Response: Although it is our goal to deliver a world class experience with all of our clients, we certainly missed the opportunity with Mrs. [redacted] . We have currently resolved all concerns listed and have made several attempts to ensure Mrs. [redacted] complete satisfaction of all services... rendered.” [redacted]
First I'd like to extend my sincerest apology for this experienceIt is always Coit's goal to deliver quality, value, and a world class experienceWe will rectify this situation to our Customers complete satisfaction. Sincerely, *** ***General Manager Coit
Cleaning & Restoration*** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
Response:
Although it is our goal to deliver a world class experience with all of our clients, we certainly missed the opportunity with Mrs. [redacted]. We have currently resolved all concerns listed and have made several attempts to ensure Mrs. [redacted] complete satisfaction of all services...
Dear Ms. [redacted] First, I want to apologize for the inconvenience. Second, I want to thank you for your business and your time. Coit offers a 100% satisfaction guarantee. If you are not happy with the service we provided we will come back and redo the service to assure it was done properly. I'm also...
sorry you were unable to find our contact info. Please note, our company info. is on your invoice, the phone book, and our website, for future reference. I'll have a company rep. contact you to schedule the re-application of vital oxide.Sincerely, [redacted]General ManagerCoit Cleaning & Restoration [redacted]
The refund was processed as soon as the cancelation was finalized. A refund check was sent to MCU and it has been cashed. I've attached a copy. You'll have to speak with MCU if they have not yet credited the money to you account. They defiantly have it though.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
*Thank you very much for assisting me with my complaint. Coit did come back out to my house and correct the floor. The rug will be cleaned at a later date per promise from Coit, [redacted]. [redacted]
Regards,
[redacted]
Here at Coit it's always our mission to create a loyal Customer through the delivery of World Class Customer Service. We apologize for the mistake and will be taking corrective action immediately. A refund of $25.25 will be sent to the [redacted] along with a $25 gift certificate.Sincerely, [redacted]...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Good afternoon:My name is [redacted]. I'd like to let you ([redacted]) know that complaint # [redacted] was resolved (positives results) by the Municipal Credit Union (MCU). Thanks.
Sincerely,
Nellie L[redacted]
Revdex.com:The contract is under the name [redacted] , and if you need the vin I can provide that tomorrow Sincerely, [redacted]
Response: Although it is our goal to deliver a world class experience with all of our clients, we certainly missed the opportunity with Mrs. [redacted] . We have currently resolved all concerns listed and have made several attempts to ensure Mrs. [redacted] complete satisfaction of all services... rendered.” [redacted]
First I'd like to extend my sincerest apology for this experienceIt is always Coit's goal to deliver quality, value, and a world class experienceWe will rectify this situation to our Customers complete satisfaction. Sincerely, *** ***General Manager Coit
Cleaning & Restoration*** *** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
I will need the VIN of the vehicle purchased to research this furtherI do not have a customer file matching your exact nameThank you
Revdex.com:The contract is under the name [redacted], and if you need the vin I can provide that tomorrow.
Sincerely,
[redacted]
Response:
Although it is our goal to deliver a world class experience with all of our clients, we certainly missed the opportunity with Mrs. [redacted]. We have currently resolved all concerns listed and have made several attempts to ensure Mrs. [redacted] complete satisfaction of all services...
rendered.”
[redacted]
[redacted]
Dear Ms. [redacted] First, I want to apologize for the inconvenience. Second, I want to thank you for your business and your time. Coit offers a 100% satisfaction guarantee. If you are not happy with the service we provided we will come back and redo the service to assure it was done properly. I'm also...
sorry you were unable to find our contact info. Please note, our company info. is on your invoice, the phone book, and our website, for future reference. I'll have a company rep. contact you to schedule the re-application of vital oxide.Sincerely, [redacted]General ManagerCoit Cleaning & Restoration [redacted]
[redacted]
[redacted]
Coit Services sent us a letter of apology and a coupon off our next cleaning. Please let me know how to expunge the...
complaint and how to publically commend them on their responsiveness. [redacted]
The refund was processed as soon as the cancelation was finalized. A refund check was sent to MCU and it has been cashed. I've attached a copy. You'll have to speak with MCU if they have not yet credited the money to you account. They defiantly have it though.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
*Thank you very much for assisting me with my complaint. Coit did come back out to my house and correct the floor. The rug will be cleaned at a later date per promise from Coit, [redacted]. [redacted]
Regards,
[redacted]
 
Here at Coit it's always our mission to create a loyal Customer through the delivery of World Class Customer Service. We apologize for the mistake and will be taking corrective action immediately. A refund of $25.25 will be sent to the [redacted] along with a $25 gift certificate.Sincerely, [redacted]...
[redacted]General Manager
Revdex.com:
I have...
reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Good afternoon:My name is [redacted]. I'd like to let you ([redacted]) know that complaint # [redacted] was resolved (positives results) by the Municipal Credit Union (MCU). Thanks.
Sincerely,
Nellie L[redacted]