Kocourek Chevrolet, Inc.

We have provided all the necessary documents in regards to this transaction
-Carfax
-Signed Doc's - AS IS -
-Repair Order for safety inspection performed
-Picture of our 'ABRA' sticker we put in all vehicles
Also notable is the verbal abuse inflicted upon of our employees by *** ***One is a year employee who said he has NEVER been treated so poorly by a Guest

We offered to cover everything that would have been covered by *** had the contract not been expired. *** stated in their e-mail that they would not cover replacement of the piston rings even if the contract was still in effect as the cause is not a coverable repair. At this point, the vehicle starts, runs, and drives. The guest should change their oil every 3,miles as was on their oil change sticker that has not been done and is now almost miles over the oil change. GM has stated they need to change the oil every 3,miles on these vehicles to help the oil consumption and resultant low oil pressure issuesPer GM the root cause is carbon/sludge buildup that causes the piston rings to stick and carbon/sludge to restrict the passage for the oil pressure sensor To answer why we didn’t know of the low oil at first is the guest complaint was the engine stopped running, the technician was trying to replicate the condition which he was unable to duplicate as the vehicle started every time he tried it. After multiple attempts to replicate the condition the technician noticed the oil gauge fluctuating which led him to checking the oil. If the guest would like we will change the oil free of charge and from now forward they should check oil regularly and change the oil every 3,miles per **

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I don't know what parts they all replaced seeing that we were not told specifcely but if they fixed all the parts that were shot the motor would not of went out two month laterI have tried talking with *** To get the full report the inspector filled out and they will not send me a copy of itThey just keep typing different information and won't send me the report for me to read myself as I have asked twice nowI have asked to get the name of the adjuster so I could talk to him myself and they won't give me the number saying he won't know what was all done and apartWhich I don't understand why cause if he looks at the report he should know what happenedI still don't think I am responsible for paying for this seeing everyone I have talked to them I get a different answer or storySuch as the first day we have the Tahoe towed up to them thing was wrong with the motor and everything was goodIncluding the oil, but yet the next day when they kept it over night the next time they checked it it was quarts low on oilHow I don't understand!
Regards,
Amber ***

Please see the attached documents for details; RO # *** (top left) the work done 1/27/with 79,miles totaling $2,under *** warranty except $deductible. RO # *** work done 4/8/with 110,totaling $5,also under warranty. We checked our records and
didn't see the vehicle for over 30,miles. We also checked *** records to see who was doing the oil changes in hopes they would have noticed an 'oil consumption' issue. No records found. However, whoever did the oil changes should have seen a low oil issue. Also, attached is the email exchange between Kocourek and *** stating the warranty is expired. Greg *** DID talk to *** as per the notes on the email. *** is also calling the Guest to inform them of that call. The last page in the attachment is our attempt to ask GM to cover this repair. "Special Assistance", they will not cover it.AJ *** (*** ***) attempted to call the Guest. left a message...At this point we can add oil and the Guest can pick up the Tahoe but must watch the oil level going forward

