months prior, the service professionals at Gillman Honda should have informed me of that possibility*** itself is required to inform me of any warranty changes or recalls but didn't do that eitherThe fact is that it took me physically going to the dealership and not excepting being blown off to get the truthThe service advisor at the body shop knew right away that this entire generation of *** in my color was affected by a warranty extensionMaybe if the service department had cared enough to even look at the color of my car, it might have jarred their memoryThe truth is Gillman Honda sold me a product that I have an issue withI do not believe that it is odd to expect a vehicle with 55K miles to not have these serious paint issuesAs I do not believe it is too much to expect of your local *** professional to be well informed and have at least a modicum of customer empathy and problem solving skillsThis particular complaint, however, is in reference to the blatant disregard for their customer's best interestNo suggestions, no problem solving, no help has ever been given to meIn fact, I had to return to the dealership again just to hear the outcome of my previous visitThis, in spite of the fact that MrsG*** assured me that she would get back to meShe is trying to make this out to be a complaint against Honda but I assure you it is a complaint against Gillman Honda's service or lack there ofI reiterate, if it had not been for Gillman Honda's lack of service over the phone the issue of a deadline for warranty would not exist
I would accept a one time adjustment of $to resolve matter
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Unfortunately Gillman Honda was not happy to help me over the phone before the deadline occurredThey never looked up the specific information for my carThey did not inform me of Technical service bulletin # *** which *** now says pertained to my car but is expiredThey also never informed me of the extension sent out by *** in September, TSB # *** (which I also did not get from *** but had to find on safecar.gov)It gives 2006-*** until this March to have the work completedI fully assume however, that this will not pertain to me until after it too has expiredGillman Honda does not care that they failed their customerThey do not care that they never took the time to properly answer my questionsThey do not care that they never got back to me and instead felt it was my job to inquire with them a third time to find out what to do about the obvious warranty issue with my carI am only asking to right the wrongs that have occurred from your negligenceMy sole fault in this issue was that I relied on the dealership that I bought the car from and assured me that they would service me from that point on, Gillman Honda. Well they have fallen well short of that promise in this respectI ask you arbitrators, do you believe that customer service only pertains to irate customers? Why is it my responsibility to hound themWhy should it take three attempts at the service department and one at the body and paint department to get to the bottom of this. Do you believe that the professional service writers at the car dealership should no how to look up correct information and care enough to do so? They encourage all warranty work and service go through them but do not do what is necessary to allow that to happen. I will not stop this complaint nor others until the issue with my car is resolved
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
I have $matched four times which made the card winner. *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me
The mailer says "You could win $50,000" "You
may be the lucky winnerYou must match amounts to win." "If values
don’t match, you lose."The disclaimer clearly indicates what the odds of
winning are for each prizeThe numbers on the mail piece, are just that,
numbersThere is nothing that
indicates that the matching amounts will be
what you win. *** ***Gillman Marketing Director
Mr*** purchased a
*** *** from Gillman Honda in Houston on 11/01/ At the time of purchase
this vehicle had 64,miles on it We offered Mr*** a policy that is
designed for high mileage vehicle’sThe policy that Mr*** purchased is
the most
comprehensive policy we offer for high mileage vehicles This policy
does come with exclusions. When we contacted Mr*** about this complaint
and he said that after reviewing the contract he agreed that only major components would
be coveredThe repair that was needed was an actuator in an air
conditioner duct and this is not a covered itemMr*** was hoping for a
one-time adjustment and we have declined Sincerely,Daryl W***General Manager***
Mr**
Thank you of notifying us with
your complaintWe strive to provide our customers with the best possible
service and when that is not achieved it is important for us to know and make
the necessary steps to ensure that this does not happen again
We regret any
inconvenience and
frustration that your experience has caused you We would appreciate it
if you could give the opportunity to rectify any mistakesOur Body Shop
Manager will be in touch with you in order to get this amicably resolved
*** ***
Manager Gillman Collision Center
*** *** *** *** *** ***
Houston, TX
***
*** ***
Dear Mr***,
As per your conversation today with me, I have set a meeting up for you to meet with our Honda District Parts and Service
Representative, Peter H***, for 10:a.mon April 3rd, in order to discuss
your *** Paint concern
Kelly G***
Gillman Honda South Service Director
direct line: ***
Mr*** came into our dealership on 12/22/2014, he
asked to speak to a manager in reference to a paint concern that he was
experiencing on different panels. Gillman *** Southwest printed the Vehicle Identification Number (VIN) status report on 12/22/14, it did not show any warranty
extension for paint We explained this to Mr***, he then stated that he obviously had a paint issue and he wanted *** *** *** (AHM) to address it. The Service Director, Kelly G***, also explained that the only other
reason that the VIN status would not reflect this warranty paint extension
would be because he waited past the expiration date to inquire about it or his car was not part of the warranty extension. We are only able to see/print the VIN report that is part of ***'s software the day we pull it up, not see any past dated VIN reports. The Service Manger then explained that she would be happy to
contact AHM on his behalf and get back with him, but could not guarantee that
they would assist him. Mr***
agreed and he left
The customer returned in January at which point Kelly explained
that she did not have an answer for him although she would be happy to contact them
if he could wait, which he agreed to.
After about minutes she returned with *** *** *** District Manager’s response which was that *** *** *** would not offer any goodwill
assistance on this warranty extension as it had already expired on November 15,
a month prior to him coming into our store In summary, the *** Paint warranty extension was expired or his car was not part of the *** warranty in the first place We are only able to see/print the VIN report that is part of ***'s software the day we pull it up, not see an past dated report.
As soon as she explained this Mr*** became very
belligerent with me in front of
everyone within a close proximity.
He requested to speak to me, the General Manager, and I was out of the office
at that time so she gave him the proper contact information as he stated that he
was not going to stop there
As far as Mr***’s statement that he phoned in about his paint warranty and was misinformed I would like to say that our staff would certainly quote
the original manufacturer’s standard paint warranty which is years or 36,
miles They would not assume he was part of a *** extended warranty program.We stand behind our previous comments that he waited too long to bring the car to *** and any warranty on his *** *** *** *** out of warranty.Gillman Honda SouthwestDaryl W***, General Manager***
Automobile warranty extensions are sent by the Automobile Manufacture not by the dealerships Gillman would have been happy to have the business if he would have brought the car to us before the expiration date set by *** ***
I would like to apologize to *** *** for the delay in receiving the refund The salesperson he mentioned ***, did request a check from our accounting department as he stated The check was made out to *** *** and when it went for signature the Manager in accounting noticed the
check was incorrectly made out to *** ***, when it should have been made out to the finance company The title process is different when the vehicle is leased instead of purchased outright Then our accounting Manager was in the hospital for several days When brought to our attention again we cut the check yesterday and I have attached a copy for your review
Again, I sincerely apologize to *** *** for the delay in his refund and hope we will be able to continue to have a relationship with him We want to do the right thing every time and take care of our customers
Sincerely,
*** ***
Executive Office
Mr*** purchased a
*** *** from Gillman Honda in Houston on 11/01/At the time of purchase
this vehicle had 64,miles on it. We offered Mr*** a policy that is
designed for high mileage vehicle’sThe policy that Mr*** purchased is
the most compressive policy we offer for high mileage vehicles.This policy
does come with exclusionsWhen we contacted Mr*** about this complaint
and he said that after reviewing the contract he understood that only major components would
be coveredThe repair that was needed was an actuator in an air
conditioner duct and this is not a covered itemMr*** was hoping for a
one-time adjustment and we have declined