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Koger Excavating Reviews (2)

Marquardt Management Services manages Becker Shoop, a nursing home in Racine The customer was a resident at Becker Shoop in early and was discharged on 4/3/ Normally a refund is paid within days of discharge Due to financial reasons Becker Shoop is in the process of closing Because of the financial difficulties vendor payments and refunds have been delayed I did not immediately return the customer’s call as we were planning the building closure and I did not have an answer at that time as to when the payment would be made I spoke with the customer on 6/8/to let her know that the refund was issued and was in the mail The check cleared our bank on 6/13/ The customer first called Marquardt on 6/and I did respond to her within a week of the call My staff are never directed to haon callers I spoke to my staff regarding this statement and our Receptionist indicated that the calls were either forwarded to Accounts Payable or myselfThe issue was resolved in less than a week and we ask that the case be closed

Marquardt Management Services manages Becker Shoop, a nursing home in Racine.  The customer was a resident at Becker Shoop in early 2017 and was discharged on 4/3/17.  Normally a refund is paid within 30 days of discharge.  Due to financial reasons Becker Shoop is in the...

process of closing.  Because of the financial difficulties vendor payments and refunds have been delayed.  I did not immediately return the customer’s call as we were planning the building closure and I did not have an answer at that time as to when the payment would be made.  I spoke with the customer on 6/8/17 to let her know that the refund was issued and was in the mail.  The check cleared our bank on 6/13/17.     The customer first called Marquardt on 6/2 and I did respond to her within a week of the call.  My staff are never directed to hang-up on callers.  I spoke to my staff regarding this statement and our Receptionist indicated that the calls were either forwarded to Accounts Payable or myself. The issue was resolved in less than a week and we ask that the case be closed.

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