The fact is this vehicle has been in a serious accident and wasn't even repaired correctlyThe dealership says it wasn't in a accident and that they did a safety inspection and carfax report says no accidentMr *** went to the dealership to show them that the bumper was falling off and also to get the extra set of keys but wanted them to assess the damage*** is disabled and just needs a safe car to make it to his doctor appointments but this car isn't what he was told he was buyingThe carfax are and there safety inspection is falseThis car has serious damages that we're not disclosed or maybe even deliberately covered up by them to make a profit on a totaled vehicle*** may have been upset when he was showing them the damages but it was more like questioning them then yelling because at no time we're voices raised but they are clearly trying to avoid addressing the problem and that is that this vehicle was in a serious accident and not repaired correctly and they claim it has never been in an accidentThey are being dishonest and trying to make me look bad by saying I was being rude but I was just trying to show them the damages and they didn't want to hear about itThey kicked me off the lot instead of looking at the vehicle and say it's because I was rude but don't feel that I wasI just was questioning about damages Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Guest
stated left rocker molding was looseDetermined replaced of the rocker molding
required due to being loose and cannot be removed to replace clips without
damagingOrdered replacement rocker molding and sent part to ABRA Collision
Center to have painted so it was ready when guest came to
have installedOn
5/19/15, installed left rocker molding, performed maintenance service, checked
operation of object detection system, recalibrated radio touch screen, checked
operation of back up camera, performed service update to seat wires, and detail
shop performed a touch up on a scratch the guest wanted doneRepairs were
completed at Kocourek Chevrolet the same day 5/19/Guest
was dissatisfied with the paint touchup so we had detail remove it and gave her
the option to have someone else perform the touchup, guest was dissatisfied
with the color match of the rocker molding, and dissatisfied with the operation
of the backup camera which we found to be operating as designedSent
rocker molding back to ABRA Collision Center to have it repaintedGuest was still
not satisfied with the paint matchSent vehicle, original rocker molding, and
new rocker molding to ABRA Collision Center to have paint matchedAt that
time, ABRA Collision Center took over contact with the guest On
6/12/the vehicle was returned to us from ABRA Collision Center as the guest
would not pick up the vehicle until the backup camera was fixedWe
checked the operation of the backup camera and found to be operating as
designed as compared to numerous like vehiclesGuest came to pick up vehicle
and did not like the way the rocker molding fit on the vehicle and that the
backup camera was not fixedOffered the guest to pick a body shop she would
like to repair her vehicle and offered to have the backup camera replaced for
her satisfactionThe
guest chose to have the vehicle go to BRB Auto body for repairs on 6/16/The
guest refused to take the vehicle there so Kocourek Chevrolet delivered the
vehicle to BRBBRB
Auto body was in direct contact with the guest at that pointSince that time,
the vehicle has been at BRB either in the process of repair or being delayed as
the guest would not let them perform repairsAfter conversation with the
general manager of Kocourek Chevrolet, the guest finally approved repairs be
startedGuest
was notified by BRB Auto body her vehicle was completed and ready for pickup on
6/29/The
guest has since refused to pick up her vehicle and had BRB deliver the vehicle
back to Kocourek Chevrolet and since that time the vehicle has been left inside
the building awaiting guest pickupKocourek Chevrolet has provided the guest
with a courtesy rental car at our expense since 5/19/in which she
accumulated 4,miles on the vehicles at no expense to herKocourek
Chevrolet compensated the guest with monthly vehicle payments totaling
$Kocourek Chevrolet has also covered the expense to ABRA Collision
Center and BRB Auto body for the repairs *** ***General ManagerKocourek Automotive

Kocourek Chevrolet store doesn't offer a Life Time Warranty on USED cars, only NEW and covers drive components only. The information online was not accurate. We notified the Guest before the purchase was made. An extended warranty was offered with a $deductible and purchased by
the Guest. We will be happy to look at her receipts per her conversations with our Business Manager Marc ***. However, the Guest has now contacted the State of Wisconsin so we will discuss with Ray Ford from the State and he will discuss with the Guest

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Here is the proof that the car has been in a serious accident and this is only the initial estimate they won't know the full extent of the damages until they take the panels off
Regards,
*** ***

