Sign in

Knott's Plumbing

Sharing is caring! Have something to share about Knott's Plumbing? Use RevDex to write a review
Reviews Knott's Plumbing

Knott's Plumbing Reviews (19)

Mr. [redacted] came into our dealership on 12/22/2014, he
asked to speak to a manager in reference to a paint concern that he was
experiencing on different panels. Gillman [redacted] Southwest printed the Vehicle Identification Number (VIN) status report on 12/22/14, it did not show any warranty...

extension for paint.  We explained this to Mr. [redacted], he then stated that he obviously had a paint issue and he wanted [redacted] (AHM) to address it.  The Service Director, Kelly G[redacted], also explained that the only other
reason that the VIN status would not reflect this warranty paint extension
would be because he waited past the expiration date to inquire about it or his car was not part of the warranty extension. We are only able to see/print the VIN report that is part of [redacted]'s software the day we pull it up, not see any past dated VIN reports. The Service Manger then explained that she would be happy to
contact AHM on his behalf and get back with him, but  could not guarantee that
they would assist him.  Mr. [redacted]
agreed and he left.
The customer returned in January at which point Kelly explained
that she did not have an answer for him although she would be happy to contact them
if he could wait, which he agreed to. 
After about 15 minutes she returned with  [redacted] District Manager’s response which was that [redacted] would not offer any goodwill
assistance on this warranty extension as it had already expired on November 15,
2014 a month prior to him coming into our store.   In summary, the [redacted] Paint warranty extension was expired or his car was not part of the [redacted] warranty in the first place.   We are only able to see/print the VIN report that is part of [redacted]'s software the day we pull it up, not see an past dated report. 
As soon as she explained this Mr. [redacted] became very
belligerent with me in front of 
everyone within a close proximity. 
He requested to speak to me, the General Manager, and I was out of the office
at that time so she gave him the proper contact information as he stated that he
was not going to stop there.
As far as Mr. [redacted]’s statement that he phoned in about his paint warranty and was misinformed I would like to say that our staff would certainly quote
the original manufacturer’s standard paint warranty which is 3 years or 36,000
miles.  They would not assume he was part of a [redacted] extended warranty program.We stand behind our previous comments that he waited too long to bring the car to [redacted] and any warranty on his [redacted] out of warranty.Gillman Honda SouthwestDaryl W[redacted], General Manager[redacted]

I would like to apologize to [redacted] for the delay in receiving the refund.  The salesperson he mentioned [redacted], did request a check from our accounting department as he stated.  The check was made out to [redacted] and when it went for signature the Manager in accounting noticed the...

check was incorrectly made out to [redacted], when it should have been made out to the finance company.  The title process is different when the vehicle is  leased instead of purchased outright.  Then our accounting Manager was in the hospital for several days.  When brought to our attention again we cut the check yesterday and I have attached a copy for your review.
Again, I sincerely apologize to [redacted] for the delay in his refund and hope we will be able to continue to have a relationship with him.  We want to do the right thing every time and take care of our customers.
Sincerely,
[redacted]
Executive Office

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Unfortunately Gillman Honda was not happy to help me over the phone before the deadline occurred. They never looked up the specific information for my car. They did not inform me of Technical service bulletin # [redacted] which [redacted] now says pertained to my car but is expired. They also never informed me of the extension sent out by [redacted] in September, TSB # [redacted] (which I also did not get from [redacted] but had to find on safecar.gov). It gives 2006-2010 [redacted] until this March to have the work completed. I fully assume however, that this will not pertain to me until after it too has expired. Gillman Honda does not care that they failed their customer. They do not care that they never took the time to properly answer my questions. They do not care that they never got back to me and instead felt it was my job to inquire with them a third time to find out what to do about the obvious warranty issue with my car. I am only asking to right the wrongs that have occurred from your negligence. My sole fault in this issue was that I relied on the dealership that I bought the car from and assured me that they would service me from that point on, Gillman Honda. Well they have fallen well short of that promise in this respect. I ask you arbitrators, do you believe that customer service only pertains to irate customers? Why is it my responsibility to hound them. Why should it take three attempts at the service department and one at the body and paint department to get to the bottom of this. Do you believe that the professional service writers at the car dealership should no how to look up correct information and care enough to do so? They encourage all warranty work and service go through them but do not do what is necessary to allow that to happen. I will not stop this complaint nor others until the issue with my car is resolved.

