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Koblick Supply

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Reviews Koblick Supply

Koblick Supply Reviews (1)

Initial Business Response /* (1000, 5, 2015/09/21) */
The customer called and complained about a difference in advertised ounces vswhat they receivedFirst off the customer said they have been buying this product regularly for quite some timeThis product has always been advertised by the
manufacturer (Aervoe Industries) as a oznet weight can and filled with ounces of spraySo if they had obviously purchased cans recently they would have known they were only ounces and we feel that they were trying to take advantage of us
Secondly we offered to send the customer a return UPS call tag and to have it shipped back to us and offer a full refund including shipping since he was not satisfiedThe customer flat out denied wanting to do this and said he needed the spray paint so he wanted to keep itTherefore we feel as though we were not obliged to send an additional ounces since we offered to give a full refund if he returned it
And lastly we take verbatum what the manufacturer gives us as descriptions and product names and use them on our websiteSince this is how the manufacturer advertises the product that is how we do as well
We have also recently changed the product description on our website to say ounces
WE have sold 1000's of cans of this paint and no one has ever had an issue with it
Initial Consumer Rebuttal /* (3000, 7, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
it is like I told them I have bought red oxide primer before and they always said 16oz on the cans not 11oz if they were advertised as oz cans.I have not bought any that were advertised oz and got 11oz except from koblick supply.and I never told them that I buy it regularly just that I have bought red oxide primer before and always got 16oz cans if it was advertised as oz cans of primereven the paint store here in redding told me that if it's advertised as oz that's what should be in the can not 11ozi turned this into the weights and measures in redwood city and john bixler checked into it and told me that there add never mentioned anything about 11oz cans and that they were in the wrong by advertising it as 16oz in there adds and then sending 11oz canshe said the can has to be filled with 16oz like the add said not 11oz also he said that he gave them a warning about it and that they had to change there add...that is why there add is changed nowalso I turned it into the consumer and environmental protection unit with the san mateo district attorney's office and they are checking into it also, and koblick supply did tell me if I didn't like it to just send it back but they never said anything about a full refund or anything and there bill I got with it said if I didn't like it there would be a 15% restocking fee plus shipping to send it backbut that doesn't really matter anyway because it's like I told them that I wanted the primer that's why I ordered it in the first place but I want what was advertised 16oz cans not 11oz cansand that they still owe me more oz of primer...so I feel that they are trying to take advantage of me and everyone else that has ordered this product when you don't get what they advertise
Final Business Response /* (4000, 9, 2015/10/05) */
We absolutely told the customer over the phone that if they were not satisfied with the product that we would send a UPS call tag to have the product shipped back on our accountWe also mentioned over the phone that we would issue a "FULL REFUND." We said we would waive the 15% restocking fee because they weren't satisfiedObviously they weren't listening to any information in the discussion over the phoneWe were contacted by the weights and measures and we immediately changed the product description to say ounces to apply with the lawHow are we trying to take advantage of the customer when we are offering to issue a full refund and pay to have it shipped back?
Just as in any other order if a customer is not happy we send a call tag to have it shipped back and they are 100% satisfied with this and have never had any other problems
All the customer needs to do is contact us to have it returned
Final Consumer Response /* (4200, 11, 2015/10/10) */
(The consumer indicated he/she DID NOT accept the response from the business.)
once again its not that I never wanted the primer I just wanted what I paid for, and after the last reply I found more adds that they had and turned them over to weights and measures and they said that they didn't seem to learn from the first time when they told them that in california it is against the law to advertise something as oz and send oz instead
here is a copy of the reply from weights and measures that I got stating that they still were not complying by the law with at least other products that they have advertised for sale and are taking advantage of ever one with there advertisement falsely stating that there selling oz cans but when they are really only oz cans
( *** ***,
Sorry for the delay in my responseI have looked at Koblicks Supply website and found misrepresented net weights on various productsI am in the process of trying to contact them but they aren't answering the phone or returning emailsThey corrected the Red Oxide Primer as I requested but didn't change any other products despite my warning that selling by gross weight is illegal in CaliforniaI will probably have to go back to the business tomorrow if I don't hear from themDid you contact the DA's Office in regard to this issue? )
-***
San Mateo County
Weights and Measures
(XXX) XXX-XXXX

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Address: 2950 Bay Rd, Redwood City, California, United States, 94063-3934

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