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Kocourek Chevrolet

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Reviews Kocourek Chevrolet

Kocourek Chevrolet Reviews (5)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Response from kocoureks is copied below: RE: [redacted] Revdex.com Complaint ID: [redacted] August 18, Guest stated left rocker molding was looseDetermined replaced of the rocker molding required due to being loose and cannot be removed to replace clips without damagingOrdered replacement rocker molding and sent part to ABRA Collision Center to have painted so it was ready when guest came to have installedOn 5/19/15, installed left rocker molding, performed maintenance service, checked operation of object detection system, recalibrated radio touch screen, checked operation of back up camera, performed service update to seat wires, and detail shop performed a touch up on a scratch the guest wanted doneRepairs were completed at Kocourek Chevrolet the same day 5/19/Guest was dissatisfied with the paint touchup so we had detail remove it and gave her the option to have someone else perform the touchup, guest was dissatisfied with the color match of the rocker molding, and dissatisfied with the operation of the backup camera which we found to be operating as designedSent rocker molding back to ABRA Collision Center to have it repaintedGuest was still not satisfied with the paint matchSent vehicle, original rocker molding, and new rocker molding to ABRA Collision Center to have paint matchedAt that time, ABRA Collision Center took over contact with the guest On 6/12/the vehicle was returned to us from ABRA Collision Center as the guest would not pick up the vehicle until the backup camera was fixedWe checked the operation of the backup camera and found to be operating as designed as compared to numerous like vehiclesGuest came to pick up vehicle and did not like the way the rocker molding fit on the vehicle and that the backup camera was not fixedOffered the guest to pick a body shop she would like to repair her vehicle and offered to have the backup camera replaced for her satisfactionThe guest chose to have the vehicle go to BRB Auto body for repairs on 6/16/The guest refused to take the vehicle there so Kocourek Chevrolet delivered the vehicle to BRBBRB Auto body was in direct contact with the guest at that pointSince that time, the vehicle has been at BRB either in the process of repair or being delayed as the guest would not let them perform repairsAfter conversation with the general manager of Kocourek Chevrolet, the guest finally approved repairs be startedGuest was notified by BRB Auto body her vehicle was completed and ready for pickup on 6/29/The guest has since refused to pick up her vehicle and had BRB deliver the vehicle back to Kocourek Chevrolet and since that time the vehicle has been left inside the building awaiting guest pickupKocourek Chevrolet has provided the guest with a courtesy rental car at our expense since 5/19/in which she accumulated 4,miles on the vehicles at no expense to herKocourek Chevrolet compensated the guest with monthly vehicle payments totaling $Kocourek Chevrolet has also covered the expense to ABRA Collision Center and BRB Auto body for the repairs [redacted] General ManagerKocourek Automotive~Chevrolet Ph#715-359- Please see my attachments in regards to thisMy view point is, I do not believe I should have to pay for or accept a new car that has now sustained all this damage, not to mention the depreciated value caused by thisI purchased a new car, not a used car with a completely redone left side and hoodThis is no longer a factory done carSubstantial damage has been done to this carI believe that the dealership should take the responsibilty for what they didWhen a consumer pays $30,plus for a car and takes it to a Chevy dealership to be fixed (uner warranty) it should not come out damaged and redone to someone else's standards, its not what I bought Thank you, [redacted] [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Mailed the check back to them Monday 5/ Duane was not working Saturday so he didn't know to call them that day He did email the Guest Monday to advise them the check getting mailed

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.I'm not sure where to go with this next***'s car is STILL here and she refuses to pick it upI've been extremely respectful throughout this processI do understand how she feelsBut, I do not understand her expectationsAs stated on the attachment (with dates) we have taken every precaution on the car to ensure perfectionShe has never been in to look at itShe made it perfectly clear to me in our conversations that for one reason or another she doesn't like or trust almost any of our employeesI'm in need of the Revdex.com's guidance on how to ensure [redacted] removes her car from our property by 8-28-(response from Kocourek) I feel Kocoureks is not making any attempt to resolve this issue as they have yet to address the issue of all the damage which is the basis of the complaintThe only thing not redone on that car is the right side and the trunk, otherwise the entire rest of the vehicle has had to be repaired/repainted due to the damage they didThis is not the vehicle I paid $30,plus dollars for! I have not looked at the vehicle as I'm not interested in a vehicle with that amount of damage done, fixed up or not! I didn't buy a fixer upperI feel Kocoureks need to step up and own their errorsAs far as the allegations that I don't like the staff at KocoureksI find this to be quite inappropriateAs I told [redacted] when he accused me of this, I don't know them well enough to come to that conclusion [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

We received a call from [redacted] on JulV 17,stating that there were numerous problemswith a vehicle that was purchased through our dealershipAfter bringing in the vehicle to our dealershipand reviewing his Issues we found them to be unjustOur Service Manager AJ [redacted] reviewed thevehicle and acknowledged what the customer was speaking aboutAfter reviewing the documentsfrom the purchase we have attached a copy of the Wisconsin's Buyers Guide that was signed by the leadpurchaser Mr [redacted] ***"We have also attached a statement that is Signed stating the vehicle issold as-isA copy of the carfax that was given when the vehicle was sold 1s included in this packetWecontacted Mr [redacted] who is the lead burrower and he stated that there was nothing wrong withthe vehicle when purchased.While at the dealership Mr [redacted] was very belligerent and rude with Mr [redacted] , Salesmen; AJ***, Service Manager; and [redacted] ***, Service AdvisorMr [redacted] proceeded to go and ask Mr [redacted] , Used car Manager, to come and help with the situationMr [redacted] asked him to the leavethe premises.Attached:carfaxSafety InspectionRepair Order for safetyStatementSticker we place in all vehicles for the Body Shop

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Again, it is up to Koucerek in my opinion to fix the gaff in titling or contact whom they sold the vehicle to in order to achieve resolution for the vehicle still being titled in my name Again, as stated in the previous response, until the title is no longer in my name with the State of WI DMV, I will not consider this being closed.Please whomever at Koucerek is responding, read the above statement and consider it truth My complaint will not be satisfied with your organization until you work on resolving this issue Regards, Nathan ***

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