Knudtsen Chevrolet Company

We have been in contact with the [redacted] with the last contact received received from the [redacted] on 9/15/after our response on 9/14/A check is in process to be sent for the amount requested

Complaint: [redacted] I am rejecting this response because: We received their attorney's response letter that was full of blatant lies and a preposterous claimTheir attorney claims we were told "several times" that we had to pay for all the accessoriesNot onceThat is just not trueWe spent hours negotiating with the salesman and got approval, then they included them in the final papers to sign and lied to usTheir attorney also claims that I went to the DMV (Licensing Center) and demanded that they pay me for the $3,of accessories and the taxes on them! Really? Who in their right mind would go and do that?? What a preposterous lie, not even in any reality or truthWowI have a lot of background in working with Licensing Centers and I'm a former special duty SheriffMakes no senseWe plan to sue them in Small Claims Court and let the Judge serve justiceThey should be ashamed of themselves for doing bait and switch techniquesThey are not honest Sincerely, [redacted] ***

Hi [redacted] , My complaint number is [redacted] , I wanted to inform you that the complaint was resolved [redacted] ***

Prior to us receiving this complaint, Mr. & Mrs. [redacted] sought legal counsel. The most recent letter by the ***'s attorney was received by us on February 2, 2018. As a result, we have turned this matter over to our attorney.

Revdex.com: I would like to reject the offer of Arbitration for complaint ID [redacted] Sincerely, [redacted] and [redacted] ***

We have been in contact with the [redacted] with the last contact received received from the [redacted] on 9/15/17 after our response on 9/14/17. A check is in process to be sent for the amount requested.

Complaint: [redacted]
I am rejecting this response because: We...

received their attorney's response letter that was full of blatant lies and a preposterous claim. Their attorney claims we were told "several times" that we had to pay for all the accessories. Not once. That is just not true. We spent hours negotiating with the salesman and got approval, then they included them in the final papers to sign and lied to us. Their attorney also claims that I went to the DMV (Licensing Center) and demanded that they pay me for the $3,000 of accessories and the taxes on them! Really? Who in their right mind would go and do that?? What a preposterous lie, not even in any reality or truth. Wow. I have a lot of background in working with Licensing Centers and I'm a former special duty Sheriff. Makes no sense. We plan to sue them in Small Claims Court and let the Judge serve justice. They should be ashamed of themselves for doing bait and switch techniques. They are not honest. 
Sincerely,
[redacted]

Revdex.com:
I would like to reject the offer of Arbitration for complaint ID [redacted].
Sincerely,
[redacted] and [redacted]

We suggest arbitration though the Revdex.com.  The decision of the Revdex.com arbitrator is binding on us and it may save time and money for Mr. [redacted] since there is no cost to him for arbitration.Respectfully,Eve L. K[redacted], PresidentKnudtsen Chevrolet Co.

Prior to us receiving this complaint, Mr. & Mrs. [redacted] sought legal counsel. The most recent letter by the [redacted]'s attorney was received by us on February 2, 2018. As a result, we have turned this matter over to our attorney.

Hi [redacted], My complaint number is [redacted], I wanted to inform you that the complaint was resolved. [redacted]

Review: we purchased a 2000 silverado during the summer of 2014. we took possession of the vehicle and noticed the ebrake was able to be set, but not unset. once we researched the issue, we saw the cable laying on the floor. we contacted [redacted] in service and was told that once the paperwork from the bank finalized, they would fix it for us. my daughter, [redacted], that owns the vehicle works three jobs. we finally had an opportunity to go in. she gets there and is told that her estate warranty that we paid a fortune for, covers this. they said that it isnt covered and wanted her to pay for this service. they also told her she has a $100 deductible. it is a disappearing deductible if take to original shop, which she did. I called there and spoke to [redacted]. He was actually very rude and condesnding. he was obviously thinking he could get away with this behavior because I was a woman. He told me he would reseach and get back to us. After that happened, he told us he could fix it if we paid, then he said he could fix it with the deductible. so which is is it? We are getting mixed stories. The two reps that told us that they would fix it, no longer work there. Please help us in getting this resolved. thank you.Desired Settlement: would like this repaired, as originally promised.

Business

Response:

We sincerely apologize for the misunderstanding and the attitude of our service consultant. The appropriate action has been taken to remind our people how important our customers are and that their problems are ours to solve.

We were able to be in contact with Ms. [redacted] today and have an appointment after the Thanksgiving holiday to remedy her vehicle as originally promised.

Thank you,

President

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

Review: I came across an ad on [redacted] about a 2013 Volkswagen Jetta for sale. The ad is as follows:

Very nice, like new 2013 Volkswagen Jetta with only 8k miles! Don't spend more on a new Jetta when you can purchase this pre-owned vehicle for less! Call today for more information or to setup an appt to drive it!

