November 1, 2016
Dear [redacted],
My agreement with Kohala Coast Properties for the rescheduling of our vacation rental was verbal. During the January 7, 2016 telephone conversation with [redacted], I asked if I needed to sign another contract. [redacted]e reassured me that everything would transfer over to the new dates and a new contract was not necessary.
Through out this process everything Kohala Coast Properties did backed up this agreement. [redacted]e had the opportunity to stop my refund claim by saying your [redacted] insurance and/or our refund policy did not transfer over to the rescheduled June dates, but she did not. Nor did [redacted] Protection - we discussed the matter and I referred them to [redacted]e. [redacted] Protection continued with their investigation into my claim for those June dates. They contacted 2 hospitals in 2 states, 2 different doctors and even reviewed records from my extensive hospital stay. Not to mention the numerous emails and phone calls.
Basically a lot of time and energy could have been avoided if they had said your June [redacted] dates are not covered, we are only looking at the January dates.
Please let me know if I can be of any additional help.
[redacted]
October 28,
2016
Dear [redacted],
I was assured that everything including the [redacted] insurance
and their refund policy would be moved to the June dates by [redacted] from
Kohala Coast Properties over the phone on January 7, 2016.
This question came up when I was talking (phone call) to a
representative of [redacted] Protection. I told them about my phone conversation with [redacted]. After they investigated, the June dates became the [redacted] dates of the
claim.
As you can see from this enclosed letter, [redacted]
Protection processed my claim using the dates 6/9/2016 to 6/25/2016.
If I can be
of any additional help, please call or email.
[redacted],On November 17, 2015 [redacted] booked a property we manage at [redacted]. She cancelled her reservation on December 11, 2015 for her stay from January 24, 2016 to February 9, 2016. Her cancellation was within the period on rental agreement signed between KCP and [redacted] for full forfeiture of booking. She was directed to file a claim with [redacted] Insurance, which she purchased to retain funds for reservation that she cancelled.Please let me know how we dispute this invalid claim against our business.Mahalo,Marisa-- Marisa P[redacted]
Complaint: [redacted]
I am rejecting this response because:
I do not accept Kohala Coast Properties
explanation. When I rescheduled
our trip to Hawaii, I was assured
by [redacted] from Kohala Coast Properties that all aspects of our trip
including our [redacted] insurance would transfer over to the June dates.
Now Kohala Coast Properties is holding to the January
booking dates because the refund then becomes the responsible of [redacted] Protection. [redacted] Protection is holding to the
June dates because that makes Kohala Coast Properties responsible for the
refund.
In the meantime, my husband and I are caught in the
middle.
Nothing about this adds up, first [redacted]e of Kohala Coast Properties did
not send me a copy of the [redacted] insurance document until I requested it when I
wanted to file a claim, then she sent me a contract that only covered $5,000
for our $8,868.62 condo
rental. While she was trying to
figure out the problem with our [redacted] insurance, my husband and I discussed
the situation for several days and decided to reschedule so we could celebrate
my 60th birthday in Hawaii in June.
Once we started going
through the rescheduling process, [redacted]
did tell me all was well with the [redacted] insurance amount and it would transfer
over to the June dates. Later when we had to cancel because of my health
issues, [redacted] said they could not
refund because they had already paid the condo owner at the end of February.
But we didn’t take our trip in January,
Kohala Coast Properties already
knew and approved the rescheduling of our trip to June, so why did they pay the
owner early?? And why is the pay out of their client my
problem?
Kohala did offer to reschedule our trip again– but I
have some serious health issues (Congestive Heart Failure, Blood Clogs, etc.)
so this is not a viable option. So I
suggested to Kohala Coast Properties that if they could not afford to refund
our money, to rebook for our refund. They
had offered to extent our timeline for rebooking to June 2017. Now they are
saying per Ken Hughes letter to Revdex.com “We did try to rebook unit and was not
successful.” That makes no sense. June
2017 is not even here yet, so they still have plenty of time to book this
condo. Condo Rentals are their
business – why are they not successful in their booking efforts? What’s really
going on here?
