Initial Business Response / [redacted] (1000, 12, 2016/06/08) */ Mr [redacted] brought his 5th wheel trailer in for repairHe damaged the roofWe wrote the estimate and sent in to the insurance company for approvalWe got approval to make repairsMr [redacted] asked that we not start the repair that he had some trips that he wanted to take beforeSo as he requested we didn't start repairs until after he took his tripsBy doing this other jobs came in bumping Mr [redacted] in lineAlso as we all know we had a lot of rainWe couldn't get Mr [redacted] in the shop to start repairs do to having others in the shop torn down and couldn't go outside in the rainWe took precautions on Mr***'s 5th wheel to keep water outMr***'s 5th wheel is in the shop and being repairedAs he know when he brought it in for repair we are a man shop doing the work or a man shopHis repair isn't taking longer then normalAs for $that is for solar tat he purchased and the insurance checkAlso when you have a storage place to store a trailer or what ever storage doesn't stop because you take it out to use it or take it for repairsWe are sorry that Mr [redacted] isn't happy with the time it is taking to make his repairsHe just needs to be a little more patient Initial Consumer Rebuttal / [redacted] (3000, 14, 2016/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) My unit has been there months many units have been in and and out of the shopI should not be paying for storage due to company's inadequate serviceI terminated the storage agreement months agoI only took the trailer out for weeks one time in Oct I have been promised time and time again that my trailer would be readyI have been patient, now the BB needs to protect my rights and rights of othersThe insurance company has been put off time and time again enough is enoughI want my money returned and my trailer so that I can get the repairs completedOr I want the trailer fixed now [redacted] ***
Initial Business Response /* (1000, 12, 2016/06/08) */
Mr*** brought his 5th wheel trailer in for repairHe damaged the roofWe wrote the estimate and sent in to the insurance company for approvalWe got approval to make repairsMr*** asked that we not start the repair that he had
some trips that he wanted to take beforeSo as he requested we didn't start repairs until after he took his tripsBy doing this other jobs came in bumping Mr*** in lineAlso as we all know we had a lot of rainWe couldn't get Mr*** in the shop to start repairs do to having others in the shop torn down and couldn't go outside in the rainWe took precautions on Mr***'s 5th wheel to keep water outMr***'s 5th wheel is in the shop and being repairedAs he know when he brought it in for repair we are a man shop doing the work or a man shopHis repair isn't taking longer then normalAs for $that is for solar tat he purchased and the insurance checkAlso when you have a storage place to store a trailer or what ever storage doesn't stop because you take it out to use it or take it for repairsWe are sorry that Mr*** isn't happy with the time it is taking to make his repairsHe just needs to be a little more patient
Initial Consumer Rebuttal /* (3000, 14, 2016/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My unit has been there months many units have been in and and out of the shopI should not be paying for storage due to company's inadequate serviceI terminated the storage agreement months agoI only took the trailer out for weeks one time in Oct I have been promised time and time again that my trailer would be readyI have been patient, now the BB needs to protect my rights and rights of othersThe insurance company has been put off time and time again enough is enoughI want my money returned and my trailer so that I can get the repairs completedOr I want the trailer fixed now*** ***
Initial Business Response / [redacted] (1000, 12, 2016/06/08) */ Mr [redacted] brought his 5th wheel trailer in for repairHe damaged the roofWe wrote the estimate and sent in to the insurance company for approvalWe got approval to make repairsMr [redacted] asked that we not start the repair that he had some trips that he wanted to take beforeSo as he requested we didn't start repairs until after he took his tripsBy doing this other jobs came in bumping Mr [redacted] in lineAlso as we all know we had a lot of rainWe couldn't get Mr [redacted] in the shop to start repairs do to having others in the shop torn down and couldn't go outside in the rainWe took precautions on Mr***'s 5th wheel to keep water outMr***'s 5th wheel is in the shop and being repairedAs he know when he brought it in for repair we are a man shop doing the work or a man shopHis repair isn't taking longer then normalAs for $that is for solar tat he purchased and the insurance checkAlso when you have a storage place to store a trailer or what ever storage doesn't stop because you take it out to use it or take it for repairsWe are sorry that Mr [redacted] isn't happy with the time it is taking to make his repairsHe just needs to be a little more patient Initial Consumer Rebuttal / [redacted] (3000, 14, 2016/06/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) My unit has been there months many units have been in and and out of the shopI should not be paying for storage due to company's inadequate serviceI terminated the storage agreement months agoI only took the trailer out for weeks one time in Oct I have been promised time and time again that my trailer would be readyI have been patient, now the BB needs to protect my rights and rights of othersThe insurance company has been put off time and time again enough is enoughI want my money returned and my trailer so that I can get the repairs completedOr I want the trailer fixed now [redacted] ***
Initial Business Response /* (1000, 12, 2016/06/08) */
Mr*** brought his 5th wheel trailer in for repairHe damaged the roofWe wrote the estimate and sent in to the insurance company for approvalWe got approval to make repairsMr*** asked that we not start the repair that he had
some trips that he wanted to take beforeSo as he requested we didn't start repairs until after he took his tripsBy doing this other jobs came in bumping Mr*** in lineAlso as we all know we had a lot of rainWe couldn't get Mr*** in the shop to start repairs do to having others in the shop torn down and couldn't go outside in the rainWe took precautions on Mr***'s 5th wheel to keep water outMr***'s 5th wheel is in the shop and being repairedAs he know when he brought it in for repair we are a man shop doing the work or a man shopHis repair isn't taking longer then normalAs for $that is for solar tat he purchased and the insurance checkAlso when you have a storage place to store a trailer or what ever storage doesn't stop because you take it out to use it or take it for repairsWe are sorry that Mr*** isn't happy with the time it is taking to make his repairsHe just needs to be a little more patient
Initial Consumer Rebuttal /* (3000, 14, 2016/06/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My unit has been there months many units have been in and and out of the shopI should not be paying for storage due to company's inadequate serviceI terminated the storage agreement months agoI only took the trailer out for weeks one time in Oct I have been promised time and time again that my trailer would be readyI have been patient, now the BB needs to protect my rights and rights of othersThe insurance company has been put off time and time again enough is enoughI want my money returned and my trailer so that I can get the repairs completedOr I want the trailer fixed now*** ***