VEHICLE OPTIONS

- Power Windows/Locks

- Keyless Entry

- Heated Power Mirrors

- AC

- 5 Passenger Seating

- Nice Stereo w/cd & Aux Jack

- Cruise

- Au[redacted]atic Transmission

- 2.0 4 cyl Engine

- Traction Control

- 1 Owner

- Clean Carfax

- Still Under Factory Warranty

Many More Options Not Listed!

For additional info or to setup a time to come see this vehicle, please call [redacted] @ ###-###-####!

(I have a picture of the ad).

I filled out a finance application and was approved that same day. Two days later I went to [redacted] Chevrolet and test drove the car. As we entered the car, [redacted] proceeded to tell me the features which included cruise. I didn't test the cruise because it was a short test drive. Plus, it looked as if there was in fact cruise.

I purchased the car on August 20th, 2014. The car in fact does NOT have cruise.

The dealership refuses to follow through with their advertisementDesired Settlement: Installation of the missing feature, cruise, that was advertised.

Business

Response:

September 5, 2014

To Whom It May Concern:

We are in contact with Ms. [redacted]. We sincerely apologize for her inconvenience. At this time we are exploring every option to satisfy Ms. [redacted]. Unfortunately, the manufacturer does not support an OEM solution to install cruise control. We are pursuing aftermarket at this time. If that is unavailable, we will offer a trade solution or rescission.

Sincerely,

[redacted]. [redacted]

President

Review: I purchased a 20098 Chevrolet Silverado in Jan 2011. At the time the truck was advertised as a certified used vehicle. I also purchased an extended service contract. Last month I traded same vehicle at Camp Chevrolet in Spokane on Oct 22d, at which time I notified Knudtsen about cancelling the Zurich ESP and requested a refund. I have been in contact in touch with Zurich and was informed Knudtsen would have to refund the contract. I have been in contact with the receptionist several times but [redacted], [redacted] do not feel a need to address me.Desired Settlement: ASAP..... REFUND ALL PAID DUE TO THE ESTENDED SERVICE SHOULD NOT START UNTIL THE MANUFACTURERS WARRANTY EXPIRES.

Business

Response:

Thank you for allowing us to respond to this compliant. I apologize that I could not personally respond until today. I was out of town. I did see the complaint Monday on mobile email and began the investigation then.

We received an inquiry through online chat on our website Friday, November 21 with a message to contact Mr. [redacted]. He indicated that he had left "numerous messages for Mr. [redacted] but he seems to be ignoring me." This chat transcript was delivered to our general manager, [redacted], immediately who delivered it to our business manager, [redacted]. They contacted Mr. [redacted] at that time to address his concern over the refund of his service contract.

We inform our customers at the time of purchase that service contracts are cancellable and that the customer is entitled to a pro-rata refund of the cost of the service contract based on the time or miles elapsed from the time of purchase to the date of cancellation, which ever is greater, and a $50.00 cancellation fee. We also inform them that it takes anywhere from four to six weeks from the date we receive the cancellation until the customer receives a check from us for the refund. We generally receive the money refund from Zurich sooner than four weeks and have been able to make refunds in the four week time, but we would rather under-promise and over-deliver rather than fail on a commitment to a customer.

Mr. [redacted] restated our refund policy to Mr. [redacted] on the phone on the 21st. He also addressed Mr. [redacted]'s complaint that numerous messages had been ignored. Mr. [redacted] stated that he had no messages left for him on his voicemail at the dealership or on his cell phone, reminding Mr. [redacted] that he had been given that cell number on a previous occasion this summer. He assured Mr. [redacted] he would look into the refund that day. He did and learned that we had received the Zurich refund and that checks would be forthcoming.

I opened this case from my mobile email on Monday morning and immediately contacted [redacted] and [redacted]. I was told that the check was in process. Today I learned that Mr. [redacted]'s check was issued on the 21st but did not go into the mail until the 25th because our accounting office is closed Saturday and Sunday, and our office manager was out Monday, with the check locked in her office. We sincerely apologize that the check did not get mailed until the 25th, which is exactly four weeks from the day we received Mr. [redacted]'s cancellation (October 28th).

Mr. [redacted]'s service contract had an expiration date of 12/30/16 or 60,000 miles whichever occurs first. As explained, cancellations are calculated by Zurich on the greater of time or miles elapsed. The cancellation request submitted showed an odometer reading of 52,835 miles. There were 26,604 miles on the odometer when Mr. [redacted] purchased the vehicle meaning he was purchasing up to 60,000, or 33,396 miles. His actual usage was 26,231 miles (52,835-26,604), or 78.545%. This would leave 21.455% remaining to be refunded, with a $50.00 cancellation fee. The cost of the service contract was $2690.00, meaning the amount due customer would be $527.14 ($2690 X 21.455% - 50.00).

We sincerely appreciate the Revdex.com's interest in resolving this complaint. The check was mailed yesterday, exactly four weeks from the date we received the cancellation notice as promised.

Sincerely, [redacted] President

I was really impressed with the customer service and the fact they are willing to deal.. The salesman [redacted]was awesome and helped every way possible

During the 3rd week in May 2013 I called Knudtsen Chevrolet inquiring about a 2013 Sonic advertised for sale on the internet. I asked if the unit was still available. The salesman I spoke to told me he would check. He came back to the phone and assured me that it was still available at the advertised price of $14999.

A few hours later that day we arrived at the dealership and was then told that the car was not there but "it's on its way". I voiced my disappointment in being deceived and told the salesman that he could have phoned us and let us know before we made the trip. He apologized and said they have a couple of other Sonics that are similar and would be priced about the same - maybe a little bit higher. When he returned from getting the keys to one of the cars, he said he had talked to his manager and he said his manager told him he would make it right.

We test drove two Sonics and decided on the one that was priced closest to the one advertised (actually $495 more).

When the salesman and his manager came to discuss the price, they wanted $16488 ($1489 more than the one that was advertised). After telling the manager about how we were lied to about the advertised unit being available and on the lot - then after arriving and being told "it's on the way" - the manager said it was just a misunderstanding. He said the advertised unit had been sold a day or two ago and if we wanted the other unit the price would be $16488. We then walked out and drove home.

Most state laws describe their actions as "bait and switch". I wrote an email to one of the owners of Knudtsen Chevrolet detailing my experience but never receive a reply.

We went into the dealership during the first week of March inquiring about a lease special that was currently advertised on Knudtsen.com. We were upfront with the salesman that we were specifically interested in this lease special. We were pointed in the direction of a couple of trucks that we were told "qualified" for the lease special of $179.00/month. We found one we liked and test drove it. Upon return to the dealership we decided that we would like to go forward with the deal. I mentioned the special again and on the way into the showroom we were told that this deal was actually February's special March's month special was nearly the same. When were inquired what specifically would be different, we were told "nothing concerning us". We filled out paperwork and agreed to a credit inquiry. Upon the salesman's return from the financing office, he told us that the truck we test drove was not included in the special and we were presented with a monthly payment nearly 3 times higher and a down payment $1000 more. Obviously upset by this, the salesman agreed to go check the lot for the specific truck model that would qualify. He returned in a different truck with the wrong sized cab. We expressed our dissatisfaction again. He then searched the website and determined that they did not have any of the specific truck models that qualified for last month’s special that they were apparently no longer were offering anyway. I asked why the video ad was still on the website and why it said "63 to choose from". Outraged that we let them pull our credit for something that apparently didn’t exist, we asked to speak to a manager. A man came to the desk about 10 minutes later. He sat down and was very defensive and refused to let us finish a sentence. He told us that this was an old ad and there was no way they could offer a special anywhere close to it. He pulled up an ad on the website and showed us that it expired on February 28, 2014, but wouldn’t play the commercial on the website, insisting that it also had an end date of February 28. After getting up and walking out, I played the commercial on by Smartphone and took screen shots of the fine print. It read as follows: "All New 2014 Chevy Silverado Crew Cab LT 4x4 or Buy for $31499- Lease for $179 per mo. $27 month lease, 10,000 miles per year, 25 cent excess mileage charge on approved credit. MSRP 40000. Minus 1400 factory rebate, $1500 GM loyalty rebate, $5691 Knudtsen discount. All leases are with $2500 cash down, plus $145.80 dealer document fee and $14.00 title fee. And mean (?) plus tax and fees." Nowhere did it say that it was an expired ad still playing on the home page of their website. We were mostly disgusted by the “manager's” lack of business sense, professionalism and lack of willingness to resolve the situation. When asked why they insisted on pulling our credit before letting us know that they weren’t offering this deal, he made up some story about not wanting to give false promises.

Went there to buy a truck after my daughter had just had a good experience. We told [redacted] ( shorter and balding, there are two [redacted]'s) our budget and our trade in information. He basically told us that $200 payments were a thing of the past, and that a $200 payment truck would only last 1 or 2 years. Then he showed us a Full size older Dodge Ram that was spray painted olive green. He told us that is what a $200 truck looks like. I felt very insulted and was very upset about how we were treated. I will not be back and I will write reviews on each review page.