We have spoken to this Guest and resolved all concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Response from kocoureks is copied below:
RE:
[redacted]
Revdex.com
Complaint ID: [redacted]
August
18, 2015
Guest
stated left rocker molding was loose. Determined replaced of the rocker molding
required due to being loose and cannot be removed to replace clips without
damaging. Ordered replacement rocker molding and sent part to ABRA Collision
Center to have painted so it was ready when guest came to have installed. On
5/19/15, installed left rocker molding, performed maintenance service, checked
operation of object detection system, recalibrated radio touch screen, checked
operation of back up camera, performed service update to seat wires, and detail
shop performed a touch up on a scratch the guest wanted done. Repairs were
completed at Kocourek Chevrolet the same day 5/19/15. Guest
was dissatisfied with the paint touchup so we had detail remove it and gave her
the option to have someone else perform the touchup, guest was dissatisfied
with the color match of the rocker molding, and dissatisfied with the operation
of the backup camera which we found to be operating as designed. Sent
rocker molding back to ABRA Collision Center to have it repainted. Guest was still
not satisfied with the paint match. Sent vehicle, original rocker molding, and
new rocker molding to ABRA Collision Center to have paint matched. At that
time, ABRA Collision Center took over contact with the guest.  On
6/12/15 the vehicle was returned to us from ABRA Collision Center as the guest
would not pick up the vehicle until the backup camera was fixed. We
checked the operation of the backup camera and found to be operating as
designed as compared to numerous like vehicles. Guest came to pick up vehicle
and did not like the way the rocker molding fit on the vehicle and that the
backup camera was not fixed. Offered the guest to pick a body shop she would
like to repair her vehicle and offered to have the backup camera replaced for
her satisfaction. The
guest chose to have the vehicle go to BRB Auto body for repairs on 6/16/15. The
guest refused to take the vehicle there so Kocourek Chevrolet delivered the
vehicle to BRB. BRB
Auto body was in direct contact with the guest at that point. Since that time,
the vehicle has been at BRB either in the process of repair or being delayed as
the guest would not let them perform repairs. After conversation with the
general manager of Kocourek Chevrolet, the guest finally approved repairs be
started. Guest
was notified by BRB Auto body her vehicle was completed and ready for pickup on
6/29/15. The
guest has since refused to pick up her vehicle and had BRB deliver the vehicle
back to Kocourek Chevrolet and since that time the vehicle has been left inside
the building awaiting guest pickup. Kocourek Chevrolet has provided the guest
with a courtesy rental car at our expense since 5/19/15 in which she
accumulated 4,000 miles on the vehicles at no expense to her. Kocourek
Chevrolet compensated the guest with 2 monthly vehicle payments totaling
$794.82. Kocourek Chevrolet has also covered the expense to ABRA Collision
Center and BRB Auto body for the repairs.   [redacted]General ManagerKocourek Automotive~Chevrolet
Ph#715-359-7200
 Please see my attachments in regards to this. My view point is, I do not believe I should have to pay for or accept a new car that has now sustained all this damage, not to mention the depreciated value caused by this. I purchased a new car, not a used car with a completely redone left side and hood. This is no longer a factory done car. Substantial damage has been done to this car. I believe that the dealership should take the responsibilty for what they did. When a consumer pays $30,000 plus for a car and takes it to a Chevy dealership to be fixed (uner warranty) it should not come out damaged and redone to someone else's standards, its not what I bought.  Thank you, [redacted]
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Again, it is up to Koucerek in my opinion to fix the gaff in titling or contact whom they sold the vehicle to in order to achieve resolution for the vehicle still being titled in my name.  Again, as stated in the previous response, until the title is no longer in my name with the State of WI DMV, I will not consider this being closed.Please whomever at Koucerek is responding, read the above statement and consider it truth.  My complaint will not be satisfied with your organization until you work on resolving this issue.
Regards,
Nathan [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I'm not sure where to go with this next.... [redacted]'s car is STILL here and she refuses to pick it up. I've been extremely respectful throughout this process. I do understand how she feels. But, I do not understand her expectations. As stated on the attachment (with dates) we have taken every precaution on the car to ensure perfection. She has never been in to look at it. She made it perfectly clear to me in our conversations that for one reason or another she doesn't like or trust almost any of our employees. I'm in need of the Revdex.com's guidance on how to ensure [redacted] removes her car from our property by 8-28-15. (response from Kocourek)  I feel Kocoureks is not making any attempt to resolve this issue as they have yet to address the issue of all the damage which is the basis of the complaint. The only thing not redone on that car is the right side and the trunk, otherwise the entire rest of the vehicle has had to be repaired/repainted due to the damage they did. This is not the vehicle I paid $30,000 plus dollars for! I have not looked at the vehicle as I'm not interested in a vehicle with that amount of damage done, fixed up or not! I didn't buy a fixer upper. I feel Kocoureks need to step up and own their errors. As far as the allegations that I don't like the staff at Kocoureks..... I find this to be quite inappropriate. As I told [redacted] when he accused me of this, I don't know them well enough to come to that conclusion.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We received a call from [redacted] on JulV 17,2015 stating that there were numerous problemswith a vehicle that was purchased through our dealership. After bringing in the vehicle to our dealershipand reviewing his Issues we found them to be unjust. Our Service Manager AJ [redacted] reviewed...