Mr. [redacted] purchased a 2009
[redacted] from Gillman Honda in Houston on 11/01/2014. At the time of purchase
this vehicle had 64,857 miles on it. We offered Mr. [redacted] a policy that is
designed for high mileage vehicle’s. The policy that Mr. [redacted] purchased is
the most compressive policy we offer for high mileage vehicles.This policy
does come with exclusions. When we contacted Mr. [redacted] about this complaint
and he said that after reviewing the contract he understood that only major components would
be covered. The repair that was needed was an actuator in an air
conditioner duct and this is not a covered item. Mr. [redacted] was hoping for a
one-time adjustment and we have declined.

I would accept a one time adjustment of $150 to resolve matter.

I was involved in diagnosing her check engine light last time she was here and I spent a good amount of time trying to explain to her exactly what was going on with her vehicle,The very first time she came in we had a misfire code in all cylinders so since the vehicle had 134,978 miles and spark...

plugs were never replaced( every 100k miles) we recommended the spark plugs to be replaced first, so we did that, a week and 500 miles later she came back with a check engine light back on and we had cylinder number 4 misfire at this point we cleared the light and told her if the light comes back on she might need a valve adjustment, almost a month later after 1000 miles she comes back in with a check engine light and I got involved and promised to look into it for her and this time we had cylinder number 3 misfiring after doing extensive diagnosis(at no charge to her) we found that the EGR PORT is clogged due to lack of maintenance and the EGR valve was sticking due to lack of maintenance.I tried to accommodate Ms. [redacted] and offered her a substantial discount for the repairs and she told me she would think about it and she would call me back which she never did.The fact is her vehicle is not well maintained and the first time she came in she had a misfire code for all cylinders and the last time she came in she had a misfire in only one cylinder.It was my decision not to refund her her money but to do everything I could to help her resolve the problem as she has had multiple issues. Sincerely,Shang [redacted]Service Manager713.776.7118

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   Sent: Monday, January 09, 2017 12:14 PM Subject: Re: You have a New Message from Revdex.com Regarding Complaint...

#[redacted]Please cancel my complaint number [redacted] . It has been resolved satisfactorily. Thanks.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
While I appreciate not having to wait months for a response this time, this is still a complete refusal to accept any blame of an issue caused by Gilman Honda. Once again, this does not address the fact that at no time was I made aware of a "known issue" with the paint color and model of my car. Even when I called to ask what the warranty for MY vehicle was, I was given inaccurate and incomplete information. The #1 complaint for my vehicle registered with carcomplaints.com is for this exact problem. In a technical service bulletin released by [redacted] it stated due to a large number of complaints a warranty extension was being made. When asked over the phone months prior, the service professionals at Gillman Honda should have informed me of that possibility. [redacted] itself is required to inform me of any warranty changes or recalls but didn't do that either. The fact is that it took me physically going to the dealership and not excepting being blown off to get the truth. The service advisor at the body shop knew right away that this entire generation of [redacted] in my color was affected by a warranty extension. Maybe if the service department had cared enough to even look at the color of my car, it might have jarred their memory. The truth is Gillman Honda sold me a product that I have an issue with. I do not believe that it is odd to expect a 2008 vehicle with 55K miles to not have these serious paint issues. As I do not believe it is too much to expect of your local [redacted] professional to be well informed and have at least a modicum of customer empathy and problem solving skills. This particular complaint, however, is in reference to the blatant disregard for their customer's best interest. No suggestions, no problem solving, no help has ever been given to me. In fact, I had to return to the dealership again just to hear the outcome of my previous visit. This, in spite of the fact that Mrs. G[redacted] assured me that she would get back to me. She is trying to make this out to be a complaint against Honda but I assure you it is a complaint against Gillman Honda's service or lack there of. I reiterate, if it had not been for Gillman Honda's lack of service over the phone the issue of a deadline for warranty would not exist.

We apologize if you are
confused by the mailer that you received.  The mailer clearly states that
you COULD win $50,000.  The scratch match and win section does not list
dollar amounts but lists 4 numbers.  The mailer clearly states that if you
match the four numbers to proceed to the event to claim your prize.  The
rules, listed on the back of the mailer clearly states that if you match, you qualify
to play the game to win the $50,000.  The rules, as listed on the
mailer, are listed below.
  
The mailer clearly states the
following
 
(*) NO PURCHASE OR DONATION
NECESSARY TO ENTER OR WIN.  PURCHASE OR DONATION DOES NOT INCREASE CHANGES
OF WINNING.  Void where prohibited.  Scratching off a matching
combination qualifies you to play the $50,000 Instant Win Scratch Of Ticket
contest.  $50,000 Instant Win Scratch Off Ticket requires removing (6) of
(3) scratch off surfaces to reveal winning symbols to claim cash prize. 
Odds 1:593:775.  See rules on card for details.  If after you scratch
off the $50,000 Instant Win Scratch Off Tickets and you are not a $50,000
winner, you will receive a U.S. $2. Bill as a consolation prize.
 