November 1, 2016
Dear [redacted],
My agreement with Kohala Coast Properties for the rescheduling of our vacation rental was verbal. During the January 7, 2016 telephone conversation with [redacted], I asked if I needed to sign another contract. [redacted]e reassured me that everything would transfer over to the new dates and a new contract was not necessary.
Through out this process everything Kohala Coast Properties did backed up this agreement. [redacted]e had the opportunity to stop my refund claim by saying your [redacted] insurance and/or our refund policy did not transfer over to the rescheduled June dates, but she did not. Nor did [redacted] Protection - we discussed the matter and I referred them to [redacted]e. [redacted] Protection continued with their investigation into my claim for those June dates. They contacted 2 hospitals in 2 states, 2 different doctors and even reviewed records from my extensive hospital stay. Not to mention the numerous emails and phone calls.
Basically a lot of time and energy could have been avoided if they had said your June [redacted] dates are not covered, we are only looking at the January dates.
Please let me know if I can be of any additional help.
[redacted]
October 28,
2016
Dear [redacted],
I was assured that everything including the [redacted] insurance
and their refund policy would be moved to the June dates by [redacted] from
Kohala Coast Properties over the phone on January 7, 2016.
This question came up when I was talking (phone call) to a
representative of [redacted] Protection. I told them about my phone conversation with [redacted]. After they investigated, the June dates became the [redacted] dates of the
claim.
As you can see from this enclosed letter, [redacted]
Protection processed my claim using the dates 6/9/2016 to 6/25/2016.
If I can be
of any additional help, please call or email.
Thank you,
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Aloha [redacted]...
[redacted],On November 17, 2015 [redacted] booked a property we manage at [redacted]. She cancelled her reservation on December 11, 2015 for her stay from January 24, 2016 to February 9, 2016. Her cancellation was within the period on rental agreement signed between KCP and [redacted] for full forfeiture of booking. She was directed to file a claim with [redacted] Insurance, which she purchased to retain funds for reservation that she cancelled.Please let me know how we dispute this invalid claim against our business.Mahalo,Marisa-- Marisa P[redacted]
Complaint: [redacted]
I am rejecting this response because:
I do not accept Kohala Coast Properties
explanation. When I rescheduled
our trip to Hawaii, I was assured
by [redacted] from Kohala Coast Properties that all aspects of our trip
including our [redacted] insurance would transfer over to the June dates.
Now Kohala Coast Properties is holding to the January
booking dates because the refund then becomes the responsible of [redacted] Protection. [redacted] Protection is holding to the
June dates because that makes Kohala Coast Properties responsible for the
refund.
In the meantime, my husband and I are caught in the
middle.
Nothing about this adds up, first [redacted]e of Kohala Coast Properties did
not send me a copy of the [redacted] insurance document until I requested it when I
wanted to file a claim, then she sent me a contract that only covered $5,000
for our $8,868.62 condo
rental. While she was trying to
figure out the problem with our [redacted] insurance, my husband and I discussed
the situation for several days and decided to reschedule so we could celebrate
my 60th birthday in Hawaii in June.
Once we started going
through the rescheduling process, [redacted]
did tell me all was well with the [redacted] insurance amount and it would transfer
over to the June dates. Later when we had to cancel because of my health
issues, [redacted] said they could not
refund because they had already paid the condo owner at the end of February.
But we didn’t take our trip in January,
Kohala Coast Properties already
knew and approved the rescheduling of our trip to June, so why did they pay the
owner early?? And why is the pay out of their client my
problem?
Kohala did offer to reschedule our trip again– but I
have some serious health issues (Congestive Heart Failure, Blood Clogs, etc.)
so this is not a viable option. So I
suggested to Kohala Coast Properties that if they could not afford to refund
our money, to rebook for our refund. They
had offered to extent our timeline for rebooking to June 2017. Now they are
saying per Ken Hughes letter to Revdex.com “We did try to rebook unit and was not
successful.” That makes no sense. June
2017 is not even here yet, so they still have plenty of time to book this
condo. Condo Rentals are their
business – why are they not successful in their booking efforts? What’s really
going on here?
Sincerely,
[redacted]