thevehicle and acknowledged what the customer was speaking about. After reviewing the documentsfrom the purchase we have attached a copy of the Wisconsin's Buyers Guide that was signed by the leadpurchaser Mr. [redacted]". We have also attached a statement that is Signed stating the vehicle issold as-is. A copy of the carfax that was given when the vehicle was sold 1s included in this packet. Wecontacted Mr. [redacted] who is the lead burrower and he stated that there was nothing wrong withthe vehicle when purchased.While at the dealership Mr. [redacted] was very belligerent and rude with Mr. [redacted], Salesmen; AJ[redacted], Service Manager; and [redacted], Service Advisor. Mr. [redacted] proceeded to go and ask Mr. [redacted], Used car Manager, to come and help with the situation. Mr. [redacted] asked him to the leavethe premises.Attached:carfaxSafety InspectionRepair Order for safetyAS-IS StatementSticker we place in all vehicles for the Body Shop

Mailed the check back to them Monday 5/22.  Duane was not working Saturday so he didn't know to call them that day.  He did email the Guest Monday to advise them the check getting mailed..

I'm not sure where to go with this next.... [redacted]'s car is STILL here and she refuses to pick it up.  I've been extremely respectful throughout this process.  I do understand how she feels.  But, I do not understand her expectations.  As stated on the attachment (with dates) we have taken every precaution on the car to ensure perfection.  She has never been in to look at it.  She made it perfectly clear to me in our conversations that for one reason or another she doesn't like or trust almost any of our employees. I'm in need of the Revdex.com's guidance on how to ensure [redacted] removes her car from our property by 8-28-15.

we no longer have this vehicle.  We took Mr. [redacted] trade to [redacted] and sold it 9-14-16. We can provide documentation if necessary.  We gave an estimate in regards to the value of his vehicle over the phone.  Obviously, that number is an approximate. ...

Once we looked at it, we then determine the actual value.

He is dealing with our GM at the Subaru store.  Subaru gave him $250 for an issue that they nor us can fix.  In all reality this is not an issue.  It's simply the state process.I will not respond to any more messages.

Review: I purchased 2011 Chevy Cruze vehicle on August 26 2013. The a /c compressor was checked that it was ok, 36 days later I found out that it was broken I went back to the dealer to see if they could fix it and they told me that it was not their problem, but they could fix it for me for aproximately $800.00Desired Settlement: I have only had this vehicle for 36 days; I am asking that the problem be fixed and they replace the part.

Business

Response:

First I want to apologies for the inconvenience to our Guest. Had I had the opportunity to discuss the concern with the Guest I most certainly would have handled this already.

I have attached the three documents that state; it was purchased "as is" and there was no warranty. Plus the document that states the Guest was offered an opportunity to purchase an extended service agreement but chose not do so.

That being said, we agree to pay half (1/2) of the cost to repair at the dealership the vehicle was purchased at. Simply see [redacted] (sales manager), or [redacted] (service manager) to set up an appointment to get things handled so we know exactly the cost to repair and can determine if there is anything else/more we can do.

