Aloha [redacted] ! First and foremost, we're disappointed & apologetic to hear your wife could not enjoy her baths as she normally does However, we firmly believe there is no misrepresentation of the properties description through our advertisement.The property clearly advertises "bedroom, bath"..Not full bath, not half bath, not quarters bathThere are specifically photos of the bathroom that clearly show a shower, no indication of a tub whatsoeverIf a tub was important to you & your wife, we believe you should have done your due diligence and specifically called us to inquire if the property had a tub before booking it We have never had a complaint about this property or the advertisement beforeIt's a lovely unit On the 2nd note about not having the water temperature in the shower be to your satisfaction, we're sorry we did not respond to your email immediatelyHowever, when we discussed this issue over the phone with you, and asked if we could turn the water temperature up for you, you declined having anyone come out to the propertyYou made one call to us, and we never received one voicemail asking us to call you back To arbitrarily ask for $compensation as a result of you not having a tub, or having the water temperature be at a temperature you like specifically, is unfortunately not something we can accommodateI have spoke to the owners about the property, and they feel it's very unfair nor justified to ask for suchYou also went to the lengths of telling my Property Manager, *** that if you don't get what you want, that you'll be going to the Real Estate Commission directly This is considered extortion, which is illegalThe definition is as the following: "the practice of obtaining something, especially money, through force or threats" I have spoke to the Real Estate Commission directly about your concerns, preemptively and explained the situation in depth with themWe are not at fault for this With all due respect, we wish you the very bestHowever, monetary compensation is not something you can demand from a business because of you not doing your due diligence Kindest regards, Sharon K [redacted] Principle Broker & Owner, [redacted] ***
Complaint: ***
I am rejecting this response because:
It is common practice among realtors throughout the US to list a bath with only a sink, toilet, and shower as a 3/bathThe tiny pictures posted were not large enough for me to tell if there was a tub. I once had a bath that had a tub at one end and a shower at the other, and I have seen new houses with that layout. It never crossed my mind that a professional realtor would list a unit having only a sink, toilet and shower as having one bath. I'm sure that that is not acceptable when you are selling a unit
You did not do due diligence in checking and responding to my email, in which I notified you about the temperature of the water in the shower - tepid. We had a busy schedule of things we wanted to do in Hawaii - beach, volcano, zip line, Mauna Kea, Hilo, antiques stores, quilt/material stores, restaurantsI sent the email and tried at least twice by phone, but did not even get an answering machine - I don't think that you wanted to learn about the problems and get them fixedWe invested thousand of dollars in our week visit to Hawaii, and we did not want to waste it chasing after a non-responsive realtor
As I told your associate, I was advised by another professional realtor that your advertisement was misleading, not consistent with accepted practice of professional realtors in Hawaii, and that I could and probably should file a complaint with the state real estate board. I mentioned this because she accused me of over reacting by filing a Revdex.com complaint, and I replied that I considered filing a complaint with the Revdex.com a much less serious action than that suggested by another professional realtor also working in Hawaii
Your misleading advertisement will greatly reduce our pleasant memories of our 56th wedding anniversary celebration in Hawaii, and your refusal to admit your mistake and make some compensation only tells me that you put profit above providing professional service to the owners and renters of units you manage.
Sincerely,
*** ***
Aloha [redacted]!
First and foremost, we're disappointed & apologetic to hear your wife could not enjoy her baths as she normally does. However, we firmly believe there is no misrepresentation of the properties...
description through our advertisement.The property clearly advertises "1 bedroom, 1 bath"..Not 1 full bath, not 1 half bath, not 3 quarters bath. There are specifically 2 photos of the bathroom that clearly show a shower, no indication of a tub whatsoever. If a tub was important to you & your wife, we believe you should have done your due diligence and specifically called us to inquire if the property had a tub before booking it.
We have never had a complaint about this property or the advertisement before. It's a lovely unit.
On the 2nd note about not having the water temperature in the shower be to your satisfaction, we're sorry we did not respond to your email immediately. However, when we discussed this issue over the phone with you, and asked if we could turn the water temperature up for you, you declined having anyone come out to the property. You made one call to us, and we never received one voicemail asking us to call you back.
To arbitrarily ask for $500.00 compensation as a result of you not having a tub, or having the water temperature be at a temperature you like specifically, is unfortunately not something we can accommodate. I have spoke to the owners about the property, and they feel it's very unfair nor justified to ask for such. You also went to the lengths of telling my Property Manager, [redacted] that if you don't get what you want, that you'll be going to the Real Estate Commission directly. This is considered extortion, which is illegal. The definition is as the following: "the practice of obtaining something, especially money, through force or threats. "
I have spoke to the Real Estate Commission directly about your concerns, preemptively and explained the situation in depth with them. We are not at fault for this.
With all due respect, we wish you the very best. However, monetary compensation is not something you can demand from a business because of you not doing your due diligence.
