Was out of town for several weeks and they turned off my power (without a courtesy call) even after payment was made Guaranteed power would be restored by midnight, which they did not follow through on, even hours after the initial request for service at 2pm Six additional requests for service (@5:30pm, 9pm, 10:30pm, 11pm, 11:20pm and 12pm) were ignored On the fifth request at 12:15pm KUB finally returned my call and service was restored in minutes Extremely fustrating customer service and generally unresponsive unless pestered incessently They are lucky to have a monopoly in the area
This is the worst customer service company I have ever dealt with This company in my opinion feels as though because they have the only eletric service in the area they can say and do anything to there customersThey belittle, degrade and handle the accounts anyway they see fit They do no value their customers
Was out of town for several weeks and they turned off my power (without a courtesy call) even after payment was made. Guaranteed power would be restored by midnight, which they did not follow through on, even 10 hours after the initial request for service at 2pm. Six additional requests for service (@5:30pm, 9pm, 10:30pm, 11pm, 11:20pm and 12pm) were ignored. On the fifth request at 12:15pm KUB finally returned my call and service was restored in 15 minutes. Extremely fustrating customer service and generally unresponsive unless pestered incessently. They are lucky to have a monopoly in the area.
Was out of town for several weeks and they turned off my power (without a courtesy call) even after payment was made Guaranteed power would be restored by midnight, which they did not follow through on, even hours after the initial request for service at 2pm Six additional requests for service (@5:30pm, 9pm, 10:30pm, 11pm, 11:20pm and 12pm) were ignored On the fifth request at 12:15pm KUB finally returned my call and service was restored in minutes Extremely fustrating customer service and generally unresponsive unless pestered incessently They are lucky to have a monopoly in the area
This is the worst customer service company I have ever dealt with This company in my opinion feels as though because they have the only eletric service in the area they can say and do anything to there customersThey belittle, degrade and handle the accounts anyway they see fit They do no value their customers
Was out of town for several weeks and they turned off my power (without a courtesy call) even after payment was made. Guaranteed power would be restored by midnight, which they did not follow through on, even 10 hours after the initial request for service at 2pm. Six additional requests for service (@5:30pm, 9pm, 10:30pm, 11pm, 11:20pm and 12pm) were ignored. On the fifth request at 12:15pm KUB finally returned my call and service was restored in 15 minutes. Extremely fustrating customer service and generally unresponsive unless pestered incessently. They are lucky to have a monopoly in the area.