Kodiak Roofing Company

We contacted the homeowner immediately upon seeing this complaint and we will be there today to address the issue He seemed content with the solution

Not only did we do the roof work that we billed for but his insurance company has already paid Mr [redacted] and agreed with our invoice The chimney on the proposal was merely a mistake, once we learned that work was done we made no qualms about removing that work from our to do list We have over 10,roofs damaged in Spokane alone from the November wind storm and are doing our best to get everyone what they need You'll note our invoice makes no mention of billing to repair the chimney The check the insurance company sent him was a joint check made out to [redacted] and Kodiak Roofing We received this email on 09/19/(please see attached)"Hello, FYI: We have paid the full cost of the tear off, in which the policy holder has received those funds (in full) For the additional amount owing over what was already paid, we listed your name on the draft as well Thanks [redacted] " At this point if Mr [redacted] does not pay the bill agreed on by him before we began the work and the insurance company already paid he could face insurance fraud claims We have been doing our best to keep them appraised of what's going on Mr [redacted] has been paid and needs to pay us

Complaint: [redacted] I am rejecting this response because: Yes [redacted] Insurance added to the amount of the actual cash value payout and included Kodiak Roofing Company Inc on the checkThey did this in response to a complaint I made with the office of the insurance commissionerThe insurance company doesn't care what the contractor charges as long as it fits in the guidelines of their third-party appraiserAs I have said before I refuse to pay a falsified invoice, I do have pictures I do have proof I do have evidenceThey did not tear three layers of roof off of my garage and carportThere was only one layerThey did not remove cedar shakes for my garage, it never had themThe original wood boards on my garage are still there with OSB on top And one lazily placed layer of tar paper on top of that there is no ice and water barrier yet it's on my invoice.They did two and a half days of work here they tore off they resheeted, they put up tar paper When we had that rain storm last Saturday I had significant leaks, and I've had a new roofer up their to fix it, and to provide a realistic estimate for the work they didBecause I had to fire them after learning of their unethical behavior, I have had to start the waiting process overThis is unacceptable [redacted] is still trying to deny this stuff even after being called out, that is perfect evidence of how brazen he isThis has caused so much stress for usI refuse to let him get away with this!

These claims are blatantly falseWe started Mr [redacted] ’s roof go on the assumption that is was a three layer tear off which is what his insurance company told us In the course of the work we discovered that it was actually a four and five layer tear off Upon this discovery we agreed to help Mr [redacted] by re-submitting the proposal to the insurance company using their exactamte program and helping him get the most money back possible We did everything in the perimeters of the insurance guidelines We have never committed insurance fraud and have not done so now, not only is this claim untrue but it is slander It turned out that Mr [redacted] had rotted soffit, we discovered this was not due to the storm and he would have to pay for the additional charges himself We spent countless hours helping him research and look for the correct soffit to match his existing product and even attempted to personally make it for him at no additional charge The only time Mr [redacted] made a complaint was when some debris got into his attic We explained that this was common when dealing with a skip sheeting tear off but that we would be happy to come clean it out He said he had already cleaned it and would charge us for his time No matter how hard you try you cannot avoid having a mess with a new roof, especially one with layers, we were never given the chance to clean up The soffit is what held up the job Both he and I spent time looking for a correct match but it couldn’t be found The roof could not be completed until the soffit was repaired This is what held the job up, not our work It had nothing to do with us Before leaving out of town, we agreed to dry in the roof completely and finalize the project when I returned However, without any further discussion he said he decided to go a different route and asked us to remove all our stuff and leave the job which we did immediately The last conversation we had was very cordial This is the first time I have heard any complaint from him We completed the hard part of tearing off the roof and doing most of the sheeting before he changed his mindIt did take us some time to finalize the bill for the insurance company since we had not intended to have to break it down for a partial completion and provide additional pictures Had we not been fired unjustly this process would have been much quicker If Mr [redacted] takes us to court, we will have no problem proving that we worked within an ethical boundary and that we deserve to be paid for the work completed To date no payments have been received from Mr [redacted] or [redacted]

Complaint: [redacted] I am rejecting this response because: A lot of what Mr [redacted] is saying is trueThere was existing rot on my soffit material, however any competent roofer knows not to step on the eaves, but stay on the trusses, this damage could have been prevented with a little due diligenceWhen I terminated service with [redacted] he didn't bother asking why, instead he assumed it was related to the timelineThat is not the case, I fired them when it became apparent that he was attempting to commit fraud [redacted] intentionally changed the wording of an $line in my insurance appraiser's worksheets from 'masonry bid item' to 'masonry chimney flashing' Upon discovering this I did a little further digging to learn that he

Good morning The company came out to my home on 08/30/and repaired the siding issueThank you,