General Manager

Consumer

Response:

Review: On January 20th, 2016, I purchased a used vehicle from Kocourek Imports in Wausau, WI. Upon purchasing the vehicle, I agreed to purchase the extended warranty as well, knowing I had 30 days to cancel said warranty and receive a full refund. I have since made several attempts to contact the finance department at Kocourek to cancel my warranty. I have personally stopped by the business in an attempt to make contact. I was told [redacted], the employee I would need to speak to regarding the issue was busy with a customer but if I gave them my name and contact information he would get back to me. This was over a week ago and I have yet to receive a phone call back. I have since left several voicemails to the finance department, stating my intent to cancel my warranty. On Saturday, February 6th, I received a call back from a Kocourek employee telling me [redacted] would be in the office on Thursday, February 9th and he would call to set up a time during which I could come in and sign the cancellation papers. I still have not received a phone call or any follow up regarding the situation. At this point, I feel my efforts are being evaded in an attempt to force me to keep my warranty.Desired Settlement: I am requesting the appropriate employee contact me so that I may cancel the extended warranty on my vehicle and receive my full refund.

Business

Response:

We have spoken to this Guest and resolved all concerns.

Review: The dealership stated the car had never been in an accident and gave us the carfacts report well shortly after purchasing the vehicle noticed a strange noise on front drivers side. Took back to the dealer And also noticed some scratches under the paint that wasn't there before. The dealership owner came outside yelling what's the problem here and was very rude and wouldn't even listen and told us to get off of his lot. This is less than 2 months after purchase. Took car to a current dealer to get an estimate for repairs and points out that the car was a rollover and wasn't repaired correctly and that the car isn't safe to drive. Kocourek Won't even talk to us and we paid over 10000 for a car that never should have been sold as a certified used car. The bumper is now falling off and the car was repainted and the repairs are now showing through the paint. Kocourek still stands by that she car has never been in an accident but the inspection by a different dealer showed us a sticker that has the company that did the repaires stuck on the door jam and it just happens to be directly across the street from kocourek.Desired Settlement: This is a certified used car with a clean Carfax report. We just want what we were told we were getting. Now we have a car that isn't safe to drive and we have children and a limited income but are stuck paying for a car that the estimate for repairs make it a totaled vehicle. We have full coverage insurance but since we were not in an accident the insurance won't cover the repairs. How can a company sell unsafe vehicles and claim it's a certified used car , never been in an accident and clean carfax when the truth is it a rollover vehicle and unsafe to drive? We just want what we paid for and a safe vehicle. Replacement would be the best because according to the place we had the estimate the car is totalled even tho it looks good on the outside because the welds are cracking and wasn't repaired correctly.

Business

Response:

We received a call from [redacted] on JulV 17,2015 stating that there were numerous problemswith a vehicle that was purchased through our dealership. After bringing in the vehicle to our dealershipand reviewing his Issues we found them to be unjust. Our Service Manager AJ [redacted] reviewed thevehicle and acknowledged what the customer was speaking about. After reviewing the documentsfrom the purchase we have attached a copy of the Wisconsin's Buyers Guide that was signed by the leadpurchaser Mr. [redacted]". We have also attached a statement that is Signed stating the vehicle issold as-is. A copy of the carfax that was given when the vehicle was sold 1s included in this packet. Wecontacted Mr. [redacted] who is the lead burrower and he stated that there was nothing wrong withthe vehicle when purchased.While at the dealership Mr. [redacted] was very belligerent and rude with Mr. [redacted], Salesmen; AJ[redacted], Service Manager; and [redacted], Service Advisor. Mr. [redacted] proceeded to go and ask Mr. [redacted], Used car Manager, to come and help with the situation. Mr. [redacted] asked him to the leavethe premises.Attached:carfaxSafety InspectionRepair Order for safetyAS-IS StatementSticker we place in all vehicles for the Body Shop

Consumer

Response: