Knox Realty

March 28, [redacted] I am in receipt of your letter regarding the above noted ID numberAttached you will find a copy of the letter that I sent to [redacted] , property owner, in response to her demand letter.Also enclosed is a copy of our management agreementIt states, in part, that the "owner shall not hold Agent liable for any error of judgement.......except in cases of willful misconduct or gross negligence." I do not believe that either of these cases occurred, The management agreement also calls for "periodic inspections" and does not state a specific inspection schedule.We managed this property for one month shy of twelve years with no complaint from the ownerOn the contrary, she was reasonable to work with and complimentary to both us and the tenant for their upkeep of the property.In addition to our services on behalf of the owner I would also like to point out that she was in contact with the tenant directly on numerous occasions during the years that we managed the propertyThe tenant admitted to the property owner that he did not contact her or us regarding the roof leak or the hot water heater leak.If I can be of further assistance, please do not hesitate to contact me.Sincerely, [redacted]

I am rejecting this response because: I no way is it acceptable for a property manager to do a physical inspection of a property three times in twelve years I did trusted this management company to take care of my property and made the misjudgement of not reading all the fine print concerning regular inspections of the propertyThis is the worst management agreement that's ever been produced and it apparently takes care of the management company and screws the property owner I did not know about the water heater until I fired Knox Realty and the Contractor discovered the rusted water heater by noticing all the water damage on the door and siding below I personally feel this was "gross negligence" The tenant DID inform me after I severed my arrangement with Knox Realty that the kitchen faucet had been leaking and he did contact them about it They sent their maintenance man out to fix it and whatever he did didn't cure the problem for any duration so the tenant finally just put a bucket underneath the leak cause he didn't want to keep calling Thus the cabinet was rotted underneath Tenants are sometimes concerned about calling because they DON'T want a walk thru on the property which really needed to be done because he did NOT take care of it Just the opposite The house had Deep dirt and filth after he conveniently moved out of state so I had no recourse

March 28, 2016 [redacted] I am in receipt of your letter regarding the above noted ID number. Attached you will find a copy of the letter that I sent to [redacted] , property owner, in response to her demand letter.Also enclosed is a copy of our management agreement. It states, in... part, that the "owner shall not hold Agent liable for any error of judgement.......except in cases of willful misconduct or gross negligence." I do not believe that either of these cases occurred, The management agreement also calls for "periodic inspections" and does not state a specific inspection schedule.We managed this property for one month shy of twelve years with no complaint from the owner. On the contrary, she was reasonable to work with and complimentary to both us and the tenant for their upkeep of the property.In addition to our services on behalf of the owner I would also like to point out that she was in contact with the tenant directly on numerous occasions during the years that we managed the property. The tenant admitted to the property owner that he did not contact her or us regarding the roof leak or the hot water heater leak.If I can be of further assistance, please do not hesitate to contact me.Sincerely, [redacted]

I am rejecting this response because: I no way is it acceptable for a property manager to do a physical inspection of a property three times in twelve years. I did trusted this management company to take care of my property and made the misjudgement of not reading all the fine print concerning regular inspections of the propertyThis is the worst management agreement that's ever been produced and it apparently takes care of the management company and screws the property owner. I did not know about the water heater until I fired Knox Realty and the Contractor discovered the rusted water heater by noticing all the water damage on the door and siding below. I personally feel this was "gross negligence". The tenant DID inform me after I severed my arrangement with Knox Realty that the kitchen faucet had been leaking and he did contact them about it. They sent their maintenance man out to fix it and whatever he did didn't cure the problem for any duration so the tenant finally just put a bucket underneath the leak cause he didn't want to keep calling. Thus the cabinet was rotted underneath. Tenants are sometimes concerned about calling because they DON'T want a walk thru on the property which really needed to be done because he did NOT take care of it. Just the opposite. The house had Deep dirt and filth after he conveniently moved out of state so I had no recourse

March 28, 2016*** *** ***I am in receipt of your letter regarding the above noted ID numberAttached you will find a copy of the letter that I sent to *** ***, property owner, in response to her demand letter.Also enclosed is a copy of our management agreementIt states, in
part, that the "owner shall not hold Agent liable for any error of judgement.......except in cases of willful misconduct or gross negligence." I do not believe that either of these cases occurred, The management agreement also calls for "periodic inspections" and does not state a specific inspection schedule.We managed this property for one month shy of twelve years with no complaint from the ownerOn the contrary, she was reasonable to work with and complimentary to both us and the tenant for their upkeep of the property.In addition to our services on behalf of the owner I would also like to point out that she was in contact with the tenant directly on numerous occasions during the years that we managed the propertyThe tenant admitted to the property owner that he did not contact her or us regarding the roof leak or the hot water heater leak.If I can be of further assistance, please do not hesitate to contact me.Sincerely,*** *** ***

March 28, 2016[redacted]I am in receipt of your letter regarding the above noted ID number. Attached you will find a copy of the letter that I sent to [redacted], property owner, in response to her demand letter.Also enclosed is a copy of our management agreement. It states, in...

part, that the "owner shall not hold Agent liable for any error of judgement.......except in cases of willful misconduct or gross negligence." I do not believe that either of these cases occurred, The management agreement also calls for "periodic inspections" and does not state a specific inspection schedule.We managed this property for one month shy of twelve years with no complaint from the owner. On the contrary, she was reasonable to work with and complimentary to both us and the tenant for their upkeep of the property.In addition to our services on behalf of the owner I would also like to point out that she was in contact with the tenant directly on numerous occasions during the years that we managed the property. The tenant admitted to the property owner that he did not contact her or us regarding the roof leak or the hot water heater leak.If I can be of further assistance, please do not hesitate to contact me.Sincerely,[redacted]

I am rejecting this response because:   I no way is it acceptable for a property manager to do a physical inspection of a property three times in twelve years.  I did trusted this management company to take care of my property and made the misjudgement of not reading all the fine print concerning regular inspections of the property. This is the worst management agreement that's ever been produced and it apparently takes care of the management company and screws the property owner.  I did not know about the water heater until I fired Knox Realty and the Contractor discovered the rusted water heater by noticing all the water damage on the door and siding below.   I personally feel this was "gross negligence".  The tenant DID inform me after I severed my arrangement with Knox Realty that the kitchen faucet had been leaking and he did contact them about it.  They sent their maintenance man out to fix it and whatever he did didn't cure the problem for any duration so the tenant finally just put a bucket underneath the leak cause he didn't want to keep calling.   Thus the cabinet was rotted underneath.  Tenants are sometimes concerned about calling because they DON'T want a walk thru on the property which really needed to be done because he did NOT take care of it.  Just the opposite.   The house had Deep dirt and filth after he conveniently moved out of state so I had no recourse.

Review: They were my property manager for 12 years and did a walk thru on the property themselves three times during that period. They claimed whenever they sent their maintenance man in to do any repairs, that person would do an inspection on the house to make sure everything was in order. And ... they would also drive by the property to make sure it "looked" okay. I finally fired them in October 2014 due to the poor condition of certain items. I wrote them a letter telling them I felt they were negligent and they stated they felt they were satisfied with the service they provided and would not compensate/refund some of the property management fee to me.Desired Settlement: Wanted 9 years of management fees refunded to me for the years they did not do a walk thru on the property.

Business

Response:

March 28, 2016