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Knoxville's Roofing Company

6343 Rutledge Pike, Knoxville, Tennessee, United States, 37924

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Knoxville's Roofing Company Reviews (%countItem)

New roof was on for 6mos began to leak. Came out 2 more times after leaks w/no repair. More damage and now more excuses than repairs.
Knoxville's Roofing came out to replace roof in April 2018 during that replacement the worker fell through the celling in spare room. They repaired the celling and continued to replace the roof. It began to leak in the kitchen (were original leak was before replacing the roof) about 6 months after replacement. They came out and tightened a few screws and added more caulk. Thought that it was repaired. A big storm came through and it again leaked in the same place in the kitchen. Again they came out and did a few things and it leaked again. Since then I have not been able to get anyone to come out. I've had to leave multiple messages through their answering service w/very little response. I've been MORE than understanding with their excuses and now I'm tired of waiting for a repair. My kitchen celling is damaged and they keep telling me they don't have the staff to come out. I have a workmanship warranty for 5yr and 40yr warranty on the roof itself. It is now 2020 and I have NO results but excuses. I will be happy to provide supporting documents.

Desired Outcome

I want the roof repaired once and for all and my celling in the kitchen to be replaced, the insulation replaced and the repairs to match the rest of my kitchen celling I DO NOT want kiltz and paint job w/NO repair of damage from water. I do want the warranty to be honored for the time it was originally agreed upon. Even if they have to contract out to someone else I should not have to worry if my warranty is voided. Or if they will come out in the future to repair anything. Honestly I'm at a point now were I want my money back and will find someone else to come out and repair/replace my roof and celling. I'm so frustrated!

Two years ago I found my roof inside my house was leaking. I called Knoxville's Roofing Company to come out and repair the leak. They charged me $1500 to put a TPO layer on an adjacent Porch roof as it was not pitched enough and Dusty, thought the water was leaking back into the house. Come to find out the issue was actually in a valley in the roof above the porch. So they had to come out 3 more times before the leak was finally resolved. From that point on I was promised that the work was warrantied for 5 years. Two years later my porch roof with the TPO started to leak. I had to call Knoxville Roofing company multiple times to get someone to come back out and assess the damage from their it took another month to get someone back out. During that down time the interior of the house started leaking in the same spot it was leaking two years before. Dusty, came back out and determined that they couldn't fix the leak and what they should've originally done was replace the entire roof so he offered to refund the full $1500 that I paid originally because my roof was still leaking. I was promised my refund in 30 days it has now been 7 weeks and I have not received my refund. I have contacted this company multiple times and no one has ever called me back. The only response I received was an email that said sorry we're struggling financially but have every intent to provide you your refund. Meanwhile my roof is still leaking and I need that money to put a new one on my house. They left shingles and materials on my property after the repairs which I had to call back numerous times to get them to pick up, they didn't use matching drip edge on the porch, and the TPO is wrinkled and has large waves in it.
Product_Or_Service: Roof Repair

Desired Outcome

Refund I want the $1500 the company promised to refund me immediately. I want someone to evaluate this organization to ensure that they are qualified to actually repair rooves, so this doesn't happen to anyone else.

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Address: 6343 Rutledge Pike, Knoxville, Tennessee, United States, 37924

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