(**)  NO PURCHASE OR
DONATION NEXESSARY TO ENTER OR WIN.  PURCHASE OR DONATION DOES NOT
INCREASE CHANGES OF WINNING.  See dealer for details.  Bring
invitation to event location to compare your confirmation code to prize board
to determine if you have won $100 cash.  Winner/addressee must be 18 years
or older, and must bring flyer to event location during the sale dates listed
above.  A) All taxes are the responsibility of the prize winner.  B)
Odds of winning $100 cast ($100 value) are 1:10,000.   The designated
winner must show valid state ID and must be verified as the designated winner
on file. C) This promotion is void where prohibited by law  d) Dealer not
responsible for lost, late or misdirect prize piece.  E) This contest is
sponsored by the dealership listed on advertisement f) Eligibility limited to
U.S. Residents.  Employees and relatives of the dealership are ineligible
to participate in this promotion.  See dealer for complete contest
rules.  Any unclaimed prize will not be awarded.  Must be 18 years of
age or older to win.  Photos are for illustration purposed only.  Not
responsible for typographical err

Revdex.com:
This letter is to inform you that Gillman Honda Houston Southwest has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/15/2016 and assigned ID [redacted].  I received a check from them early last week.  Fortunately, thanks to...

the Revdex.com, I did not have to pursue legal action.  I really appreciate your help with this matter.
Regards,  [redacted]

Dear Mr. [redacted],
As per your conversation today with me, I have set a meeting up for you to meet with our Honda District Parts and Service
Representative, Peter H[redacted], for 10:00 a.m. on April 3rd, 2015 in order to discuss
your [redacted] Paint concern.
Kelly G[redacted]
Gillman Honda South Service Director
direct line:   [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  I have $5000 matched four times which made the card winner. [redacted]

The customer met with our General Manager [redacted] Waterwall on Saturday.  He will be happy to replace the light and has already ordered the part.  He will call the customer when the light arrives and install the new part for free.We hope to earn his trust and look forward to seeing him at...

Gillman Honda Southwest to repair his car.[redacted] AdamsExecutive Assistant

The correspondent’s mother, [redacted] came in and did request the dealer to perform a safety recall, upon writing the repair order the customer gave [redacted] her key and it was tagged properly for identification. Next our employee went to move the car off of the drive to work on the vehicle at which...

point he observed that the key she gave us would fit and turn in the ignition but would not start the car. Next [redacted] went to the customer to inform her and she pulled out key #2, which was only had the top outer plastic casing but was missing the transmitter and back plastic casing.  This key did start the vehicle. We do not know what the customer is referring to as we returned both keys back to the customer in the same condition they were in when she came in.  The dealer also did not charge the customer for the two new keys that we understood she wanted.       Kelly G[redacted] Gillman Honda South Service Director direct line:   [redacted] fax number: [redacted]

Revdex.com:
This letter is to inform you that Gillman Honda Houston Southwest has carried out to my satisfaction the resolution it proposed for my complaint, filed on 7/20/2015 12:00:00 AM and assigned ID [redacted].
Regards,

I do not have the original invoice or receipt with me in Houston as it was replaced in TN. My entire point is that it was never communicated until after the fact that the refund was for the original place I had them first replaced and not from Gillman Honda. I only got the spark plugs replaced at Gillman Honda because they initially said that the spark plugs were causing the check engine light to come on, which ended up not being the case because the light repeatedly came back on after other visits since having spark plugs replaced. At this point, I don't care about the refund anymore. I shouldn't have had to go through filing a 2nd complaint if the dealership would exercise professional and respond to email messages in a timely manner.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10938144, and find that this resolution would be satisfactory to me.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

The mailer says "You could win $50,000" "You
may be the lucky winner. You must match 3 amounts to win." "If values
don’t match, you lose.". The disclaimer clearly indicates what the odds of
winning are for each prize. The numbers on the mail piece, are just that,
numbers. There is nothing that...

indicates that the 3 matching amounts will be
what you win. [redacted]Gillman Marketing Director

Check fields!

Write a review of Knott's Plumbing

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Knott's Plumbing Rating

Overall satisfaction rating

Add contact information for Knott's Plumbing

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated