Knotty Lemon Designs Reviews (%countItem)
Knotty Lemon Designs Rating
Address: 7 Locks Rd, Dartmouth, Nova Scotia, Canada, B2X 2J6
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Purchased a handmade item from this company online.
Etransfer Transaction including funds for shipping.
Item was not sent and each inquiry as to its delivery was met with profuse apology and promises of prompt action that never occurred.
This item was ordered in June 2019 and, as explained to the artist, was a wedding gift for a late August 2019 wedding, that she assured me would be delivered on time.
The item was not a custom made piece but a piece that was already constructed and was offers at a discounted price.
The item was not sent despite numerous inquiries until possibly Nov. 05 2019 when a parcel was sent to the incorrect address and therefore not delivered.
I was in contact with the artist who assured me she would intercept the parcel and redirect but never did and whatever may have been in the package was sent to a *** dead storage.
Further contact was made assuring me I would receive a refund for the monies sent but excusing her ability to pay near Christmas - so therefore by January 2020.
Recent contact inquiring as to the status of our business has been answered with an excuse of low funds and an April date suggested for possible refund.
Though the creations look lovely and her *** entity seems legitimate I feel I am left no other recourse but to ask for an official inquiry into the difficulty meeting her responsibility.
Hi there
The piece of art was sent to the location twice. It was sent back to me the first time. And then the second time they had told me it was sent back again because they didn’t add their (apartment number or suite number? I can’t recall however the address provided was missing an important number. I never did receive the piece back the second time. However that does not mean I won’t reimburse you. The first quarter of the year is very tight for me and I am unable to reimburse you immediately. During the outbreak things are exceptionally tighter than last year as well. This is the point where independent artists here in Nova Scotia start to flourish but sadly not the case. I know you’ve been extremely patient however I need a bit of time. Give me until the end of April please. You are at the top of my priority list. I’m so sad this ended up how it did. It was a beautiful piece and I was excited for your family to have a piece of home! Thank you.