Kindest regards,
Sharon K[redacted]
Principle Broker & Owner, [redacted]
Aloha [redacted] ! First and foremost, we're disappointed & apologetic to hear your wife could not enjoy her baths as she normally does However, we firmly believe there is no misrepresentation of the properties description through our advertisement.The property clearly advertises "bedroom, bath"..Not full bath, not half bath, not quarters bathThere are specifically photos of the bathroom that clearly show a shower, no indication of a tub whatsoeverIf a tub was important to you & your wife, we believe you should have done your due diligence and specifically called us to inquire if the property had a tub before booking it We have never had a complaint about this property or the advertisement beforeIt's a lovely unit On the 2nd note about not having the water temperature in the shower be to your satisfaction, we're sorry we did not respond to your email immediatelyHowever, when we discussed this issue over the phone with you, and asked if we could turn the water temperature up for you, you declined having anyone come out to the propertyYou made one call to us, and we never received one voicemail asking us to call you back To arbitrarily ask for $compensation as a result of you not having a tub, or having the water temperature be at a temperature you like specifically, is unfortunately not something we can accommodateI have spoke to the owners about the property, and they feel it's very unfair nor justified to ask for suchYou also went to the lengths of telling my Property Manager, *** that if you don't get what you want, that you'll be going to the Real Estate Commission directly This is considered extortion, which is illegalThe definition is as the following: "the practice of obtaining something, especially money, through force or threats" I have spoke to the Real Estate Commission directly about your concerns, preemptively and explained the situation in depth with themWe are not at fault for this With all due respect, we wish you the very bestHowever, monetary compensation is not something you can demand from a business because of you not doing your due diligence Kindest regards, Sharon K [redacted] Principle Broker & Owner, [redacted] ***
Complaint: ***
I am rejecting this response because:
It is common practice among realtors throughout the US to list a bath with only a sink, toilet, and shower as a 3/bathThe tiny pictures posted were not large enough for me to tell if there was a tub. I once had a bath that had a tub at one end and a shower at the other, and I have seen new houses with that layout. It never crossed my mind that a professional realtor would list a unit having only a sink, toilet and shower as having one bath. I'm sure that that is not acceptable when you are selling a unit
You did not do due diligence in checking and responding to my email, in which I notified you about the temperature of the water in the shower - tepid. We had a busy schedule of things we wanted to do in Hawaii - beach, volcano, zip line, Mauna Kea, Hilo, antiques stores, quilt/material stores, restaurantsI sent the email and tried at least twice by phone, but did not even get an answering machine - I don't think that you wanted to learn about the problems and get them fixedWe invested thousand of dollars in our week visit to Hawaii, and we did not want to waste it chasing after a non-responsive realtor
As I told your associate, I was advised by another professional realtor that your advertisement was misleading, not consistent with accepted practice of professional realtors in Hawaii, and that I could and probably should file a complaint with the state real estate board. I mentioned this because she accused me of over reacting by filing a Revdex.com complaint, and I replied that I considered filing a complaint with the Revdex.com a much less serious action than that suggested by another professional realtor also working in Hawaii
Your misleading advertisement will greatly reduce our pleasant memories of our 56th wedding anniversary celebration in Hawaii, and your refusal to admit your mistake and make some compensation only tells me that you put profit above providing professional service to the owners and renters of units you manage.
Sincerely,
*** ***
Aloha [redacted]!
First and foremost, we're disappointed & apologetic to hear your wife could not enjoy her baths as she normally does. However, we firmly believe there is no misrepresentation of the properties...
description through our advertisement.The property clearly advertises "1 bedroom, 1 bath"..Not 1 full bath, not 1 half bath, not 3 quarters bath. There are specifically 2 photos of the bathroom that clearly show a shower, no indication of a tub whatsoever. If a tub was important to you & your wife, we believe you should have done your due diligence and specifically called us to inquire if the property had a tub before booking it.
We have never had a complaint about this property or the advertisement before. It's a lovely unit.
On the 2nd note about not having the water temperature in the shower be to your satisfaction, we're sorry we did not respond to your email immediately. However, when we discussed this issue over the phone with you, and asked if we could turn the water temperature up for you, you declined having anyone come out to the property. You made one call to us, and we never received one voicemail asking us to call you back.
To arbitrarily ask for $500.00 compensation as a result of you not having a tub, or having the water temperature be at a temperature you like specifically, is unfortunately not something we can accommodate. I have spoke to the owners about the property, and they feel it's very unfair nor justified to ask for such. You also went to the lengths of telling my Property Manager, [redacted] that if you don't get what you want, that you'll be going to the Real Estate Commission directly. This is considered extortion, which is illegal. The definition is as the following: "the practice of obtaining something, especially money, through force or threats. "
I have spoke to the Real Estate Commission directly about your concerns, preemptively and explained the situation in depth with them. We are not at fault for this.
With all due respect, we wish you the very best. However, monetary compensation is not something you can demand from a business because of you not doing your due diligence.
Kindest regards,
Sharon K[redacted]
Principle Broker & Owner, [redacted]