Knuckle Buster Customs

Not sure what the attachment is forWe know that our #pricing is plus PA tax

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

---------- Forwarded message ----------From: Knuckle Buster CustomsDate: Fri, Sep 11, at 11:AMSubject: Link did not workTo: ***@myRevdex.com.orgHi I spoke with someone via live instant messaging and they sid to send you this information so you could put it in my
file for case: ***thanks! Paul K*** The client dropped of an extremely dirty vehicle Subaru SUV to be detailed at my shopVehicle was extremely dirty inside and outWe usually charge extra, but we did notPerson picking up the SUV wanted to use a gift certificate that was expired over five yearsWe had no record in our files and it looked to be a copy. Customer said it was for a full detail and did not have to pay for cleaningWe told customer that our gift certificates have the dollar amount on them, not a cleaning packageWe explained that we would not put “full detail” on a gift certificate because we charge different prices for our detailing service because of the different size of Car, SUV, Truck, Van, etc. We also explained that we had raised our pricing at least twice in the last years because of product costsI am a sole proprietor with no complaints in over years in business. I hope this helpsTHANK YOU! Paul K***

Not sure what the attachment is for. We know that our #2 pricing is 29.95 plus PA tax.

---------- Forwarded message ----------
sans-serif;">From: Knuckle Buster Customs<[redacted].net>Date: Fri, Sep 11, 2015 at 11:43 AMSubject: Link did not workTo: [redacted]@myRevdex.com.org
Hi I spoke with someone via live instant messaging and they sid to send you this information so you could put it in my file for case: [redacted]. thanks! Paul K[redacted]
 
The client dropped of an extremely dirty vehicle Subaru SUV to be detailed at my shop. Vehicle was extremely dirty inside and out. We usually charge extra, but we did not. Person picking up the SUV wanted to use a gift certificate that was expired over five years. We had no record in our files and it looked to be a copy.  Customer said it was for a full detail and did not have to pay for cleaning. We told customer that our gift certificates have the dollar amount on them, not a cleaning package. We explained that we would not put “full detail” on a gift certificate because we charge different prices for our detailing service because of the different size of Car, SUV, Truck, Van, etc.  We also explained that we had raised our pricing at least twice in the last 5 years because of product costs. I am a sole proprietor with no complaints in over 11 years in business.  I hope this helps. THANK YOU! Paul K[redacted]